Nepean, On Customer service costco Jobs – 1 Openings This Week

Inbound Customer Service Representative ( Bilingual EN/FR - Required)
Costco Wholesale Canada —Nepean, ON
- $21.00–$34.40 an hour
- Part-time
- Bilingual
- Sales
- English
- Dental care
- Employee assistance program
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Inbound Customer Service Representative ( Bilingual EN/FR - Required)
Costco Wholesale Canada —Nepean, ON
Processes a high volume of emails and incoming phone calls. Responsible for delivering excellent member service, providing information about online products and…
$21.00–$34.40 an hour
Quick apply

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Inbound Customer Service Representative ( Bilingual EN/FR - Required)

Costco Wholesale Canada -
Nepean, ON

Quick apply

Job details

Part-time
$21.00–$34.40 an hour

Qualifications

Bilingual
French
Sales
English
Organizational skills

Full job description

Responsible for delivering excellent member service, providing information about online products and answering general questions in an efficient, courteous and friendly manner, via email and phone to members nationwide.

What to look forward to:

A fun, fast-paced environment
The opportunity to help others by offering excellent member service
Continued coaching/training to help you reach goals
Personalized mentorship

Required Knowledge and Skill:

Bilingualism is required (oral and written) - Candidates will be tested
Diplomacy, professionalism and patience
Ability to adapt to changing priorities
Organizational skills and an eye for detail
Initiative and problem-solving skills
Ability to work both independently and in a team environment.
Regular and reliable attendance

Daily tasks:

Responds to member inquiries in a courteous and professional manner by phone and email for Costco.ca deliveries.
Helps members with online ordering through the website as required. (Areas of inquiry include website navigation, order placement and delivery follow-up.)
Toggles between multiple programs.
Assists with returns, exchanges and price adjustments as needed.
Operates as a liaison between members, vendors, buying and operations employees.
Responds to member concerns using problem-solving skills, tact and discretion.
Seeks assistance from Supervisor when required.
Processes a high volume of emails and incoming phone calls.
Escalates calls to hourly supervisors when required.
Meets department daily contact goals.
Confirms member addresses, phone numbers, items purchased and quantities.
Maintains the quality and consistency of written and oral communications while providing high level of member service.

Languages:

Candidates must be able to communicate in English and French (oral and written).
Bilingualism is required.

Job Type: Part-time

Pay: $21.00-$34.40 per hour

Benefits:

Dental care
Employee assistance program
Extended health care
On-site parking
Vision care

Work Location: In person

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Inbound Customer Service Representative ( Bilingual EN/FR - Required)

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