Ontario Customer experience representative Jobs – 534 Openings This Week

HVAC Technical Support / Warranty Representative
Airia Brands Inc. —London, ON
- $55,000–$62,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Schematics
- Profit sharing
- Dental care
Quick apply
Customer Service Representative
Jerry Francis Insurance Agency Ltd —Stratford, ON
- From $20 an hour
- Full-time
- Spanish
- English
- Analysis skills
Quick apply
Customer Service Manager
GALAXY FREIGHTLINE INC. —Mississauga, ON
- $80,000–$95,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
- Dental care
- Paid time off
Quick apply
Customer Account Specialist
Sigma Stretch Film —Belleville, ON
- $45,000–$50,000 a year
- Immediate opening
- Microsoft Office
- Data entry
- Communication skills
- Disability insurance
- Dental care
Quick apply
Bilingual Customer Service Representative
TC Transcontinental —Aurora, ON
- $43,880–$54,850 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
- Dental care
- Paid time off
Consumer Service Representative (Bilingual)
Conair Consumer Products ULC —Woodbridge, ON
- $50,000–$55,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
Outside Sales Representative and Customer Experience
15192226 Canada Inc. —Kingston, ON
- $30 an hour
- Full-time
- Customer service
- No experience needed
- High school diploma or GED
- Flexible schedule
Quick apply
1d
CSR - Customer Service Representative
Lakeway Truck Centre —Sault Ste. Marie, ON
- $17.60–$31.93 an hour
- Full-time
- Spanish
- English
- Data entry
- Paid time off
Quick apply
10d
Bilingual Customer Service Representative
Saand —Ottawa, ON
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Customer Service Representative (CSR)
Dufresne Furniture and Appliances —Ottawa, ON
- $18–$21 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
Quick apply
CSR - Customer Service Representative
Pollard Windows Display Centre (Burlington) —Burlington, ON
- $40,000 a year
- Full-time
- Customer service
- English
- Research
- Profit sharing
- Paid time off
Quick apply
9d
Experienced Customer Service Representative/Administrator
RND TRADERS INC. —Brampton, ON
- From $17.60 an hour
- Full-time
- Bilingual
- Customer service
- Data analysis skills
Quick apply
Customer Experience Representative - Maple Leaf Cannabis WIARTON
Maple Leaf Cannabis —Saugeen Shores, ON
- $18–$22 an hour
- Part-time
- Hospitality
- Sales
- Merchandising
Quick apply
French Customer Service Representative
Liberty Staffing —London, ON
- $25 an hour
- Immediate opening
- Customer service
- Data entry
- In-person
Quick apply
Customer Service Representative English - Spanish (Russian a big asset)
Coral Club International —North York, ON
- $19 an hour
- Full-time
- Bilingual
- Microsoft Word
- CRM software
- Paid time off
Quick apply
Bilingual Customer Service Representative English and French
Hercules Sealing Products Canada —Barrie, ON
- From $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Dental care
- Paid time off
Quick apply
Bilingual Inbound Customer Service Representative
Optima Communications International Inc. —Whitby, ON
- $19.75 an hour
- Full-time
- English
- High school diploma or GED
- Flexible schedule
Quick apply
Customer Service Agent (Bilingual French/English)
Upfacer Staffing —Mississauga, ON
- $22–$23 an hour
- Full-time
- Bilingual
- CRM software
- Customer service
Quick apply
Customer Service Representative
Spicers Canada —Ottawa, ON
- Weekends as needed
- Sales
- English
- Microsoft Office
Quick apply
Customer Service Representative (Bilingual)
The Stevens Company Limited —Brampton, ON
- $40,000–$45,000 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Inventory control
- Dental care
- Vision care
Quick apply

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HVAC Technical Support / Warranty Representative

Airia Brands Inc.
London, ON

Quick apply

Job details

Full-time
$55,000–$62,000 a year

Qualifications

Quality control corrective actions
CRM software
Microsoft Outlook
Defect resolution root cause analysis
Schematics
Case file maintenance
Customer service
Warranty claims processing
Continuous improvement
Task prioritization
Decision making
Client services
HVAC
Customer service orientation
Customer support
Root cause analysis
Cross-functional collaboration
Escalation handling
Communication skills
Cross-functional communication
Time management
Help desk

Full job description

We think every breath is as important as the next. That’s why we create better systems to improve the air around you, producing healthier environments for happier families. With quality air comes quality care.

About Zehnder Ventilation North America

Zehnder Group is a global leader in Indoor Climate Solutions. Our mission is to deliver premium-quality, energy-efficient ventilation systems that elevate comfort and health in homes. Zehnder’s Ventilation business group in North America comprises of two brands – Zehnder and Lifebreath, that are both leaders in their respective residential market segments.

HVAC Technical Support / Warranty Representative

The Technical Support / Warranty Representative provides prompt, professional, and knowledgeable technical assistance to customers, contractors, wholesalers, and internal stakeholders. This role is responsible for troubleshooting product-related issues, delivering accurate technical guidance, resolving customer concerns in a timely manner, and ensuring an exceptional customer support experience while supporting company quality and service objectives.

