Mississauga, On Supervisor it operations Jobs – 738 Openings This Week

Supervisor - IT Operations
MDA —Brampton, ON
- $90,000–$105,000 a year
- Full-time
- Bilingual
- Computer Science
- English
- Disability insurance
- Dental care
5d
Director of Operations
ABERFOYLE METAL TREATERS —Burlington, ON
- $100,000–$130,000 a year
- Full-time
- Customer service
- Engineering
- Business development
- Profit sharing
- Dental care
Quick apply
Talent Acquisition Specialist
MeadowBrook Construction —Mississauga, ON
- $60,000–$130,000 a year
- Full-time
- Google Suite
- HVAC
- Construction experience
Aquatic Supervisor - Mississauga
Making Waves Swim School —Mississauga, ON
- $20–$22 an hour
- Part-time
- CPR Certification
- Supervising experience
- First Aid Certification
Quick apply
Engineering Technologist, Rail Cars and Shops
Toronto Transit Commission —Toronto, ON
- $104,124.80–$130,166.40 a year
- Full-time
- Microsoft Office
- Analysis skills
- Training & development
- Dental care
- Vision care
18h
Supervisor, Client GL
FirstService Residential —Mississauga, ON
- $70,000–$85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Dental care
Quick apply
Operations Manager - administrative services (Health & Safety Manager)
STRABAG Inc. —York, ON
- $55.64 an hour
- Full-time
- English
- Microsoft Office
- Databases
- Dental care
- Paid time off
Quick apply
Instrumentation Technician
QMC Metering Solutions —Toronto, ON
- $75,000–$90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Schematics
- Wellness program
- Commuter benefits
Quick apply
Payroll Specialist
Linder & Associates —Burlington, ON
- From $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
Quick apply
Plant Manager
NWI Precision —Toronto, ON
- $100,000–$130,000 a year
- Full-time
- Engineering
- Analysis skills
- Supervising experience
- Dental care
- Vision care
Quick apply
5d
Aquatic Supervisor - Milton
Making Waves Swim School —Milton, ON
- $20–$22 an hour
- Part-time
- CPR Certification
- Supervising experience
- First Aid Certification
Quick apply
Millwright
MetriCan Stamping, LLC —Burlington, ON
- $40–$43 an hour
- Full-time
- High school diploma or GED
- HVAC
- In-person
- Dental care
- Paid time off
Quick apply
Customs Trade Compliance and Operations Manager
PCI Panasonic Canada Inc. —Mississauga, ON
- $72,985–$115,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Tuition reimbursement
Compliance Program Manager - Operations
Cardinal Couriers —Mississauga, ON
- Contract
- Bilingual
- Microsoft Excel
- English
Quick apply
13d
Maintenance Supervisor- Afternoon Shift
Confidential —Brampton, ON
- From $105,000 a year
- Overtime
- Engineering
- Maintenance
- Analysis skills
- Wellness program
- Disability insurance
Quick apply
7d
Lead Hand
Trophy Foods Inc —Mississauga, ON
- $31.70 an hour
- Overtime
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
12h
Service Manager
Convergint Technologies Ltd —Mississauga, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Formwork Carpenter
Toronto Transit Commission —Toronto, ON
- $48.12 an hour
- Full-time
- High school diploma or GED
- Dental care
- Vision care
5d
BTW SUPERVISOR - United
SAMSIC ASSISTANCE Canada Inc. —Toronto Pearson International Airport, ON
- $30 an hour
- Weekends as needed
- First Aid Certification
- Organizational skills
- Computer skills
- Dental care
- Paid time off
Quick apply
Sous Chef
KANEFF PROPERTIES LTD —Brampton, ON
- $20–$25 an hour
- Cooking
Quick apply

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supervisor it operations jobs near mississauga, on

Supervisor - IT Operations

MDA -
Brampton, ON

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Job details

Full-time
$90,000–$105,000 a year
5 days ago

Qualifications

Bilingual
French
ITIL Certification
Computer Science
English
ITIL
IT
Active Directory
CompTIA A+
Help desk
Identity & access management
Information Technology

Full job description

Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than 4,000 space experts in Canada, the US and the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you there.

Detail Summary:

MDA Space IT is seeking a service-oriented Team Lead – Help Desk to lead Tier 1 Help Desk operations across all MDA Space locations, with team members based in Richmond, BC, Brampton, ON, and Sainte-Anne-de-Bellevue, QC.

Reporting to IT Operations leadership, the Help Desk Team Lead provides day-to-day guidance, operational oversight, and escalation support for all Tier 1 Help Desk staff and Tier 2 support staff located in Brampton.

The successful candidate will combine people leadership, operational discipline, and hands-on technical expertise to deliver responsive, professional, and customer-focused IT support. This role plays an important part in strengthening service consistency, user confidence, and overall customer satisfaction across the organization. There will be occasional travel is required to support stakeholders and teams across MDA Space locations.

