Ottawa, On Team leader Jobs – 1909 Openings This Week

Team Leader, CCS Operations
Medical Council Of Canada —Ottawa, ON
- $86,000–$97,000 a year
- Temporary
- Customer service
- English
- Windows
Quick apply
5d
Executive Chef
One Plate Catering & Event Managment —Ottawa, ON
- $72,000–$95,000 a year
- Weekends as needed
- Hospitality
- Inventory control
- Cooking
- Dental care
Quick apply
Executive Director
Canadian Federation of Medical Students —Ottawa, ON
- $80,000.00–$84,999.99 a year
- Full-time
- Bilingual
- Doctoral degree
- PMP
- Work from home
- Flexible schedule
Quick apply
Roofing Foreman
Wolfenburg Roofing —Ottawa, ON
- $45–$48 an hour
- Full-time
- Bachelor's
- Associate's degree
- Communication skills
- Dental care
- Vision care
Quick apply
8d
Biomedical Equipment Technician
OrthoCanada —Gatineau, QC
- $50,000–$65,000 a year
- Overtime
- Bilingual
- Schematics
- Engineering
- Store discount
- Wellness program
Quick apply
Canvass Leader - Salary, +Benefits, +Bonus
Local Farming -NF —Ottawa, ON
- From $30 an hour
- Weekends as needed
- Sales
- English
- In-person
- Flexible schedule
Quick apply
Licensed 310T Mechanic (Truck/Trailer)
Thermo King Eastern Canada —Ottawa, ON
- $35–$41 an hour
- Full-time
- Heavy lifting
- Mechanic experience
- Maintenance
- Disability insurance
- Dental care
Quick apply
Power System Engineer, Renewables
Enerzinx LLC —Ottawa, ON
- $80,000–$100,000 a year
- Full-time
- Engineering
- Java
- Master's degree
- Designated paid holidays
- Dental care
Quick apply
Manager, Project and Program Management Services
Defence Construction Canada —Ottawa, ON
- $126,865–$164,924 a year
- Hybrid work
- Bilingual
- PMP
- Engineering
- Disability insurance
- Dental care
7d
REGIONAL CLASSE 1/AZ DRIVERS, OWNER & LEASE OPERATORS
Scotlynn —Ottawa, ON
- $75,000–$125,000 a year
- Full-time
- Driving
- Regional
- Dental care
- Employee assistance program
Quick apply
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Human Resources Manager
Caron Equipment Inc. —Ottawa, ON
- Full-time
- Microsoft Office
- Bachelor's
- Human resources
water and sewer foreman
STP Excavation & Construction Inc —Ottawa, ON
- $40–$50 an hour
- Full-time
- Bachelor's
- Construction experience
- In-person
- Dental care
- Vision care
Quick apply
19h
011 - Director, Community Wellbeing
Métis Nation of Ontario —Ottawa, ON
- $132,300–$145,600 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Project Engineer
Innovative Access Inc. —Ottawa, ON
- $80,000–$110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
4d
011 - Director, Community Wellbeing
Métis Nation of Ontario —Ottawa, ON
- $132,300–$145,600 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $100,000–$120,000 a year
- Full-time
- Remote
- Computer Science
- Sales
- ERP systems
Quick apply
Plumber
Anchor Home Comfort Heating & Air Conditioning —Ottawa, ON
- Full-time
- Customer service
- Master's degree
- Plumbing
- Disability insurance
- Dental care
Quick apply
Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
6d
HVAC Techncian (Service or Install)
Francis Home Environment Heating & Air Conditioning —Ottawa, ON
- $22.44–$44.01 an hour
- Full-time
- Customer service
- HVAC
- Disability insurance
- Dental care
Quick apply

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Team Leader, CCS Operations

Medical Council Of Canada -
Ottawa, ON

Quick apply

Job details

Temporary | Full-time
$86,000–$97,000 a year
5 days ago

Qualifications

French
Customer service
English
Windows
Microsoft Office
Databases
Supervising experience
Quality assurance
College diploma
Business
Leadership
Communication skills
Office experience

Full job description

Consider an opportunity to join our talented team

The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!

Want to contribute to the health and wellbeing of Canadians?
At the MCC, you’ll be part of a dynamic team that ensures that physicians have the competencies to support safe, accessible health care in Canada.

You’ll be immersed in an exceptional work environment that fosters professional development and work-life balance.

Apply for one of our rewarding positions today!

