Mississauga, On Servicenow senior solutions consultant Jobs – 18 Openings This Week

Sr. Analyst Operational Technology- Bilingual
Chartwell Retirement Residences —Mississauga, ON
- Full-time
- Bilingual
- PMP
- English
Senior Consultant, ServiceNow
KPMG —Toronto, ON
- $73,500–$122,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Consultant, ServiceNow Platform - Deloitte Technology Canada (DTC), Platform Team
Deloitte —Toronto, ON
- $69,000–$114,000 a year
- Hybrid work
- DevOps
- Analysis skills
- Scripting
9d
Oracle Fusion SCM, Senior Consultant (Distribution) - Operate
Deloitte —Toronto, ON
- $72,000–$138,000 a year
- Hybrid work
- Oracle
- DevOps
- Recruiting
ServiceNow Senior Developer
BDO —Toronto, ON
- $84,000–$128,000 a year
- Full-time
- JavaScript
- Scripting
- APIs
- Paid time off
Senior Consultant, Risk Management
Cognizant —Toronto, ON
- $90,000–$101,900 a year
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Business
1d
Privileged Access Management (PAM) Senior Consultant
Deloitte —Toronto, ON
- $80,000–$138,000 a year
- Hybrid work
- Azure
- Computer Science
- Engineering
9d
Global ServiceNow Alliance Performance and Operations Lead, Deloitte Global E&A -24 months FixedTerm
Deloitte —Toronto, ON
- $85,000–$156,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Change Managing Consultant (Organization Change and Transformation )
Capgemini Sogeti —Mississauga, ON
- Sales
- Master's degree
- Business development
- Disability insurance
- Dental care
10d
CCaaS Functional Consultant
Accenture —Toronto, ON
- $69,450–$119,450 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- High school diploma or GED
9d
ServiceNow ITOM Architect
LTM —Etobicoke, ON
- $100,000–$140,000 a year
- Full-time
- Azure
- DevOps
- AWS
- Disability insurance
- Dental care
Quick apply
10d
Senior Consultant, Artificial Intelligence - NowAssist
Deloitte —Toronto, ON
- $80,000–$138,000 a year
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Change Managing Consultant (Organization Change and Transformation )
Capgemini —Mississauga, ON
- Sales
- Master's degree
- Business development
- Disability insurance
- Dental care
10d
Senior Analyst, HR Technology
Healthcare of Ontario Pension Plan (HOOPP) —Toronto, ON
- $86,000–$131,000 a year
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Dental care
Sr Principal Platform Architect
ServiceNow —Toronto, ON
- Full-time
- Remote
- Travel
- AI
Quick apply
Senior Support Consutlant
Appficiency —Mississauga, ON
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Oracle
- Bachelor's
- No university degree
Quick apply

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Sr. Analyst Operational Technology- Bilingual

Chartwell Retirement Residences -
Mississauga, ON

Apply Now

Job details

Full-time

Qualifications

Jira
Bilingual
French
Telephony
Avaya
PMP
Yardi
English
Technical support
Analysis skills
Telecommunication
ServiceNow
IT
Communication skills

Full job description

The Opportunity

The Senior Analyst, Operational Technology is responsible for supporting all Information Technology Services (ITS)–governed Operational Technology systems, providing both technical and business process support to the Chartwell computing community. This role is driven by a strong customer service mindset and a commitment to enabling Chartwell residences to spend minimal time on systems and administrative processes, allowing them to focus on what matters most—delivering exceptional care to residents and their families.

The Senior Analyst prioritizes work in alignment with Chartwell’s service standards of Safety, Respect, Efficiency, and WOW, and operates in accordance with Chartwell’s internal control standards, policies, and procedures to safeguard sensitive personal health and financial information.

Within the Operational Technology domain, the Senior Analyst supports the procurement, configuration, optimization, and ongoing support of Chartwell’s operational systems, including telecommunications, emergency help call systems, access control systems, and security camera systems . The role works closely with the internal Service Desk, broader IT teams, vendors, and business subject matter experts to ensure the reliable and secure operation of all Operational Technology platforms.

Key responsibilities include configuring and supporting voicemail, standardized call flows and auto attendants, PBX/VoIP communication systems, video conferencing environments, and other integrated systems at both the corporate and residence level. The Senior Analyst maintains strong familiarity with systems integrated with telephony—particularly emergency response and nurse call systems—and ensures all solutions adhere to documented Chartwell standards and IT policies.