Essential Duties and Responsibilities:

Assess, diagnose, and provide technical support and troubleshooting assistance for Lifebreath HRV, ERV, IAQ, and ventilation products to Contractors, Territory Managers and Wholesalers.
Respond to technical inquiries received via phone, email, and other communication channels, providing timely and accurate solutions while documenting, maintaining, and updating records of interactions with Contractors, Territory Managers, and Wholesalers.
Follow up on open technical support cases where applicable and conduct scheduled callbacks to ensure timely issue resolution and customer satisfaction.
Interpret diagrams, installation manuals, product specifications, and control schematics to assist with product installation, operation, and service-related issues.
Escalate and collaborate with Engineering and Quality Assurance to analyze product performance trends, identify recurring issues, determine root causes, and recommend corrective actions for continuous improvement.
Support Engineering, Customer Care and Marketing teams by reviewing and providing input on product literature, specifications, installation manuals, price lists, and website content to ensure accuracy and currency.
Stay current on market conditions, industry trends, product developments, building code changes, and HVAC and indoor air quality technologies.
Receive, review, and process warranty claims and Return Merchandise Authorization (RMA) requests in accordance with company policies, procedures and warranty eligibility.
Identify and investigate product failures, recurring issues, and performance trends, collaborating with Engineering, Manufacturing, and Quality Assurance to determine root causes and implement corrective actions.
Manage warranty claims, inspections, returns, and shipments, providing timely communication of return procedures, warranty determinations, claim status updates, and applicable credits to Wholesalers and Territory Managers.
Communicate professionally with contractors, wholesalers, Territory Managers, and internal stakeholders to provide timely and accurate resolution of warranty claims while supporting customer satisfaction.
Build and maintain professional working relationships with Contractors, Territory Managers, Wholesalers and cross-functional departments.
Communicate technical support and warranty concerns, emerging trends, escalations, and customer-impacting issues to the Inside Sales and Customer Care Manager, ensuring appropriate awareness and resolution.
Support the development and continuous improvement of Technical Support and Warranty procedures, driving process efficiencies, reducing warranty claims, enhancing customer satisfaction, and maintaining compliance with ISO standards and company policies.
Demonstrate strong verbal and written communication skills in a moderate to fast-paced customer service environment.
Maintain excellent organizational and time management skills while managing multiple priorities and meeting established service levels.
Maintain proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business and internet-based platforms required to perform job duties effectively.
Travel occasionally to customer and contractor sites to support field troubleshooting, product investigations, training activities, and resolution of complex technical issues.
All other duties as assigned by the Manager.

Qualifications, Skills & Experience

Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Strong customer service skills with the ability to provide professional, courteous, and effective support to contractors, wholesalers, Territory Managers, and internal stakeholders.
Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
Ability to work independently with minimal supervision while effectively managing multiple priorities and responsibilities.
Working knowledge of Lifebreath products, their applications, installation requirements, operating principles, warranty and limitations.
Ability to develop a thorough understanding of company pricing structures, product offerings, policies, and procedures through training and experience.
Strong aptitude for learning and applying technical knowledge related to ventilation systems, controls, troubleshooting, installation, and product operation.
Strong attention to detail and ability to review and interpret technical documentation, specifications, installation manuals, engineering drawings, and product literature.
Customer-focused mindset with a commitment to understanding customer needs and maintaining positive, productive business relationships.
Strong organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and ensure work is completed efficiently and accurately.
Demonstrated problem-solving and decision-making abilities, including the capacity to evaluate situations, identify root causes, and recommend appropriate solutions.
Ability to exercise sound judgment, professionalism, discretion, and tact when dealing with challenging situations, customer complaints, and escalated technical issues.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business software systems.
Experience with ERP, CRM, case management, or warranty tracking systems is considered an asset.
Commitment to continuous learning, professional development, and staying current with industry trends, building codes, and technological advancements.

Why Join?

· Being part of a multinational market leader.

· Annual base salary starting at a minimum of $55,000.

· Comprehensive benefits package

· We take great pride in our first-class team and open-door approach at all levels.

· Growing company.

· Focus on continuous innovation.

Join us if you’re passionate about delivering top-tier HVAC support through your mechanical expertise! We value proactive problem-solving skills and a commitment to service that keeps our customers comfortable and confident in their systems.

Pay: $55,000.00-$62,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Profit sharing
RRSP match
Tuition reimbursement
Vision care

Work Location: In person

Quick apply

Refine Your Search

customer experience representative jobs in ontario

HVAC Technical Support / Warranty Representative

Customer Service Representative

Customer Service Manager

Customer Account Specialist

Bilingual Customer Service Representative

Consumer Service Representative (Bilingual)

Outside Sales Representative and Customer Experience

CSR - Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative (CSR)

CSR - Customer Service Representative

Experienced Customer Service Representative/Administrator

Customer Experience Representative - Maple Leaf Cannabis WIARTON

French Customer Service Representative

Customer Service Representative English - Spanish (Russian a big asset)

Bilingual Customer Service Representative English and French

Bilingual Inbound Customer Service Representative

Customer Service Agent (Bilingual French/English)

Customer Service Representative

Customer Service Representative (Bilingual)

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