Nb Call center manager Jobs – 6 Openings This Week

Senior Vice President & General Manager, Contact Center & Amex
Cloud5 Communications —Moncton, NB
- Management
- Bachelor's
- Organizational skills
Quick apply
1d
Superviseur, Service à la clientèle / Supervisor, Customer Care
Day & Ross —Florenceville-Bristol, NB
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

B2B Sales Supervisor
TP Canada —Toronto, ON
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short…
$60,000 a year
Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures).
$38,396.49–$60,000.00 a year
Quick apply

I want to receive the latest job alerts for call center manager in nb

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near nb

Project Manager jobs in Windsor, ON

Broker Relationship Manager jobs in Ontario

Project Manager Remote jobs in Vancouver, BC

Engineering Manager jobs in Toronto, ON

Agent De Centre D'appel jobs in Moncton Area, NB

Community Centre jobs in Winnipeg, MB

Agent De Centre D'appel jobs in Montréal, QC

Agent De Centre D'appel jobs in Ottawa, ON

Peggy Hill Team Community Centre jobs in Barrie, ON

Service Canada Centre jobs in Scarborough, ON

Senior Vice President & General Manager, Contact Center & Amex

Cloud5 Communications -
Moncton, NB

Quick apply

Job details

1 day ago

Qualifications

Management
Bachelor's
Organizational skills
Contracts
Business
Leadership
Communication skills
Time management

Full job description

About the Company

Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP) and innovative High-Speed Internet / network managed services, cloud-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world's leading brands deliver outstanding guest experiences.

Position Summary

The Senior Vice President and General Manager, Contact Center is accountable for leading, shaping, and scaling all operational activities for a major program division within the organization. This executive will design and execute strategies that ensure operational excellence, financial performance, and long‑term organizational growth. The SVP & GM partners closely with senior leaders across all departments, providing strategic, operational, and commercial guidance. This role serves as the primary executive interface for a portfolio of key clients and is ultimately responsible for delivering superior program performance, client satisfaction, and business results.

What You’ll Do (Essential Responsibilities)

Executive client leadership — Serve as the daily empowered point of contact for senior client stakeholders
Business performance management — Own achievement of all business KPIs and development of strategic business plans
Large‑scale team leadership — Lead a growing organization of 300+ managers, team leads, and agents generating over $17M USD in annual revenue
Contract and financial oversight — Maintain deep subject‑matter expertise in client contracts, compensation structures, and invoicing
Operational excellence — Oversee day‑to‑day operations and ensure efficient, scalable processes
Strategic operations design — Define and implement operational strategy, organizational structure, and process frameworks
Budgeting and P&L ownership — Lead quarterly and annual budgeting processes and manage full P&L accountability
Performance optimization — Monitor performance, identify efficiency gaps, and implement proactive solutions
Cross‑functional collaboration — Coordinate operational support from internal business functions
Leadership development — Interview, hire, train, and mentor the operations management team
Executive reporting — Provide regular performance updates to the senior executive team
Continuous improvement — Drive ongoing operational enhancements in partnership with Site Leadership
Strategic growth planning — Collaborate with senior leadership to develop and execute long‑term growth strategies
Client relationship expansion — Establish and grow strong relationships with multiple senior client stakeholders
Industry intelligence — Stay abreast of industry trends and share insights with internal teams
Team development — Mentor leaders to maximize team performance and leverage individual strengths
Revenue optimization — Identify and execute opportunities to expand revenue

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.

Qualifications

Bachelor’s Degree in business or related field
5–10 years of senior Contact Center operational leadership experience
Clear Criminal Abstract
Advanced analytical and problem-solving capabilities
Demonstrated project and budget management expertise
Direct client service and executive-level relationship management experience
Exceptional written and verbal communication skills
Extensive understanding of contact center operations and industry dynamics Knowledge of emerging trends and best practices
Multi-team and multi-site leadership experience
P&L ownership experience
Proven ability to build, mentor, and inspire high-performing teams
Solutions-focused leadership approach

Strong interpersonal and customer-service orientation
Strong time-management skills with a track record of meeting deadlines
Superior organizational skills and attention to detail

Quick apply

Refine Your Search

call center manager jobs in nb

Senior Vice President & General Manager, Contact Center & Amex

Superviseur, Service à la clientèle / Supervisor, Customer Care

Explore jobs in cities nearby

I want to receive the latest job alerts for call center manager in nb

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected