Ottawa On Customer experience leader Jobs – 1176 Openings This Week

Field Service Leader – Gas Detection
Greystone Energy Systems Inc. —Ottawa, ON
- $95,000–$125,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Wellness program
- Disability insurance
Quick apply
AZ Tech Driver
Walker Industries —Ottawa, ON
- $29.04 an hour
- Overtime
- Customer service
- English
- Cleaning
Home Comfort Advisor
Francis Home Environment Heating & Air Conditioning —Ottawa, ON
- Weekends as needed
- CRM software
- Marketing
- Customer service
- Dental care
- Life insurance
Quick apply
Account Executive (Federal Government & Public Sector)
Canon Canada —Ottawa, ON
- $123,879–$129,879 a year
- Hybrid work
- Salesforce
- Business development
- Analysis skills
- Profit sharing
- Dental care
HVAC Technician (Service & Install)
Anchor Home Comfort Heating & Air Conditioning —Ottawa, ON
- $24.26–$42.09 an hour
- Full-time
- Customer service
- HVAC
- Disability insurance
- Dental care
Quick apply
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $160,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Sales
Quick apply
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Merchandising
Quick apply
Marketing Manager, Rewards
CAA North & East Ontario —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Mentoring
- Store discount
- Disability insurance
Quick apply
10d
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Outlook
- Sales
- Inventory management
Quick apply
Pharmacy Manager
Rexall Pharmacy Group LTD —Kanata, ON
- $57.07–$69.76 a year
- Full-time
- Customer service
- Patient care
- Communication skills
- Disability insurance
- Relocation assistance
Quick apply
10d
Executive Director
Waterford Retirement Residence —Ottawa, ON
- $110,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Wellness program
- Disability insurance
Quick apply
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Relocation assistance
Quick apply
AZ Truck Driver
American Iron and Metal —Ottawa, ON
- $28.84 an hour
- Overtime
- Customer service
- English
- Communication skills
Quick apply
Made-to-Measure Specialist
Harry Rosen Inc. —Ottawa, ON
- $50,000–$70,000 a year
- Full-time
- Customer service
- Merchandising
- Team management
Quick apply
Embedded Software Developer - Wireless
Syntronic —Kanata, ON
- $79,000–$125,000 a year
- Computer Science
- Software troubleshooting
- Engineering
Quick apply
Plumber
Anchor Home Comfort Heating & Air Conditioning —Ottawa, ON
- $45–$52 an hour
- Full-time
- Customer service
- Maintenance
- Master's degree
- Disability insurance
- Dental care
Quick apply
Business Development Specialist - Energy and E-mobility
Graybar —Ontario
- $75,000–$85,000 a year
- No weekends
- Microsoft Word
- Engineering
- Business development
- Profit sharing
- Disability insurance
Account Manager (Electrical)
Graybar —Ottawa, ON
- $70,000–$75,000 a year
- No weekends
- Microsoft Outlook
- Customer service
- Business development
- Profit sharing
- Disability insurance
Sales Representative
Fenplast —Ottawa, ON
- $75,000–$150,000 a year
- Weekends as needed
- Customer service
- English
- Travel
- Disability insurance
- Dental care
Quick apply
3d
Supervisor, Branch Operations - Bilingual
Cornerstone Building Brands —Ottawa, ON
- $70,000–$80,000 a year
- Full-time
- CRM software
- CPR Certification
- Inventory management
Quick apply

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customer experience leader jobs near ottawa on

Field Service Leader – Gas Detection

Greystone Energy Systems Inc.
Ottawa, ON

Quick apply

Job details

Permanent | Full-time
$95,000–$125,000 a year

Qualifications

CRM software
Cost management
Financial forecasting
Budgeting and forecasting
Mechanical engineering
Customer relationship building
Customer retention
Operations management
Sales
Customer service
Team leadership
Engineering
Workplace safety policies
Strategic leadership
Mechanical Engineering
Maintenance
Cost control
Client relationship development
Quality improvement leadership
Change management
Business development
Client services
Mentoring
Incident Investigation
Recruiting
Occupational Health and Safety (OHS) regulations
Training & development
Leadership
Sensors
Client interaction
Team coordination
Negotiation
Project progress tracking
Business process improvement

Full job description

Field Service Leader – Gas Detection

Ottawa

Are you looking for an opportunity with a fast-growing, industry-leading company? At Greystone Energy Systems Inc., we pride ourselves on delivering innovative products, superior quality, and exceptional customer service. We are seeking a dedicated professional to join our team in servicing and maintaining gas detection installations throughout the Ottawa Region under our well-established QEL and Armstrong Monitoring brands.

The Opportunity

We are seeking a dynamic and results-driven Field Service Leader to lead and grow our gas detection service operations in the Ottawa Region. This role combines operational leadership, organizational integration, customer relationship management, and financial accountability to ensure the delivery of high-quality gas detection solutions, including calibration, maintenance, compliance, and emergency response services. The ideal candidate will bring strong technical knowledge of gas detection systems alongside proven leadership experience in field service operations and organizational transformation.

