North Bay, On Customer service representative Jobs – 13 Openings This Week

YYB - Customer Service Agent
Perimeter Aviation —North Bay, ON
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Guest Service Agent
Holiday Inn Express Suites North Bay —North Bay, ON
- Part-time
- Hospitality
- English
- Hotel
Quick apply
14d
Customer Care Representative (CCR)
Airport Animal Hospital —North Bay, ON
- $19–$21 an hour
- Full-time
- Bilingual
- Customer service
- English
Quick apply
7d
Guest Services Representative/Night Auditor
Homewood Suites by Hilton, North Bay —North Bay, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
Customer Service Associate I
Dollar Tree —North Bay, ON
- $17.60 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
Customer Service Representative (Fixed Term)
LCBO —North Bay, ON
- $20.82 an hour
- 8 hour shift
- Bilingual
- English
- In-person
Guest Service Agent
Best Western North Bay —North Bay, ON
- From $17.60 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
8d
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada —North Bay, ON
- From $17.75 an hour
- Part-time

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YYB - Customer Service Agent

Perimeter Aviation -
North Bay, ON

Apply Now

Job details

Qualifications

Microsoft Word
Computer operation
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
High school diploma or GED
Communication skills

Full job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary
Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.
Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts, negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Possess active listening skills to determine customer needs and a best course of action
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy, and tact
Input correct passenger information and Flight notes in AMELIA pertaining to customers and passengers
Maintaining call control and OTP in call center while adhering SOP’s and maintaining Customer satisfaction
Identify customers’ needs, clarify information, understand every issue and provide solutions and/or alternatives
Compute costs of tickets and issue receipts for customers; collect excess fees, service charges and provide receipts to customers
Balance and complete daily sales reports and submit to the accounting department including cash box float, as required
Cross train at the Customer Service Desk to assist with customer check-in
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.
Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply Now

Refine Your Search

customer service representative jobs in north bay, on

YYB - Customer Service Agent

Guest Service Agent

Customer Care Representative (CCR)

Guest Services Representative/Night Auditor

Customer Service Associate I

Customer Service Representative (Fixed Term)

Guest Service Agent

(CAN) OMNI Customer Fulfillment Associate

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