Ottawa, On Client experience manager Jobs – 1126 Openings This Week

Manager of Client Experience
Centre for Rehabilitation and Health —Ontario
- $80,000–$90,000 a year
- Full-time
- Remote
- Customer service
- English
- Supervising experience
- Disability insurance
- Dental care
Quick apply
Truck Driver
MOTOR VEHICLE PERSONNEL —Ottawa, ON
- Full-time
- Driving
- In-person
- Commercial driving
- Mileage reimbursement
- Dental care
Quick apply
Maintenance Mechanic
Black & McDonald Limited —Ottawa, ON
- Full-time
- HVAC
- Mechanical knowledge
Quick apply
1d
Outside Sales Representative
Preston Hardware —Ottawa, ON
- $50,000–$60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
Fasica, Soffit, & Eavestrough Installer
Firon Roofing —Ottawa, ON
- $30–$40 an hour
- Full-time
- Bilingual
- English
- In-person
- Profit sharing
- Dental care
Quick apply
Indigenous Engagement Specialist
Green Infrastructure Partners Inc. —Ottawa, ON
- Bilingual
- English
- Travel
Junior Project Manager ($85k to $105k per year - Residential Construction)
Sunter Homes —Kanata, ON
- $85,000–$105,000 a year
- Full-time
- Hybrid work
- AutoCAD
- English
- Administrative experience
- Mileage reimbursement
- Dental care
Quick apply
10d
Junior Lawyer
Martel Law Office —Ottawa, ON
- $70,000–$100,000 a year
- Full-time
- Bilingual
- English
- Research
Quick apply
8d
Live-in Superintendent
District Realty —Ottawa, ON
- From $36,000 a year
- Full-time
- Carpentry
- Microsoft Outlook
- Customer service
- Dental care
- Vision care
Quick apply
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
Personal Support Manager
SE Health —Ottawa, ON
- $50,000–$63,000 a year
- Full-time
- Hybrid work
- CPR Certification
- Customer service
- Bachelor's
- Mileage reimbursement
- Dental care
Quick apply
8h
Vehicle Delivery Specialist
Tony Graham Kanata Toyota —Kanata, ON
- $17.60 an hour
- Weekends as needed
- Bilingual
- Sales
- Customer service
- Paid time off
Quick apply
14d
Commercial Fleet Service Advisor/Supervisor
Barrhaven Ford —Ottawa, ON
- $80,000–$120,000 a year
- Full-time
- Mechanic experience
- Customer service
- In-person
- Store discount
- Wellness program
Quick apply
3d
Service Manager
Leisure Days RV Group —Ottawa, ON
- $72,000–$85,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
3d
Project Manager
Innovative Access Inc. —Ottawa, ON
- $70,000–$110,000 a year
- Full-time
- Bilingual
- Microsoft Word
- AutoCAD
- Dental care
- Vision care
Quick apply
Logistics Coordinator
Terlin Construction Ltd. —Kanata, ON
- $20–$25 an hour
- Temporary
- Bilingual
- Microsoft Excel
- Heavy lifting
- Profit sharing
- Life insurance
Quick apply
9d
Manager - Audit & Assurance
Welch LLP —Ottawa, ON
- $100,000–$110,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Bachelor's
- Wellness program
- Dental care
Quick apply
7d
Account Manager - Janitorial services
Confidential —Ottawa, ON
- $18–$23 an hour
- Part-time
- Remote
- CRM software
- Sales
- Customer service
- Work from home
Quick apply
1d
Occupational Therapist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $47.85–$70.82 an hour
- Full-time
- Master's degree
- Analysis skills
- Patient care
- Dental care
- Employee assistance program
Quick apply
Outside Sales Representative
Buchner Manufacturing Inc —Ottawa, ON
- $65,000–$70,000 a year
- Full-time
- Microsoft Excel
- Sales
- Organizational skills
- Dental care
- Vision care
Quick apply

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client experience manager jobs near ottawa, on

Manager of Client Experience

Centre for Rehabilitation and Health -
Ontario

Quick apply

Job details

Full-time
$80,000–$90,000 a year

Qualifications

Customer service
English
Supervising experience
Bachelor's
Organizational skills
Leadership
Communication skills
Time management

Full job description

Remote Opportunity within Canada

Overview
The Manager of Customer Experience (MCE) position with the Centre for Rehabilitation and Health is responsible for maintaining exceptional insurer/customer/stakeholder experiences in all aspects of their work with CRH, and working closely with the Clinical Supervisor who oversees and ensures the clinical integrity, of the services CRH offers. Both the MCE and Clinical Supervisor work together to ensure functional outcomes that result in return to gainful employment whenever possible, and maintaining fiscal prudence for our customers, and good business practice for CRH, to optimize our customers return on investment for rehabilitation service expenditures. The MCE strives to ensure the insurer experience is seamless in terms of proactive communication, confirmation of referral objectives, and keeping the clinician on track with respect to optimizing strategy for the file so that return to work and overall successful outcomes are achieved.