Principle Duties & Responsibilities

· Operational Leadership

Lead daily field service operations, ensuring efficient scheduling, dispatching, and execution of service work.
Oversee installation, calibration, maintenance, and repair of portable and fixed gas detection systems.
Ensure compliance with industry standards, safety regulations, and company procedures.
Optimize workflows, tools, and processes to improve productivity and service quality.

· Organizational Integration & Change Leadership

Lead the integration of two field service organizations into a unified, high-performing operation.
Align processes, systems, and standards (service delivery, safety, reporting, and customer engagement).
Assess and rationalize overlapping roles, territories, and resources to maximize efficiency.
Drive cultural alignment by fostering collaboration, trust, and a shared vision across teams.
Standardize KPIs, service metrics, and operating procedures across the combined organization.
Partner with leadership to execute integration milestones, track progress, and resolve integration challenges.
Identify and capture synergies, cost savings, and growth opportunities resulting from the integration.

· Team Management & Development

Recruit, train, and mentor a team of field service technicians and support staff.
Set performance goals, conduct evaluations, and drive accountability across the team.
Foster a safety-first culture and ensure adherence to all health and safety protocols.
Support ongoing technical training and certification in gas detection technologies.

· Business Development & Customer Relations

Build and maintain strong relationships with key clients across industries such as oil & gas, utilities, manufacturing, and government.
Ensure continuity and retention of customers during and after organizational integration.
Identify growth opportunities for service contracts, equipment sales, and upgrades.
Partner with sales teams to develop proposals and expand market share in Eastern Ontario.
Ensure high levels of customer satisfaction and retention.

· Financial & Operational Accountability

Manage regional financial performance, including revenue growth, cost control, and profitability.
Develop budgets, forecasts, and performance metrics.
Monitor KPIs such as technician utilization, service response time, and contract renewal rates.
Track integration-related costs and synergies to ensure expected value is realized.
Implement strategies to improve margins and operational efficiency.
Additional duties as required.

· Compliance & Safety

Ensure all operations meet local, provincial, and federal regulations (e.g., CSA standards, environmental and safety regulations).
Maintain proper documentation, audit readiness, and quality assurance processes.
Lead incident investigations and continuous improvement initiatives related to safety.

Education, Training & Experience

Ideally a 2- or 3-year technical diploma in electrical, electronic or mechanical engineering
Field service experience in gas detection and controls, or adjacent industry (automation and controls)
Must hold or be able to obtain a valid security clearance

Skills and Competency Requirements

Strong knowledge of gas detection technologies (portable and fixed systems, calibration gases, sensors, controllers).
Familiarity with regulatory and compliance requirements in industrial safety.
Experience with service management software and CRM systems.
Proven ability to lead teams through change and drive organizational alignment.
Strong financial acumen with experience managing budgets and operational performance.
Excellent communication, negotiation, and client-facing skills.
Strategic thinker with a hands-on leadership approach.
Combination of office, field, and customer site environments.
Travel within the Ottawa region and occasionally beyond.
On-call availability may be required for emergency service support.

Working Environment

This position is a combination of office, field, and customer site environments.
This position requires travel within the Ottawa region and occasionally beyond.
On-call availability may be required for emergency service support.

Compensation and Benefits

At Greystone Energy Systems, compensation is determined based on several factors, including experience, qualifications, internal equity, and market competitiveness. This position is also eligible for comprehensive group benefits, bonus program, and retirement savings program.

Salary Range $95,000-$125,000

This position starts September 1, 2026.

Why Join Us?

Competitive salary + performance-based bonus
Comprehensive benefits package
Company vehicle or allowance
Professional development and training opportunities
Opportunity to lead a critical integration and shape a high-growth regional operation
Be part of an innovative, growing global company
Collaborate in a supportive team environment that values knowledge-sharing

At Greystone Energy Systems, we believe that diversity drives business success. We are dedicated to fostering an inclusive workplace that celebrates differences and promotes equity. We welcome applications from people of all races, ethnicities, genders, ages, religions, abilities, and sexual orientations. We strongly encourage applications from women, minorities, and individuals with disabilities. Please advise if you require accommodation throughout the recruitment process.

Join us in building a diverse and inclusive team!

Only those who will be considered for the next step of the application process will be contacted.

Pay: $95,000.00-$125,000.00 per year

Benefits:

Casual dress
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
Paid time off
Vision care
Wellness program

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in ottawa on

Field Service Leader – Gas Detection

AZ Tech Driver

Home Comfort Advisor

Account Executive (Federal Government & Public Sector)

HVAC Technician (Service & Install)

NetSuite Service Delivery Consultant

Department Manager, Grocery - Northern Ontario 15887540

Marketing Manager, Rewards

Experienced Retail Store Manager - Northern Ontario 16517309

Pharmacy Manager

Executive Director

Department Manager, Food Services- Northern Canada 16175321

AZ Truck Driver

Made-to-Measure Specialist

Embedded Software Developer - Wireless

Plumber

Business Development Specialist - Energy and E-mobility

Account Manager (Electrical)

Sales Representative

Supervisor, Branch Operations - Bilingual

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