Montréal, Qc It service delivery analyst Jobs – 139 Openings This Week

End User Support Analyst
Graymont —Brossard, QC
- Full-time
- Bilingual
- Computer Science
- English
Manager, Capital Modelling, Corporate Actuarial
TD Bank —Montréal, QC
- $140,000–$165,000 a year
- Full-time
- Microsoft Excel
- Management
- English
- Paid time off
6d
Senior Full-Stack Developer
CGI —Montréal, QC
- $70,000–$115,000 a year
- Full-time
- Azure
- DevOps
- AWS
Quick apply
System Development Analyst
Future Electronics —Kirkland, QC
- From $100,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Windows
- Dental care
- Paid time off
Quick apply
AI Developer
Fiera Capital —Montréal, QC
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Bilingual Senior Servicing Analyst
BMO Financial Group —Montréal, QC
- $45,500–$84,500 a year
- Full-time
- Bilingual
- English
- Analysis skills
- Tuition reimbursement
- Life insurance
22h
Analyst, Insights and Pipeline Management
Canadian Cancer Society —Montréal, QC
- $52,000–$59,000 a year
- Full-time
- Hybrid work
- Bilingual
- Salesforce
- Data analysis skills
Quick apply
2d
Senior Procurement Specialist
Canadian National Railway —Montréal, QC
- Monday to Friday
- Hybrid work
- Bilingual
- Engineering
- English
Senior Procurement Specialist
Canadian National Railway —Montréal, QC
- Monday to Friday
- Hybrid work
- Bilingual
- Engineering
- English
Technical Support Analyst
BDO —Montréal, QC
- Full-time
- Bilingual
- Microsoft Outlook
- Customer service
- Paid time off
6d
IT Analyst - Graduate
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Java
Quality Assurance Analyst ( AI & Automation)
CGI —Montréal, QC
- $60,000–$115,000 a year
- Full-time
- DevOps
- Java
- Databases
Quick apply
Business Analyst, IT Operations Liaison
Domtar —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- In-person
- Employee assistance program
Application Production Support Specialist
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Master's degree
Technical Support Technician
Kezber —Brossard, QC
- On call
- Hybrid work
- Azure
- English
- Microsoft Office
- Profit sharing
Data Analyst (English version)
Averna —Montréal, QC
- Full-time
- Remote
- Bilingual
- Computer Science
- English
Quick apply
IT Analyst, Intern
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Java
Functional IT Analyst/BA
Sryas —Montréal, QC
- Full-time
- Bilingual
- Computer Science
- English
- Life insurance
Senior Quality Assurance Analyst – Data & Test Case Preparation
Telus Health —Montréal, QC
- Full-time
- Bilingual
- Azure
- DevOps
7d
IT Senior Business Analyst - PMO
CIMA+ —Longueuil, QC
- Full-time
- Hybrid work
- Bilingual
- Customer service
- ERP systems
- Employee assistance program
- Flexible schedule
Quick apply

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End User Support Analyst

Graymont -
Brossard, QC

Apply Now

Job details

Permanent | Full-time

Qualifications

Bilingual
French
Computer Science
iOS
Post-secondary education
English
Windows
Distributed systems
ServiceNow
Adobe Acrobat
Active Directory
Intune
Information Technology

Full job description

Canada - QC - Brossard

End User Support Analyst

Full-Time, Permanent

Brossard, QC - Hybrid

Graymont is seeking an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level. As an intermediate support analyst with a proven record of success, you will support end users in a primarily Microsoft Windows based environment, contributing to the stability and efficiency of both centralized and distributed systems. You will collaborate with global team members to ensure technical issues are resolved quickly and efficiently, providing courteous assistance to users both locally and across the organization.

This is an excellent opportunity for someone who is self-motivated, independent and disciplined and who can apply these attributes within the established standards of the Information Systems department and the Graymont organization.

Responsibilities

Configure, deploy, and support desktops, laptops and peripherals including network printers.
Provide end‑user support for a variety of software, including Microsoft 365 applications, Adobe Acrobat, and other business applications.
Investigate, prioritize, diagnose, document and resolve routine software and hardware issues.
Utilize ticketing system (ServiceNow) log, track and resolve incidents and service requests according to defined service levels.
Meet required response, service, and resolution times with consistency.
Produce and maintain clear end‑user and internal IS Support documentation, including procedures, how‑to guides, and knowledge base articles.
Develop a working understanding of the organization’s IT architecture, hardware standards and software.
Manage and support mobile devices (iOS), including device enrollment, configuration, compliance, troubleshooting, and lifecycle activities using enterprise mobility management tools (e.g., Microsoft Intune)

Qualifications

Education: Post‑secondary degree or diploma in Information Technology, Computer Science, Information Systems, Network Administration, or Technical Support, or an equivalent combination of education and hands‑on experience in an end‑user support environment.
Professional Experience: Minimum five (5) years of experience in a multi-faceted end-user or desktop support role within an enterprise environment.
Technology Requirements: Strong knowledge of Microsoft Windows operating systems.
Solid experience with Microsoft 365 administration and user support (including Teams and Exchange Online).
Working knowledge of Active Directory user and device management.
Experience with endpoint protection and virus-control solutions.
Demonstrated ability to perform hardware and software diagnostics.
Experience using ticketing systems such as ServiceNow.
Additional Asset: Experience supporting mobile device management (MDM) solutions and corporate mobility environments.
Travel Component: Up to 25% travel
Language Requirement: Bilingualism required (French and English)

Who You Are

Customer Focus: You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
Problem Solving: You enjoy diagnosing technical issues, analyzing root causes, and implementing practical solutions within established standards.
Collaborative / Teamwork: You thrive in a global, multi-disciplinary environment and work effectively with teammates to resolve issues and improve service delivery.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

it service delivery analyst jobs in montréal, qc

End User Support Analyst

Manager, Capital Modelling, Corporate Actuarial

Senior Full-Stack Developer

System Development Analyst

AI Developer

Bilingual Senior Servicing Analyst

Analyst, Insights and Pipeline Management

Senior Procurement Specialist

Senior Procurement Specialist

Technical Support Analyst

IT Analyst - Graduate

Quality Assurance Analyst ( AI & Automation)

Business Analyst, IT Operations Liaison

Application Production Support Specialist

Technical Support Technician

Data Analyst (English version)

IT Analyst, Intern

Functional IT Analyst/BA

Senior Quality Assurance Analyst – Data & Test Case Preparation

IT Senior Business Analyst - PMO

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