Join the ride!
Position: Collision Centre Manager
Collision: ACX 417
Location: Ottawa ON
Classification: Full Time, Immediate hire
Part of a bigger team.
ACX 417 is proud to be part of the AutoCanada Collision Centres’ network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
The Collision Centre Manager is responsible for overseeing the daily operations of an auto body repair facility, ensuring efficient and effective service delivery. This includes managing staff, implementing processes for quality control, and ensuring that repairs are completed on time and within budget. The manager is also accountable for customer satisfaction, handling client inquiries, and resolving any complaints. Additionally, they must ensure compliance with safety standards, inventory management, and maintain strong relationships with insurance companies and suppliers. Strong leadership, communication, and organizational skills are essential for this role.
What drives your day-to-day?
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Oversee daily shop operations, including scheduling, workflow management, and inventory control; responsible for month end and ensuring all targets are met
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Complete bi-weekly payroll for hourly, salary and flat rate employees and submit to payroll for processing
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Monitor and maintain all A/P and A/R relating to the Collision Center
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Collaborate with upper management to develop strategies for improving shop efficiency and profitability
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Ensure all repairs and services are performed to the highest standards of quality and safety
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Maintain equipment and tools, ensuring they are in good working condition; manage repairs or replacements as needed
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Handle customer inquiries and complaints professionally, ensuring customer satisfaction with services provided.
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Ensure all Insurance programs, guidelines, and procedures are adhered to
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Attend training, information sessions, and workshops recommended by the Senior Leadership Team
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Partner with the management team to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality control and employment standards
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Schedule and arrange OEM training for Estimator and Repair Technicians
What are the must-haves…
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5+ years previous experience in automobile repair, preferably in a management role
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Previous experience with collision repairs and familiar with the repair process
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Exceptional computer skills – Microsoft Word, Outlook, Audatex, Mitchell Connect
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Excellent communication skills with the ability to motivate and manage a diverse team effectively
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Possess strong leadership skills and negotiation/conflict resolution skills
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Demonstrated time management and organizational skill
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Ability to multi-task and meet deadlines
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Must have a valid driver’s license
The Perks.
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Competitive Compensation and Benefits Package
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Employee Vehicle Purchase & Service Plans
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Employee and Family Assistance Programs
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Company-wide appreciation events and contests throughout the calendar year
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Professional development and the opportunity to grow your career
And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Can you picture yourself here already?
We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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