Key Accountabilities

Based on Chartwell’s business plan and corporate goals, the Senior Analyst, Operational Technology will be responsible for:

Service Delivery & Incident Management

Manage assigned incidents and service requests through a formalized incident management system, ensuring timely resolution and proper documentation in accordance with established IT standards and procedures
Participate in rotational standby/on‑call support to ensure continuity of service and operational availability
Adhere to IT general controls and documentation standards, actively supporting compliance reporting and disciplined incident management practices

Operational Technology & Telecommunications Support

Support telecommunications infrastructure and associated software, including traditional and VoIP PBXs, DECT wireless infrastructure, contact center solutions, call management systems, voicemail, secure messaging, collaboration tools, and interactive voice response systems
Support all integrated voice and life‑safety systems, including public address, emergency help call / nurse call systems, access control, security cameras, elevators, and related integrated technologies
Support voice and fax communication services, including analog, digital, and SIP‑based services, along with related software, appliance‑based, and middleware components
Coordinate activities with third‑party vendors and consultants, including sourcing replacement or refurbished components where required to support legacy systems

Continuous Improvement & Cost Management

Proactively identify opportunities to improve operational efficiency, service quality, and system reliability, bringing forward recommendations to the Manager, Technical Support
Review and validate telecommunications‑related costs charged to properties, ensuring accuracy and identifying potential cost‑savings opportunities
Stay current with emerging technologies and industry trends relevant to operational technology and telecommunications

Project, Audit & Change Support

Provide support for the implementation of new systems and business process transformation initiatives, including configuration, testing, and post‑go‑live support
Participate in, or provide data and technical input for, internal and external audits as required, ensuring alignment with Chartwell’s compliance and control frameworks

Leadership, Customer Experience & Professional Practice

Provide direct technical support to front‑line personnel and mentor or train junior team members as required
Apply a “lens of the customer” approach in all interactions, connecting service excellence to resident satisfaction, employee engagement, and occupancy and revenue outcomes
Demonstrate a personal commitment to service excellence by adopting behaviors that improve customer experience and operational outcomes across Chartwell’s communities

Other

Perform other duties as assigned in support of Information Technology Services and Chartwell’s operational objectives

Qualifications

Experience

Minimum 5–7 years of progressive, relevant experience in Information Technology Services or end‑user support within an environment of comparable complexity.
Direct experience supporting end users in enterprise or multi‑site environments.
Experience in the following areas is strongly preferred :
- Service Management & Platforms : ServiceNow, Yardi, Jira
- Unified Communications / Contact Centre : Cisco CUCM, Webex, Webex Contact Center (WxCC)
- Fax Server & Call Recording : XMedius, 2Ring, Calabrio
- Legacy Phone Systems : Avaya IP Office, Toshiba Strata, Panasonic, Mitel, NEC (or similar)
- Emergency & Nurse Call Systems : SARA, Civica/Momentum, Paradox, miAlert, Tunstall, Mircom (or similar)
- Mobile & DECT Solutions : Apple iPhone; Avaya IP‑DECT, Panasonic, EnGenius DuraFon, Spectralink, NEC, Ascom (or similar)
- Telephony Services : SIP Trunking, PRIs, DIDs, POTS
Experience within the healthcare industry is considered an asset.
Project‑related certification (e.g., PMP) is an asset.

Skills & Abilities

Strong analytical and problem‑solving skills.
Self‑motivated, creative, and innovative, with the ability to maximize available resources.
Quick learner with a curious and inquisitive mindset.
Excellent interpersonal skills with a strong client‑service orientation.
Solid IT technical foundation supported by a clear understanding of business processes.
High attention to detail.
Proven ability to produce thorough, clear, and accurate incident and technical documentation.
Strong oral and written communication skills.
Bilingual (English and French) preferred.

Special Requirements

Successful criminal background check.
Ability to travel occasionally to properties across Ontario, and as required to British Columbia, Alberta, and Quebec.
Willingness and ability to work outside of normal business hours, as required.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Apply Now

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servicenow senior solutions consultant jobs in mississauga, on

Sr. Analyst Operational Technology- Bilingual

Senior Consultant, ServiceNow

Senior Consultant, ServiceNow Platform - Deloitte Technology Canada (DTC), Platform Team

Oracle Fusion SCM, Senior Consultant (Distribution) - Operate

ServiceNow Senior Developer

Senior Consultant, Risk Management

Privileged Access Management (PAM) Senior Consultant

Global ServiceNow Alliance Performance and Operations Lead, Deloitte Global E&A -24 months FixedTerm

Change Managing Consultant (Organization Change and Transformation )

CCaaS Functional Consultant

ServiceNow ITOM Architect

Senior Consultant, Artificial Intelligence - NowAssist

Change Managing Consultant (Organization Change and Transformation )

Senior Analyst, HR Technology

Sr Principal Platform Architect

Senior Support Consutlant

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