Montréal, Qc Senior case Jobs – 127 Openings This Week

Premium Support Spec.
Epitec —Montréal, QC
- $30–$39 an hour
- Weekends as needed
- CRM software
- Hospitality
- Google Suite
- Paid time off
Quick apply
Senior Full-Stack Developer
CGI —Montréal, QC
- $70,000–$115,000 a year
- Full-time
- Azure
- DevOps
- AWS
Quick apply
Payroll Master
FED Finance —Montréal, QC
- $95,000 a year
- Overtime
- Bilingual
- English
- Bachelor's
Quick apply
Senior Expert, Information and Technology Business Partner- Engineering
Canadian National Railway —Montréal, QC
- Weekends as needed
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Coordinator HR Center
Canadian National Railway —Montréal-Est, QC
- Monday to Friday
- Bilingual
- Customer service
- English
- Wellness program
1d
Senior Actuarial Analyst - Pricing
TD Bank —Montréal, QC
- $100,000–$130,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's
- Profit sharing
- Paid time off
Senior Case Coordinator
Richardson Wealth Ltd —Montréal, QC
- Full-time
- Sales
- Microsoft Office
- Administrative experience
Quick apply
19h
Senior Quality Assurance Analyst – Data & Test Case Preparation
Telus Health —Montréal, QC
- Full-time
- Bilingual
- Azure
- DevOps
12d
Senior Claims Specialist, Liability - Montreal
Zurich Insurance —Montréal, QC
- Hybrid work
- English
- Microsoft Office
- Bachelor's
Senior Internal Auditor, Finance Operations
CGI —Montréal, QC
- $80,000–$155,000 a year
- Full-time
- Bilingual
- English
- Microsoft Office
Quick apply
Senior Paralegal ( Term position)
CGI —Montréal, QC
- $80,000–$155,000 a year
- Temporary
- Bilingual
- English
- Organizational skills
Quick apply
Senior, Client Onboarding Specialist
Intelcom | Dragonfly —Montréal, QC
- Full-time
- Bilingual
- English
- Project management
- Employee assistance program
13d
Senior QA Load and Performance Testing
CGI —Montréal, QC
- $60,000–$115,000 a year
- Full-time
- DevOps
- English
- Java
Quick apply
Senior Financial Analyst - Consolidation
CGI —Montréal, QC
- $65,000–$115,000 a year
- Full-time
- Bilingual
- English
- Finance
Quick apply
Receptionist
CGI —Montréal, QC
- $40,000–$75,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Justice Committee Program Manager
Makivik Corporation —Saint-Laurent, QC
- $75,000–$85,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Senior Consultant – Strategy & Transformation
CGI —Montréal, QC
- Full-time
- Bilingual
- English
- Analysis skills
Quick apply
14d
Senior Enterprise Data Specialist
CGI —Montréal, QC
- $80,000–$155,000 a year
- Full-time
- Bilingual
- English
- Agile
Quick apply
Senior Analyst, MU Insurance Compliance and Solutions
CMHC —Montréal, QC
- $73,555.31–$91,944.14 a year
- Full-time
- Hybrid work
- English
- Finance
- Analysis skills
13d
PLM Senior Analyst
Accenture —Montréal, QC
- $27.16–$51.20 an hour
- Full-time
- Hybrid work
- English
- Bachelor's
- No university degree

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Premium Support Spec.

Epitec -
Montréal, QC

Quick apply

Job details

Contract
$30–$39 an hour

Qualifications

Live chat
CRM software
Hospitality
Google Suite
Customer service
English
MacOS
Computer skills
Communication skills

Full job description

Role: Premium Support Specialist

Work Type: Long term contract (1Year) with opportunity for extensions

Schedule: Full time, Remote

Pay Range: 30-39$ hourly with Benefits/PTO

Summary

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the client community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in Montréal, Canada.

The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

Responsibilities

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case

Interact with client customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone

Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate

Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval

Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work

Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem

Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution

Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with client

Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances

Personalize communications to users, demonstrating the highest hospitality standards
Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success
Provide insights about community experience and continuous improvement opportunities to your Management

Help document ways of working, best practices, and the norms for your service(s) as requested by management

Provides technical/functional/SME to less experienced members of the team.

Shares ideas to improve processes and ways of working

Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results

Displays flexibility, openness and approachability when resolving issues

Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics

You are on-call to handle emergency situations in the evenings & weekends

Qualifications

Your background & experience

3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts

Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.

Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.

Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise

Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders

Active listening skills to understand guest needs and provide personalized recommendations and assistance

Empathy and patience in dealing with customers, especially in high-pressure situations

Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time

Passion for delivering exceptional customer service and setting a high bar

Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively

Ability to adapt to new tasks and responsibilities as needed.

Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.

Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.

Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools

Language proficiency in English, other languages are a plus

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senior case jobs in montréal, qc

Premium Support Spec.

Senior Full-Stack Developer

Payroll Master

Senior Expert, Information and Technology Business Partner- Engineering

Coordinator HR Center

Senior Actuarial Analyst - Pricing

Senior Case Coordinator

Senior Quality Assurance Analyst – Data & Test Case Preparation

Senior Claims Specialist, Liability - Montreal

Senior Internal Auditor, Finance Operations

Senior Paralegal ( Term position)

Senior, Client Onboarding Specialist

Senior QA Load and Performance Testing

Senior Financial Analyst - Consolidation

Receptionist

Justice Committee Program Manager

Senior Consultant – Strategy & Transformation

Senior Enterprise Data Specialist

Senior Analyst, MU Insurance Compliance and Solutions

PLM Senior Analyst

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