Job/Task Description: The Manager of Customer Experience has 3 key areas of responsibility:

Clinician Management:

Ensuring the clinicians are completing PGAP and/or other clinical services as per required guidelines
Ensuring clinicians are timely in their receipt and booking of initial referrals
Reviewing weekly updates and ensuring all files are on track to result in the required outcome- liaising with the clinician if/when an update suggests the clinician might need some guidance to ensure the file does not derail
Editing reports in a timely fashion and confirming clinician’s approval prior to processing
Ensuring clinician is clear on referral expectations, timelines and referral objectives- and obtaining it prior to assigning the file to the clinician if the referral information is not clear
Ensuring clinicians use the software for all required entries and electronic file management
Reviewing clinician invoices to ensure accuracy, reasonable billing times, and that the necessary profit margin is achieved on a per invoice basis
Orient new clinicians as needed to expectations and philosophy of CRH with materials/resources developed and provide mentorship as needed

Customer/Insurer Management:

Possess and Exude a passionate understanding of the importance of communication with customers- the more we communicate, the more we increase opportunities for more referrals and improved insurer satisfaction with CRH service delivery
Ensure weekly updates are sent for each client on an insurer caseload
Ensure invoices are appropriate, and stay within the insurer’s required approval allotment
Participate and/or arrange meetings to educate customers about services, how to optimize their outcomes
Demonstrate sincere customer service and appreciation for their business by ensuring each customer feels their business is valued
Ensure timely response to voice mails, e-mails
Provide guidance for referral sources when requested on matching the most appropriate service for their needs
Conduct lunch and learns if/when necessary
Encourage business development opportunities
Handle insurer questions about invoices/reports in a timely and professional manner
Develop and maintain insurer relationships through excellence in outcomes delivery, and collaborative problem solving
Orient new customers to the CRH model of service delivery, pricing, and service expectations

CRH Business Management

Ensuring the viability and growth of CRH by collaborating with The Clinical Supervisor on process improvement opportunities/strategies and being prepared to take the lead on implementation of such ideas
Keeping Clinical Supervisor abreast of any/all concerns that could lead to a poor insurer experience or outcome and collaborate that measures are taken to correct the situation as efficiently and responsibly as possible
Work collaboratively with admin staff using a team approach
Cultivate/maintain relationships with relevant stakeholders whereby we can increase customer knowledge of PGAP and other CRH services

Job Type: Full-time

Pay: $80,000.00-$90,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Paid time off
Vision care

Application question(s):

Must have prior experience working with the Centre for Rehabilitation and Health.

Only applicants with a minimum of two years of experience managing long-term disability (LTD) claims will be considered. Candidates must have experience coordinating with rehabilitation providers and a strong understanding of vocational reintegration strategies.

Education:

Bachelor's Degree (preferred)

Experience:

Disability Claims : 2 years (required)
Long Term Disability: 2 years (required)

Licence/Certification:

Professional Designation eg (R.Kin or Psy.) (preferred)

Work Location: Remote

Quick apply

Refine Your Search

client experience manager jobs in ottawa, on

Manager of Client Experience

Truck Driver

Maintenance Mechanic

Outside Sales Representative

Fasica, Soffit, & Eavestrough Installer

Indigenous Engagement Specialist

Junior Project Manager ($85k to $105k per year - Residential Construction)

Junior Lawyer

Live-in Superintendent

Director of Infrastructure and Policy, Moosonee, ON

Personal Support Manager

Vehicle Delivery Specialist

Commercial Fleet Service Advisor/Supervisor

Service Manager

Project Manager

Logistics Coordinator

Manager - Audit & Assurance

Account Manager - Janitorial services

Occupational Therapist, Moose Factory, ON

Outside Sales Representative

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