Service Operations Manager – RV Dealership
Lead People. Deliver Exceptional Customer Service. Drive Operational Excellence.
Leisure Days RV Group is one of Canada's largest RV dealership groups, with locations across Ontario, New Brunswick, Nova Scotia and Indiana. We are growing, investing in our people, and looking for an experienced Service Operations Manager to lead one of our busy dealership service departments.
This is more than a traditional Service Manager role. We are looking for a strong operational leader who thrives on building high-performing teams, improving processes, delivering exceptional customer experiences, and driving business results.
Whether your experience comes from the RV, automotive, marine, heavy equipment, trucking, powersports or another service-based industry, we want to hear from you.
What We Offer
- Competitive salary: $72-85K per year based on experience, plus performance-based bonus for a total compensation package of approximately $135,000
- Group benefits and RRSP matching program
- Paid vacation
- Ongoing leadership and technical training
- Career advancement opportunities within a growing organization
- A collaborative, team-oriented culture that values continuous improvement
Reports to: General Manager
About the Role
As the Service Operations Manager, you will be responsible for the overall performance of the service department. You will lead technicians, service advisors and support staff while working closely with the Parts and Sales departments to deliver an outstanding customer experience.
Success in this role is measured by customer satisfaction, team engagement, operational efficiency, profitability and continuous improvement.
Key Responsibilities
Operations Leadership
- Lead the daily operations of the service department.
- Create an efficient workflow that maximizes technician productivity and shop capacity.
- Ensure repairs are completed safely, accurately and on time.
- Continuously improve processes to increase efficiency and customer satisfaction.
- Maintain a clean, organized and professional service facility.
Team Leadership
- Recruit, coach, mentor and develop a high-performing service team.
- Conduct performance reviews and provide regular coaching and feedback.
- Build a culture of accountability, teamwork and continuous improvement.
- Manage scheduling, attendance and payroll approvals.
Customer Experience
- Deliver an exceptional customer experience from service intake through vehicle delivery.
- Resolve customer concerns professionally and proactively.
- Partner with the Sales and Parts departments to ensure seamless customer support.
- Build long-term customer relationships through trust and service excellence.
Financial Performance
- Manage departmental budgets and expenses.
- Monitor key performance indicators and identify opportunities for improvement.
- Drive labour sales, productivity, efficiency and profitability.
- Support warranty recovery and cost-control initiatives.
Vendor & Facility Management
- Build strong relationships with suppliers and subcontractors.
- Coordinate facility maintenance and equipment repairs.
- Ensure shop equipment and fleet vehicles are properly maintained and operational.
Health & Safety
- Maintain a safe, clean and compliant workplace.
- Support company health and safety initiatives.
- Ensure compliance with all workplace and environmental regulations.
What Success Looks Like
You will lead improvements in:
- Customer Satisfaction (CSI)
- Technician Productivity and Efficiency
- Repair Cycle Time
- Warranty Recovery
- Department Profitability
- Employee Engagement and Retention
- Quality of Repairs and Reduced Comebacks
What We're Looking For
- 3–5+ years of leadership experience in a service or operations environment.
- Management experience in RV, automotive, marine, heavy equipment, trucking, powersports or another customer-focused service industry is considered an asset.
- Proven ability to lead, coach and develop high-performing teams.
- Strong customer service and conflict resolution skills.
- Excellent organizational and communication skills.
- Experience managing budgets, KPIs and operational performance.
- Strong problem-solving and decision-making abilities.
- Comfortable using Microsoft Office and dealership or service management software.
- Mechanical or technical knowledge is an asset but not required for the right operational leader.
Why Join Leisure Days RV Group?
At Leisure Days RV Group, our people make the difference. We believe in empowering leaders, investing in our teams, and providing opportunities for long-term career growth. If you're passionate about leading people, delivering exceptional customer service and driving operational excellence, we'd love to hear from you.
Leisure Days RV Group is Canada's largest RV dealership network, proudly operating over 25 dealerships across Ontario, Nova Scotia, and New Brunswick, with plans for sustainable growth.
Founded in 2003 with the opening of RV Canada in Ottawa, we have grown into a leading, sales-focused organization dedicated to driving results. Our scale and superior purchasing power enable us to provide customers with unmatched access to RV sales, rentals, parts and services.
As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.
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Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.
A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.
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All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.
Pay: $72,000.00-$85,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Experience:
- service management: 3 years (required)
Language:
- English (required)
- French (preferred)
Work Location: In person
