Niagara Falls On Guest experience manager Jobs – 155 Openings This Week

Guest Services Supervisor
Great Wolf Lodge —Niagara Falls, ON
- $45,000 a year
- Full-time
- Microsoft Office
- Hotel
- Continuous improvement
Quick apply
Guest Services Manager - Marriott on the Falls
Canadian Niagara Hotels —Niagara Falls, ON
- $46,000–$50,000 an hour
- Weekends as needed
- Hotel
- No university degree
- Mentoring
- Dental care
Quick apply
General Manager
Wind Japanese & Thai —Niagara Falls, ON
- $60,000–$63,000 a year
- Full-time
- Bilingual
- Sales
- Inventory management
- Dental care
- Flexible schedule
Quick apply
Food and Beverage FOH Supervisor
Great Wolf Lodge —Niagara Falls, ON
- $47,000 a year
- Full-time
- Heavy lifting
- Sales
- Restaurant management
Quick apply
(A)Esthetician, Massage & Restaurant. Full Time-Salary, Luxury Destination Resort Spa.
Couples Resort & Algonquin Spa —Ontario
- $69,000 a year
- Full-time
- Customer service
- Sanitation
- In-person
- Employee assistance program
- Flexible schedule
Quick apply
Breakfast Manager - Hyatt Regency Niagara Falls
Fallsview Group —Niagara Falls, ON
- From $45,000 a year
- Weekends as needed
- Customer service
- Hotel
- In-person
- Dental care
Quick apply
Shuttle Driver
Fallsview Group —Niagara Falls, ON
- From $17.60 an hour
- Part-time
- Hotel
- High school diploma or GED
- Cleaning
- Dental care
Quick apply
Assistant Restaurant Manager
Club Roma —St. Catharines, ON
- $23.50–$25.50 an hour
- Full-time
- Inventory management
- Customer service
- Cashiering
Quick apply
Bartender
Fallsview Group —Niagara Falls, ON
- $17.60 an hour
- Part-time
- Serving
- Bar
- Sanitation
Quick apply
Valet (Driver)
Fallsview Group —Niagara Falls, ON
- From $17.60 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
- Dental care
Quick apply
Restaurant DJ
Fallsview Group —Niagara Falls, ON
- From $20 an hour
- Part-time
- Microsoft Word
- Management
- Microsoft Office
- Dental care
Quick apply
Financial Services Manager (Performance Toyota)
Performance Auto Group —St. Catharines, ON
- $100,000–$150,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
13d
Director of Group Sales
Canadian Niagara Hotels —Niagara Falls, ON
- Full-time
- Microsoft Powerpoint
- CRM software
- Hospitality
- Dental care
Quick apply
4d
Aquatics Assistant Manager
Fallsview Indoor Waterpark —Niagara Falls, ON
- $24.00–$25.50 an hour
- Weekends as needed
- CPR Certification
- Customer service
- Hotel
- Dental care
Quick apply
Kitchen Manager - Canadian Niagara Hotels
Canadian Niagara Hotels —Niagara Falls, ON
- $58,000–$68,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Restaurant management
- Dental care
Quick apply
Maintenance Utility - Skyline Hotel & Waterpark
Canadian Niagara Hotels —Niagara Falls, ON
- $19.50–$22.60 an hour
- Weekends as needed
- Inventory control
- Heavy lifting
- Hotel
- Dental care
Quick apply
Dining Room Cleaner - Sheraton Fallsview Hotel
Sheraton Fallsview —Niagara Falls, ON
- $17.63 an hour
- Part-time
- Sanitation
- English
- Hotel
- Dental care
Quick apply
Cook 2 (Breakfast/Banquet) - Marriott On The Falls Hotel
Canadian Niagara Hotels —Niagara Falls, ON
- $18.60–$22.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Cleaning
- Dental care
Quick apply
Maintenance Mechanic 2
Crowne Plaza Hotel —Niagara Falls, ON
- $20.50–$22.50 an hour
- Weekends as needed
- Carpentry
- Hotel
- Plumbing
- Dental care
Quick apply
FOH Rooms - Guest Services Manager
Canadian Niagara Hotels Group —Niagara Falls, ON
- $46,000–$56,000 a year
- Weekends as needed
- Hotel
- No university degree
- Human resources
- Dental care
Quick apply