Job Responsibilities:

People Leadership & Team Management:

Lead, coach, and support Help Desk Analysts while promoting a collaborative, accountable, and customer-focused team culture
Support recruitment, onboarding, training, scheduling, and performance development for Help Desk team members
Set clear expectations for service quality, professionalism, documentation standards, and positive customer interactions
Provide regular coaching and feedback to develop technical capability, service ownership, and customer service excellence

Service Desk Operations:

Oversee daily Help Desk operations, including ticket intake, prioritization, assignment, escalation, and resolution, to deliver timely and effective customer support
Act as the primary escalation point for complex or high-impact incidents, helping to minimize disruption and maintain service continuity
Ensure incidents and service requests are managed in accordance with service levels, operational procedures, and ITIL-aligned practices to support a consistent user experience
Coordinate team workload and staffing coverage to meet operational needs and maintain service continuity during peak demand or critical incidents

Technical Oversight & Escalation Support:

Provide hands-on support as needed to resolve escalated issues related to:
- End-user computing (Windows, Microsoft 365, devices, peripherals)
- Identity and access management (Active Directory / Entra ID)
- Endpoint management and deployment
Guide analysts through complex troubleshooting while reinforcing structured problem-solving, clear documentation, and effective customer communication

Process, Metrics & Continuous Improvement:

Monitor and report on service desk performance metrics, including SLA compliance, backlog, customer satisfaction, and user experience trends
Identify recurring issues and collaborate with cross-functional IT teams to improve service reliability, reduce repeat incidents, and enhance the customer experience
Maintain and improve Help Desk procedures, standards, and knowledge resources to increase consistency, efficiency, and service quality
Contribute to the ongoing maturity of IT service management practices across incident, request, problem, and change processes

Stakeholder Communication:

Serve as a key point of contact for Help Desk operational matters with IT leadership, business stakeholders, and internal customers
Provide clear, timely, and professional communication during outages, major incidents, and service disruptions to maintain customer confidence
Build strong working relationships with internal teams, vendors, and service partners to support a seamless and high-quality support experience

Required Qualifications:

Experience:

Bring 4–6 years of experience in IT Help Desk, Service Desk, or end-user support environments
Bring 1–3 years of experience in a lead, senior, or supervisory role, preferably within a unionized environment
Demonstrate experience supporting Windows environments, Microsoft 365, and end-user technology services

Technical Knowledge:

Apply a strong understanding of:
- ITSM / ITIL-aligned service operations
- Ticketing systems and service desk workflows
- Endpoint, identity, and user lifecycle management
Troubleshoot effectively across hardware, software, identity, and connectivity domains while keeping the customer informed

Education & Certifications:

Diploma or degree in Information Technology, Computer Science, or equivalent experience
ITIL Foundation certification preferred
CompTIA A+ or similar technical certifications considered an asset

Key Competencies:

Communicate clearly and professionally in both French and English, verbally and in writing
Lead and coach team members with empathy, accountability, and a focus on service excellence
Demonstrate a customer-first mindset with a strong commitment to customer satisfaction and positive user experiences
Organize, prioritize, and make sound decisions in a fast-paced support environment
Communicate effectively with technical and non-technical stakeholders, ensuring clear expectations and timely updates
Remain calm under pressure while managing competing priorities and maintaining a professional service experience

The compensation range for this position is $90,000 - $105,000 annually. The specific compensation offered will be based on the qualifications and experience of the successful candidate

Special Considerations:

Successful candidates must obtain and hold security clearance at the Reliability status level, and pass security assessment for the Controlled Goods Program (CGP), and be able to obtain higher clearances.

Benefits Statement

MDA Space offers competitive compensation and benefits to its employees at all of its locations. As a member of the MDA Space team, you and your eligible dependents can enroll in a benefits plan that provides a comprehensive level of protection through competitive health care, including: health care plans supplemental and flexible drug plans, dental and vision benefits, disability income protection, life insurance, group retirement savings plans and an employee assistance program and to their family.

Equal Opportunity Statement

MDA Space is an equal opportunity employer with a strong focus on diversity and inclusion. We are committed to treating all employees and candidates with respect and dignity. If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please let us know.

Apply Now

Refine Your Search

supervisor it operations jobs in mississauga, on

Supervisor - IT Operations

Director of Operations

Talent Acquisition Specialist

Aquatic Supervisor - Mississauga

Engineering Technologist, Rail Cars and Shops

Supervisor, Client GL

Operations Manager - administrative services (Health & Safety Manager)

Instrumentation Technician

Payroll Specialist

Plant Manager

Aquatic Supervisor - Milton

Millwright

Customs Trade Compliance and Operations Manager

Compliance Program Manager - Operations

Maintenance Supervisor- Afternoon Shift

Lead Hand

Service Manager

Formwork Carpenter

BTW SUPERVISOR - United

Sous Chef

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