Team Leader, CCS Operations

Full Time Temporary

1 vacancy

12-month contract

Ottawa, Ontario, Canada

Hybrid role

As a Team Leader, you’ll be at the heart of our Service Desk Operations (SDO). You’ll help create a positive, motivated environment where staff feel confident, supported, and empowered to deliver an exceptional experience to every customer.

Working closely with the Workforce Coordinator, you’ll set priorities, keep the team focused, and ensure everyone has what they need to meet goals and deadlines. You’ll also be the first point of contact when team members need advice or when escalations arise, offering clear direction and helping resolve issues with empathy and efficiency.

Partnering with the Manager of Operations, you’ll champion improvements to our processes and services, looking for ways to streamline workflows and enhance the customer journey. Your leadership will shape a culture of collaboration, continuous learning, and high-quality service that reflects the MCC’s values and commitment to excellence.

What you’ll do

Operational Performance & Planning

Monitor daily work output and volume levels in collaboration with the Workforce Team, the other Team Leader, and the Manager of Operations.
Set clear team performance goals aligned with organizational objectives.
Track, analyze, and report on key performance indicators (KPIs) to assess productivity and service quality.
Allocate resources and prioritize tasks based on existing or changing operational needs, in consultation with the Workforce Team and Manager of Operations.

Leadership, Coaching & Development

Provide effective leadership and direction to service agents, system support advisors, and trainers.
Manage performance through regular feedback, coaching, and clear expectation-setting.
Foster a culture of teamwork, accountability, and continuous improvement.
Oversee new employee training and support ongoing staff development, succession planning, and capability building alongside the other Team Leader.

Issue Management & Escalations

Act as the first point of contact for escalations and exceptions to standard processes (e.g., candidate/stakeholder enquiries, refund requests, system issues).
Consult with relevant staff to resolve issues promptly and escalate to the Manager of Operations when necessary.

Coordination & Collaboration

Assign and direct daily work in partnership with the Workforce Team.
Liaise with the other Team Leader, project leads, and internal stakeholders to coordinate activities, resolve operational challenges, and ensure consistent delivery of high-quality services.

What you need to succeed

Experience

3-5 years of supervisory and customer service experience preferred.
3 years experience leading teams, preferably in a customer service office environment.
Experience performing quality assurance.
Experience and/or knowledge with workforce management and KPI reporting.
Advanced practical experience working with various software internal and/or external applications, and databases including and not restricted to Windows Operating System and MS Office Suite.

Technical Skills

Strong technical skills using various software applications and internal databases.
Excellent communication skills, verbal and written

Competencies

Proven ability to lead and develop teams.
Lead diverse groups to achieve results within deadlines.
Motivate and inspire team members to reach performance targets.
Strong interpersonal, coaching, and leadership skills.
Build positive relationships with direct reports and colleagues.
Make sound decisions and exercise good judgment.
Excellent analytical and problem-solving abilities.
Effectively manage and resolve conflicts.
Handle multiple tasks with competing deadlines and urgency.

Education

College Diploma in Business or related field and/or extensive experience in a related field

Language

Advanced oral and written skills in English are required, with oral and written skills in French considered a strong asset

The perks

A defined benefit pension plan
A company-paid holiday closure in December – our gift to you!
A 35-hour work week
Compressed and telework programs
Free onsite parking - any day, any time
Free virtual Mobility and Strength & Conditioning, Zumba and Yoga classes

Visit our Careers page to discover what sets us apart and how we cultivate an environment where employees thrive.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization. Our team fosters belonging by welcoming and valuing people with diverse backgrounds and incorporating their experiences and perspectives into our work.

AI-based tools from third-party platforms may be used to support application screening and candidate matching. Human recruiters review all applications and make final hiring decisions.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.

Please note that only those invited for an interview will be contacted.

Quick apply

Refine Your Search

team leader jobs in ottawa, on

Team Leader, CCS Operations

Executive Chef

Executive Director

Roofing Foreman

Biomedical Equipment Technician

Canvass Leader - Salary, +Benefits, +Bonus

Licensed 310T Mechanic (Truck/Trailer)

Power System Engineer, Renewables

Manager, Project and Program Management Services

REGIONAL CLASSE 1/AZ DRIVERS, OWNER & LEASE OPERATORS

Department Manager, Food Services- Northern Canada 16175321

Human Resources Manager

water and sewer foreman

011 - Director, Community Wellbeing

Project Engineer

011 - Director, Community Wellbeing

NetSuite Service Delivery Consultant

Plumber

Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON

HVAC Techncian (Service or Install)

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