Nelson, Bc Customer service representative Jobs – 7 Openings This Week

Customer Service Supervisor
Graymont —British Columbia
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Team management
Customer Service Assistant
Tea Garden Salon & Spa —Nelson, BC
- $18.25–$22.50 an hour
- Part-time
- Merchandising
- Basic math
- English
- Store discount
- Flexible schedule
Quick apply
1d
Hume Guest Service Agent
Martin Hospitality Group —Nelson, BC
- $19–$21 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Paid time off
Quick apply
2d
Customer Service Representative
Urban Legends —Nelson, BC
- From $18.90 an hour
- Part-time
- Social media management
- Customer service
- English
Quick apply
12d
Client Care Representative - Personal Insurance Associate
HUB International —Nelson, BC
- $45,000–$50,000 a year
- Full-time
- Customer service
- No travel
- Communication skills
- Disability insurance
- Paid time off
12d
Client Care Representative – Auto Insurance Trainee
HUB International —Nelson, BC
- $40,000–$45,000 a year
- Full-time
- Customer service
- High school diploma or GED
- No travel
- Disability insurance
- Paid time off

Discover related jobs

Based on your search for customer service representative jobs.

Administrative Assistant
SMP Nelson Chrysler Autobody —Nelson, BC
Answer and direct incoming phone calls and assist customers in a friendly and professional manner. This position plays an important role in supporting the day-…
$20–$27 an hour
Quick apply
12d
Casual Administrative Assistant - City Hall
City of Castlegar —Castlegar, BC
Reporting to either the Director of Corporate Services or the Director of Community Safety & Development, this position is the first point of contact for the…
$36.32 an hour
Quick apply
4d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Inbound Customer Service Representative
Optima Communications International Inc. —Whitby, ON
Answering Inbound calls from our customers. Listen carefully to customers, and personalize their experience. Bilingual Inbound Customer Service Representative.
$19.75 an hour
Quick apply
Customer Service Rep (Bilingual: French/English) On-Site
Concentrix —Oshawa, ON
L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des…
$24.56–$30.70 an hour

Show more jobs in cities nearby

I want to receive the latest job alerts for customer service representative in nelson, bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near nelson, bc

Customer Support Representative jobs in Nelson, BC

Chat Customer Service jobs in Toronto, ON

Food Service jobs in Edmonton, AB

Customer Service Representative jobs in Calgary, AB

Social Service Worker jobs in Edmonton, AB

Airport Service jobs in Abbotsford, BC

Customer Service Representative jobs in Parc La Salle, MB

Customer Service Representative jobs in Sault Ste. Marie, ON

Customer Service Representative jobs in Brandon, MB

Guest Service Agent jobs in Pickering, ON

Social Service Worker jobs in London, ON

Customer Service Weekend jobs in Sherwood Park, AB

Guest Service Agent jobs in Wasaga Beach, ON

Guest Service Agent jobs in Newmarket, ON

Work From Home Customer Service jobs in Kitchener Waterloo, ON

Office Assistant General Help Customer Service jobs in Ontario

Guest Service Agent jobs in Windsor, ON

Developmental Service Worker jobs in Oshawa, ON

Customer Service Representative jobs in Penticton, BC

Sales Representative jobs in Vancouver, BC

Customer Service Supervisor

Graymont -
British Columbia

Apply Now

Job details

Permanent | Full-time

Qualifications

Cognos
Customer communication
JD Edwards
Operations management
Salesforce Platform
Salesforce
Coaching
Logistics
Quality management
Microsoft Office
Quality improvement leadership
Functional testing
Inside sales
Demand forecasting
Team management
Client services
Mentoring
Customer service orientation
Customer support
Training & development
Order processing
Cross-functional collaboration
Demand planning
Leadership
Standard operating procedures (SOPs)
Communication skills
Client interaction
Team coordination
Cross-functional communication
Business process improvement
Time management
Team building

Full job description

Canada - AB, BC

Customer Service Supervisor

Full-Time, Permanent

This is a hybrid position that can be located in any of the following provinces or states: AB, BC, MN, UT, WA, WI

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team to deliver service excellence to Graymont’s customers in the Central and Western regions. Reporting to the Customer Service Manager, you will oversee a team of customer service representatives across multiple locations to ensure efficient and effective customer order management, dispatch coordination, issue resolution, and team performance while driving workflow efficiency, process improvement, and operational excellence.

As a key resource for the customer service team, the Customer Service Supervisor provides coaching, guidance, and hands-on support to ensure service excellence, employee development, and alignment with business objectives. The successful candidate demonstrates initiative, strong prioritization skills, and a continuous improvement mindset, thriving in a fast-paced environment that requires collaboration, adaptability, and a strong customer focus.

Responsibilities

Lead, coach, and develop a team of Customer Service Representatives across North America, fostering a culture of service excellence, accountability, and continuous improvement.
Develop, monitor, and report on key performance indicators (KPIs) to evaluate customer service performance, provide monthly service updates, and build team capability to consistently deliver high-quality service aligned with established processes and standards.
Support the Customer Service Manager in implementing standards and processes with the Customer Facing CSRs by:

o Coordinating team operations and resources to ensure efficient service delivery and achieve operational performance objectives.

o Monitoring workload and performance, proactively addressing development needs and recommending training opportunities.

o Identifying and implementing process improvements, workflow efficiencies, automation opportunities, and system enhancements to improve service delivery and team effectiveness.

o Promoting and supporting the use of One Graymont tools and processes, including S&OP, QMS, Transwide, Salesforce, and other customer service systems.

o Support and guide Customer Facing CSRs in adjusting short-term customer demand forecasts (1-3 weeks) to ensure customer requirements are accurately reflected in the S&OP process.

Provide and coordinate back-up Customer Service duties for assigned locations as necessary: Facilitate and assist in training and being trained in other cross-functional duties within the department/region, including:

o Receive, process, and confirm customer orders, contacting different carriers to arrange for delivery of confirmed orders when required (dispatching), in a timely and responsive manner that meets both the customer’s and the business’ needs.

o Ensure manual bills of lading for terminals or plants are accurately processed in a timely manner.

o Process railcar billing and working with the rail team and railroads to trace, expedite, resolve any issues impacting customer deliveries.

o Customer demand planning for weeks 1-3 in collaboration with Supply Planner and Sales team.

o On Call after-hours duty as required.

Identify and promptly respond to customer needs, going above and beyond to resolve escalated issues while providing exceptional service and adhering to Graymont’s core values. Outstanding communication and interpersonal skills shine as you tackle complex issues, keeping the customer at the centre of what you do.
Work cross-functionally with internal departments (Invoicing CSRs, Account Managers, Regional Sales VP’s, Quality Assurance, Logistics) to ensure customer questions and problems are resolved.
To reach and maintain efficiency of processes and systems, the Customer Service Supervisor in conjunction with the Customer Service Manager is crucial in the following Order to Cash activities:

o Subject Matter Expert for an assigned System or System Application

o Responsiveness to O2C issues facing the user community; develop and manage business process support activities.

o Testing of new functionality, Develops, implements, and updates standard operating procedures for department.

o Provide training, guidance, and support across the business and with relevant stakeholders on compliance, documentation and processes (new/changes)

Qualifications

Professional Experience: 5-7 years’ experience in Customer Service, Inside Sales and Transportation.
Technology Requirements: Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools such as Cognos, MS Office, and Graymont Customer Portal
Additional Assets: Proven team building, people development, mentoring, and leadership skills.
Excellent verbal and written communication and time management skills are required.
Dedicated and passionate for service excellence by focusing on customer needs.
Detail-oriented, self-assured, tactful, and supportive.
Ability to handle high workload with little direction or supervision with frequent interruptions.
Excellent verbal and written communication and time management skills are required.
Travel Requirement: Available to travel up to 25% of time.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

customer service representative jobs in nelson, bc

Customer Service Supervisor

Customer Service Assistant

Hume Guest Service Agent

Customer Service Representative

Client Care Representative - Personal Insurance Associate

Client Care Representative – Auto Insurance Trainee

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for customer service representative in nelson, bc

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected