Niagara Falls, On Team leader Jobs – 405 Openings This Week

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage
YOUNGS INSURANCE BROKERS INC. —Niagara Falls, ON
- $65,000–$80,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Dental care
- Paid time off
Quick apply
Research & Development Manager (Hardware)
CWD —Niagara Falls, ON
- $120,000–$130,000 a year
- Full-time
- PMP
- Marketing
- Engineering
- Dental care
Quick apply
Buyer
Hilton Hotel and Suites Niagara Falls/Fallsview —Niagara Falls, ON
- $47,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Store discount
- Dental care
Quick apply
4d
Senior Director - Finance and Administration
Boys & Girls Club of Niagara —Niagara Falls, ON
- From $90,000 a year
- Full-time
- Finance
- Presentation skills
- Bachelor's
Quick apply
Shift Supervisor/Security Control Center Operator - Niagara
VISTA SECURITY & INVESTIGATIONS —Niagara Falls, ON
- $20.86 an hour
- 12 hour shift
- Supervising experience
- First Aid Certification
- Travel
Quick apply
Manager, Quality & Compliance (Clinical Servi
Hospice Niagara —St. Catharines, ON
- $65,348–$79,199 a year
- Full-time
- Nursing
- Master's degree
- Presentation skills
- Dental care
- Paid time off
Quick apply
11d
Director of Operations
CWD —Niagara Falls, ON
- $120,000–$145,000 a year
- Full-time
- Microsoft Excel
- Management
- PMP
- Dental care
Quick apply
Delivery Driver
Miller's Auto Recycling LTD. (1992) —Fort Erie, ON
- $20–$25 an hour
- Full-time
- Heavy lifting
- Customer service
- High school diploma or GED
- Dental care
Quick apply
Customer Service / Technical Support Rep (Hybrid)
Concentrix —Niagara Falls, ON
- $19.50 an hour
- Immediate opening
- Customer service
- English
- High school diploma or GED
- Dental care
- Paid time off
Human Resources Manager
CWD —Niagara Falls, ON
- $80,000–$100,000 a year
- Full-time
- Bachelor's
- Human resources
- Business
- Dental care
Quick apply
Marketing Manager
CWD —Niagara Falls, ON
- $110,000–$125,000 a year
- Full-time
- Marketing
- Microsoft Office
- Bachelor's
- Dental care
Quick apply
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Service Branch Manager
Kraun Electric —St. Catharines, ON
- $90,000–$120,000 a year
- Full-time
- Management
- Marketing
- Electrical experience
- Tuition reimbursement
- Employee assistance program
Quick apply
4d
Manager, Professional Standards & Strategic Initiatives
Niagara Association of REALTORS® —St. Catharines, ON
- $50,000 a year
- Full-time
- Research
- Project management
- In-person
- Dental care
- Paid time off
Quick apply
7d
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
DASH 8-100/300 Captain
Great North Airlines —Ontario
- $90,000–$135,000 a year
- Weekends as needed
- Heavy lifting
- English
- In-person
- Disability insurance
- Dental care
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Life Insurance Agent - LLQP License Required - Remote
Specialty Life Insurance —Ontario
- $40,000–$160,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Retail sales
- Dental care
- Work from home
Quick apply
Associate Dentist - My Care Dental
Dentalcorp Health Services LTD. —Niagara Falls, ON
- Full-time
- CPR Certification
- Communication skills
Quick apply
Line Cook
Hilton Hotel and Suites Niagara Falls/Fallsview —Niagara Falls, ON
- $17.60–$18.50 an hour
- Weekends as needed
- Hospitality
- Cooking
- English
- Store discount
Quick apply
5d

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team leader jobs near niagara falls, on

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage

YOUNGS INSURANCE BROKERS INC. -
Niagara Falls, ON

Quick apply

Job details

Permanent | Full-time
$65,000–$80,000 a year

Qualifications

Sales
Customer service
RIBO License
Analysis skills
Supervising experience
Quality assurance
Presentation skills
Quality Control
Training & development
Leadership
Communication skills

Full job description

Company Overview

As one of the largest independent brokerages in Ontario, with a history of over 100 years of excellence in customer service, Youngs Insurance Brokers Inc. offers rewarding career opportunities. Our staff values the community in which we live, actively supporting many charitable organizations throughout Ontario. We provide insurance with integrity and are mindful of the trust our client's place in us. At Youngs we offer our employees:

Supportive and friendly team environment with access to our in-house claims, underwriting, commercial marketing, and brand teams
Brand recognition and access to our new business queue
A rewarding life insurance referral program
Company events including our annual golf tournament
Paid time off
Competitive prices for clients with access to 18 insurance markets
The ability to invest in yourself through creating your book of busines

Position Summary

We are seeking an experienced and motivated Training & Quality Control Manager to lead learning, compliance, and operational excellence within our growing Personal Insurance division. This role is ideal for a strong Personal Lines professional who is passionate about employee development, quality assurance, process improvement, and delivering exceptional client experiences across a high-performing brokerage environment.

The ideal candidate combines strong personal lines insurance expertise with leadership, coaching, auditing, and process improvement capabilities.

Key Responsibilities

Training & Development

· Design and deliver onboarding and ongoing training programs for Personal Lines staff, producers, service brokers, and support teams.

· Develop structured learning paths for new hires and existing employees.

· Facilitate training sessions on:

Personal auto and property insurance
Broker management systems
Carrier portals and underwriting guidelines
Sales and retention best practices
Client experience standards
Compliance and regulatory requirements

· Create training materials, SOPs, job aids, scripts, and process documentation.

· Identify skill gaps and implement targeted coaching and development plans.

· Coordinate licensing and continuing education requirements in Ontario.

Quality Control & Compliance

· Conduct regular quality assurance audits on:

Policy documentation
Client file accuracy and documentation
Coverage recommendations
E&O exposure
Call quality and service standards

· Ensure adherence to:

RIBO regulations
Brokerage policies and procedures
Carrier underwriting guidelines
Privacy and compliance standards

· Track and report quality trends, audit findings, and compliance metrics.

· Develop and maintain QA scorecards and performance benchmarks.

Leadership & Coaching

· Provide coaching and mentorship to Personal Lines team members and leaders.

· Partner with department managers to improve employee performance and operational consistency.

· Support leadership with performance improvement initiatives and workflow optimization.

· Foster a culture of accountability, continuous learning, and service excellence.

· Assist with employee evaluations and development planning.

Process Improvement & Operations

· Review workflows and identify opportunities for efficiency, automation, and standardization.

· Lead process improvement initiatives to enhance client experience and reduce errors.

· Collaborate with carriers and internal stakeholders on procedural updates and operational changes.

· Support implementation of new technologies, systems, and operational best practices.

· Maintain consistent standards across all Personal Lines operations.

Qualifications

· Minimum 5 years of Personal Lines insurance experience in Ontario.

· Previous experience in training, quality assurance, compliance, or leadership role within an insurance brokerage.

· Active RIBO license required.

· Strong understanding of:

Ontario auto insurance
Personal property insurance
Underwriting guidelines
Brokerage operations
E&O best practices

· Experience with broker management systems and insurer portals.

· Excellent communication, coaching, and presentation skills.

· Strong analytical, organizational, and problem-solving abilities.

· Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

· CAIB, CIP, or CRM designation considered an asset.

· Experience building training programs and QA frameworks.

· Knowledge of digital brokerage environments and operational optimization strategies.

· Leadership or supervisory experience within Personal Lines.

Core Competencies

· Leadership & coaching

· Training facilitation

· Quality assurance

· Regulatory compliance

· Operational excellence

· Communication & collaboration

· Client-focused mindset

Reporting Structure

Reports to: Vice President of Personal Lines

If you are passionate about building meaningful client relationships and thrive in a community-oriented environment, we invite you to bring your talents to Youngs Insurance Brokers Inc. — where your impact makes a difference.

Pay: $65,000.00-$80,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Experience:

Personal Lines: 5 years (preferred)

Licence/Certification:

RIBO License (required)

Work Location: In person

Quick apply

Refine Your Search

team leader jobs in niagara falls, on

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage

Research & Development Manager (Hardware)

Buyer

Senior Director - Finance and Administration

Shift Supervisor/Security Control Center Operator - Niagara

Manager, Quality & Compliance (Clinical Servi

Director of Operations

Delivery Driver

Customer Service / Technical Support Rep (Hybrid)

Human Resources Manager

Marketing Manager

Department Manager, Grocery - Northern Ontario 15887540

Service Branch Manager

Manager, Professional Standards & Strategic Initiatives

Director of Patient Care, Fort Albany, ON

DASH 8-100/300 Captain

Experienced Retail Store Manager - Northern Ontario 16517309

Life Insurance Agent - LLQP License Required - Remote

Associate Dentist - My Care Dental

Line Cook

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