I want to receive the latest job alerts for guest experience manager in niagara falls on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience manager jobs near niagara falls on

Guest Services Supervisor

Great Wolf Lodge -
Niagara Falls, ON

Quick apply

Job details

Full-time
$45,000 a year

Qualifications

Resort experience
Hotel and accommodations experience
Operations management
Coaching
Upselling
Workplace safety policies
Shift management
Microsoft Office
Performance management
Continuous improvement
Client services
Customer service orientation
Occupational Health and Safety (OHS) regulations
Front desk
Cleaning
Training & development
Guest services
OPERA
On-the-job coaching
Guest issue resolution
Team motivation
Team coordination

Full job description

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack!

The Guest Services Supervisor actively engage in daily front desk and lodge operations, providing leadership that supports business objectives, the guest services team, and meaningful interactions with guests and Pack Members to enhance their overall experience.

Essential Duties & Responsibilities

Team

Willingness to accept the most effective role.
Provide regular coaching, encouragement, and recognition to Pack Members.
Oversee Pack Member training to ensure delivery of 5-Star Service.
Act as Manager on Duty when needed, with knowledge of the Lodge Emergency Response Plan and fire panel procedures.
Promote a safe workplace by understanding and following the Occupational Health & Safety Act.
Champion Great Wolf policies and collaborate with leadership on performance management of the department and Pack Members.
Monitor and coach Guest Service Agents, Cabin Guides, and Switchboard staff with real-time feedback.
Participate in performance management activities, including reviews and corrective actions.
Update job knowledge through continued education and professional development.
Contribute to department and organizational goals and mission.
Close with an open mentality.
Keep all areas in like-new condition and website ready.

Guest

Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
Respond to guest questions or concerns and escalate feedback to leadership when appropriate.
Ensure guest requests and concerns are communicated and resolved promptly and satisfactorily by the appropriate department.
Maintain cleanliness, organization, and safety of front desk, lobby, back-of-house areas, and luggage carts.
Partner with department leaders to execute action plans that improve guest service and Pack Member engagement, measured through NPS.
Monitor and respond to Guest Medallia feedback.
Communicate with guests in a professional and friendly manner.

Financial

Protecting company assets by adhering to policies and procedures.
Understand departmental MPOR requirements and adjust schedules daily to reflect occupancy.
Support departmental financial goals by promoting upselling initiatives.
Evaluate and implement efficiencies to improve operations and service standards.
Participate in labor management, scheduling, and forecasting of Pack Members.
Maintain operational quality by ensuring service excellence, proper inventory levels, and functioning equipment.

Qualifications & Traits

Promote excellence by delivering superior service to guests and Pack Members.
Proficient in Microsoft Office and Opera.
Demonstrated customer service and supervisory skills, preferably in a large hotel or resort setting.

Physical Requirements

Capable of walking, standing, crawling, sitting, bending, twisting, reaching up to and including above shoulder level, crouching/squatting, and kneeling.
Capable of climbing multiple flights of stairs.
Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
Able to work at a computer for long periods of time.
Ability to hear and speak for communication with guests.
Ability to lift, push and pull up to 20lbs.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.

#GWL4

Quick apply

Refine Your Search

guest experience manager jobs in niagara falls on

Guest Services Supervisor

Guest Services Manager - Marriott on the Falls

General Manager

Food and Beverage FOH Supervisor

(A)Esthetician, Massage & Restaurant. Full Time-Salary, Luxury Destination Resort Spa.

Breakfast Manager - Hyatt Regency Niagara Falls

Shuttle Driver

Assistant Restaurant Manager

Bartender

Valet (Driver)

Restaurant DJ

Financial Services Manager (Performance Toyota)

Director of Group Sales

Aquatics Assistant Manager

Kitchen Manager - Canadian Niagara Hotels

Maintenance Utility - Skyline Hotel & Waterpark

Dining Room Cleaner - Sheraton Fallsview Hotel

Cook 2 (Breakfast/Banquet) - Marriott On The Falls Hotel

Maintenance Mechanic 2

FOH Rooms - Guest Services Manager

I want to receive the latest job alerts for guest experience manager in niagara falls on

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected