Montréal, Qc Incident manager Jobs – 68 Openings This Week

IT Incident and Problem Manager
CGI —Montréal, QC
- $60,000–$115,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- English
Quick apply
Gestionnaire de Bureau / Office Manager
Ray-Mont Logistics —Montréal, QC
- Overtime
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Disability insurance
- Dental care
Quick apply
1d
Expert d'Entreposage Temps Partiel / Storage Expert Part Time - Weekend
Entreposage Montreal Mini Storage —Montréal, QC
- $18–$20 an hour
- Weekends only
- Bilingual
- Sales
- Customer service
Quick apply
Senior Payroll & Benefits Specialist
Confidential —Montréal, QC
- From $85,000 a year
- Overtime
- Bilingual
- Microsoft Excel
- Microsoft Office
- Store discount
- Wellness program
Quick apply
SFT: Technical Support & IT Operations Manager (N2)
MSP OPERATIONAL CORP —Montréal, QC
- $90,000–$120,000 a year
- Full-time
- Negotiation
Quick apply
Technical Support Specialist II
Stella-Jones Inc. —Montréal, QC
- Full-time
- Bilingual
- Computer science
- Microsoft Outlook
- Disability insurance
- Dental care
Service Delivery Manager
Tata Consultancy Services —Montréal, QC
- $90,000–$120,000 a year
- Bilingual
- English
- Financial services
IT Service Desk Manager, Canada
Thales —Montréal, QC
- $115,000–$138,000 a year
- Full-time
- Bilingual
- Computer science
- Microsoft Outlook
- Designated paid holidays
- Disability insurance
Manager, IT Operations Command Center
Bombardier —Dorval, QC
- Hybrid work
- Bilingual
- English
- Bachelor's
- Dental care
- Employee assistance program
Director of IT Security (Remote Canada)
Directive —Montréal, QC
- $165,000–$200,000 a year
- Full-time
- Remote
- Business
- Communication skills
- Designated paid holidays
- Disability insurance
14d
Office Manager
Ray-Mont Logistics —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Employee assistance program
Quick apply
1d
Information Security Compliance Analyst
Gowling WLG —Montréal, QC
- $100,000–$115,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
- Disability insurance
- Dental care
Quick apply
IT On-site Support Technician
WSP —Montréal, QC
- $67,000–$97,200 a year
- Weekends as needed
- Bilingual
- Computer Science
- English
Consultant, Security Monitoring
CGI —Montréal, QC
- $60,000–$115,000 a year
- Full-time
- Computer Science
- English
- Communication skills
Quick apply
IT Asset Manager
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- English
6d
Chef de projet technique / Technical Project Manager
Capgemini —Montréal, QC
- $62,874–$125,747 a year
- Hybrid work
- Communication skills
- Disability insurance
- Dental care
IT Technician
Concordia University —Montréal, QC
- $32.60–$49.01 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
8d
Portfolio Manager
BRP —Montréal, QC
- Bilingual
- English
- Project management
- Flexible schedule
Spécialiste service client dédié / Dedicated Client Care Specialist (Contract)
Genetec —Montréal, QC
- Contract
- Bilingual
- Spanish
- Computer Science
- Tuition reimbursement
Quick apply
Technical Support IT
Workleap —Montréal, QC
- $68,000–$85,000 a year
- Bilingual
- Azure
- Customer service

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incident manager jobs near montréal, qc

IT Incident and Problem Manager

CGI -
Montréal, QC

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Job details

Full-time
$60,000–$115,000 a year

Qualifications

Jira
Bilingual
French
Network administration
Microsoft Excel
English
Microsoft Office
Change management
Analysis skills
Incident response
ITIL
IT support
ServiceNow
College diploma
Communication skills
Information Technology

Full job description

IT Incident & Problem Management Advisor

Work Model: Hybrid (minimum 2 days per week onsite)

Job Description

Are you motivated by challenges and looking to grow in a dynamic environment where professional development is encouraged? Join a collaborative team that values innovation, continuous improvement, and operational excellence.

As an IT Incident & Problem Management Advisor, you will play a key role in coordinating and resolving major incidents to minimize business impact. You will be responsible for managing escalations, communicating with stakeholders, and driving problem management activities, including root cause analysis and continuous improvement initiatives.

Your future duties and responsibilities

Incident Management
Coordinate the rapid restoration of services to minimize operational impact.
Assess and analyze the impact of incidents and service disruptions.
Mobilize the appropriate teams and resources to resolve incidents within expected timelines.
Monitor and coordinate incident resolution activities through to closure.
Manage functional and management escalations as required.
Ensure the appropriate support teams are engaged and actively working toward resolution.
Provide timely and accurate updates to stakeholders.
Organize and facilitate incident bridge calls involving multiple teams when necessary.
Confirm resolution with end users or support teams.
Coordinate handoffs and continuity when incident resolution spans multiple shifts.
Problem Management
Initiate and coordinate incident reviews.
Manage the problem management process from identification through resolution.
Identify recurring issues and drive root cause analysis activities.
Facilitate formal and informal problem review meetings.
Produce trend analysis reports and performance metrics related to incidents and problems.
Ensure incidents and problems are properly documented in ticketing systems (Jira, ITSM platforms, etc.).
Identify opportunities for process improvement and contribute to operational excellence initiatives.
Measure and analyze key performance indicators such as Mean Time to Resolution (MTTR), SLA compliance, and incident recurrence.

Required qualifications to be successful in this role

Change Management
Identify changes that may impact operational stability.
Collaborate with Change Management teams to reduce the risk of incidents related to system or application changes.
Participate in post-implementation reviews and lessons learned sessions.
Required Qualifications
College diploma in Information Technology or equivalent experience.
3 to 5 years of experience in IT support, service desk, systems administration, network administration, or a related field.
Experience managing or participating in major incident response activities.
Strong analytical and problem-solving skills.
Ability to make sound decisions in high-pressure situations.
Excellent communication and stakeholder management skills.
Ability to translate complex technical issues into business-friendly language.
Strong leadership and coordination skills, particularly during critical incidents.
Strong sense of urgency and accountability.
Bilingualism (English and French), both written and spoken.
Availability to participate in an on-call rotation and respond to critical incidents outside regular business hours when required.
Preferred Qualifications
Knowledge of ITIL best practices, particularly Incident, Problem, and Change Management.
Experience with Jira, ServiceNow, or other ITSM platforms.
Strong Microsoft Office skills, especially Excel for data analysis and reporting.
Understanding of network and infrastructure technologies.
Ability to manage multiple priorities in a fast-paced environment.
Why Join Us?
Collaborative and supportive team environment.
Opportunities for professional growth and career advancement.
Exposure to enterprise-scale operations and modern technologies.
High-visibility role with significant impact on service delivery and business continuity.
Opportunity to lead critical incident response and continuous improvement initiatives.

CGI provides a reasonable estimate of the salary range for this position. The determination of this range is based on various factors, including skill level, geographic market, experience, education, and professional licenses and certifications. Compensation decisions are made based on the specific circumstances of each individual case. A reasonable estimate of the salary range for this position is between $60,000 and $115,000. This position is currently open.

#LI-AM1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

incident manager jobs in montréal, qc

IT Incident and Problem Manager

Gestionnaire de Bureau / Office Manager

Expert d'Entreposage Temps Partiel / Storage Expert Part Time - Weekend

Senior Payroll & Benefits Specialist

SFT: Technical Support & IT Operations Manager (N2)

Technical Support Specialist II

Service Delivery Manager

IT Service Desk Manager, Canada

Manager, IT Operations Command Center

Director of IT Security (Remote Canada)

Office Manager

Information Security Compliance Analyst

IT On-site Support Technician

Consultant, Security Monitoring

IT Asset Manager

Chef de projet technique / Technical Project Manager

IT Technician

Portfolio Manager

Spécialiste service client dédié / Dedicated Client Care Specialist (Contract)

Technical Support IT

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