Quebec City, Qc Customer service manager Jobs – 47 Openings This Week

Co-Gérante / Co-Manager
La Senza —Quebec City, QC
- Weekends as needed
- English
- Analysis skills
- Supervising experience
Quick apply
Chef d'équipe Service à la Clientèle / Customer Service Team Leader
Groupe Première Moisson Inc. —Quebec City, QC
- Full-time
- Sales
- Customer service
- English
- Store discount
- Profit sharing
Quick apply
13d
Sales and Operations Management Trainee
Penske Truck Leasing and Logistics —Quebec City, QC
- Monday to Friday
- Sales
- Marketing
- Bachelor's
- Flexible schedule
Gestionnaire des opérations de site - Operations Manager
Dexterra —Courcelette, QC
- Full-time
- Electrical experience
- HVAC
Quick apply
Superviseur Technique - Technical Supervisor
Dexterra —Courcelette, QC
- Full-time
- Engineering
- Quality Control
- Contracts
Quick apply
Customer Service Manager/Directeur
Wesco —Quebec City, QC
- $73,495–$91,868 a year
- Full-time
- Sales
- Engineering
- High school diploma or GED
3d
Customer Success Manager
Solutions Petal Inc. —Quebec City, QC
- Full-time
- Remote
- Bilingual
- English
- Analysis skills
- Flexible schedule
Quick apply
4d
Front Office Assistant Manager
Marriott International, Inc —Quebec City, QC
- $63,000–$76,000 a year
- Full-time
- Hospitality
- No experience needed
- Hotel
Customer Success Manager (North America)
Goodstack —Quebec City, QC
- Weekends as needed
- Remote
- Travel
- Designated paid holidays
- Paid time off
Directeur.trice des ventes/Sales Manager
Group Must Société —Quebec City, QC
- Full-time
- Sales
- Case management
- Organizational skills
- Store discount
- Wellness program
Assistant Manager - BOSS Store, Laval
Hugo Boss —Quebec City, QC
- Customer service
- Analysis skills
- Bachelor's
- Designated paid holidays
Service Manager - Quebec
ABB Inc. —Quebec City, QC
- Full-time
- Bilingual
- Customer service
- English
Quick apply
Key Account Manager, Oncology
Takeda Pharmaceutical —Quebec City, QC
- $108,400–$149,050 a year
- Full-time
- Bilingual
- Sales
- Data analysis skills
- Profit sharing
- Designated paid holidays
13d
Directeur·trice des ventes / Sales Manager
Brandt —Saint-Augustin-de-Desmaures, QC
- Sales
- Marketing
- Bachelor's
- Dental care
Quick apply
Account Manager, Electronic Security
Securitas Technology Canada Corporation —Quebec City, QC
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Designated paid holidays
- Disability insurance
Quick apply
Chargé.e de compte - Account Manager
Excelpro —Quebec City, QC
- Bilingual
- CRM software
- ERP systems
Assistant Manager, Guest Experience | Place Ste-Foy
Lululemon —Quebec City, QC
- $24.54–$41.51 an hour
- Weekends as needed
- Management
- Sales
- High school diploma or GED
- Dental care
- Paid time off
Content Sales Manager, French Language (9 month contract)
Rakuten Global —Quebec City, QC
- $77,837.00–$122,548.53 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Facility Manager III
BGIS —Quebec City, QC
- Full-time
- Management
- English
- Analysis skills
Gestionnaire, Marketing / Marketing Manager, Laurier Québec and Place Ste-Foy
CAN ASC-Jones Lang LaSalle Real Estate Services, Inc. Markets —Quebec City, QC
- Weekends as needed
- Bilingual
- Marketing
- English
Quick apply

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Co-Gérante / Co-Manager

La Senza -
Quebec City, QC

Quick apply

Job details

Permanent

Qualifications

English
Analysis skills
Supervising experience
Bachelor's
Organizational skills
Time management

Full job description

Le rôle de la chef de boutique adjointe consiste à soutenir la chef de boutique dans la direction de l'exploitation de la boutique pour assurer un service à la clientèle exceptionnel et stimuler une croissance hautement rentable. La chef de boutique adjointe stimule les ventes et le rendement des ventes à l'heure par associée en soutenant la chef de boutique par la démonstration et l'enseignement des comportements de vente en place à La Senza, et ce, afin de créer une culture de vente à rendement élevé (CVRE) au sein de son équipe. De plus, elle atteint les objectifs de vente établis pour les boutiques. Elle vit nos valeurs et adopte des comportements qui représentent la marque.

Rôles et responsabilités

Soutenir la chef de boutique en créant un environnement de travail axé sur l'assurance d'un service à la clientèle exceptionnel et positif et adopter les comportements de vente de l'entreprise.
Attribuer les segments SVP (superviseure des ventes) et les quarts de travail à l'équipe de gestion des ventes.
S'intégrer à l'équipe de gestion des ventes en formant et en développant les associées en fonction des comportements de vente définis par l'entreprise.
Gérer et résoudre les problèmes liés aux relations avec la clientèle.
Appuyer le recrutement, l’embauche et le processus d’accueil pour assurer que la boutique se conforme aux directives de l’entreprise en matière de dotation en personnel.
Soutenir la gestion du cycle de vie professionnelle des associées aux ventes, y compris l'évaluation, la formation, la rétention, le développement de carrière, la planification de la relève et la reconnaissance.
Gérer et déléguer, au besoin, l'exécution de toutes les initiatives de l'entreprise.
Promouvoir et créer un environnement de travail positif et résoudre de façon efficace les problèmes liés aux relations entre associées.
Appuyer la gestion du budget de la main-d'œuvre, des taux salariaux ciblés et d'autres dépenses facultatives.
Soutenir le processus de l'inventaire physique et les autres stratégies de la boutique dans l'objectif de réduire les pertes.
Suivre les procédures d'exploitation universelles, y compris celles qui concernent les dommages, les transferts de marchandise et la conformité

. Faire en sorte que les stratégies de marchandisage visuel sont accrocheuses et que les normes de présentation visuelle sont atteintes et maintenues, y compris l'identification et l'exécution des stratégies de démarquage.

Analyser les processus opérationnels et créer ou communiquer des plans d'action SMART qui optimisent les résultats et assurent une exécution efficace de l'ensemble des activités d'exploitation.
Soutenir la chef de boutique par la création de calendriers hebdomadaires et par la gestion du budget de la main-d'œuvre et d'autres dépenses facultatives.
S'assurer que les processus de réapprovisionnement sont efficaces et que la surface de vente est bien garnie de tous les modèles, couleurs et tailles, conformément aux directives du Guide de la marque.
Soutenir et renforcer les activités visant à assurer un environnement de travail sécuritaire

. S'assurer que l'entretien ménager et l'entretien général sont correctement effectués.

Diriger avec professionnalisme en adoptant des comportements guidés par les valeurs de l’entreprise

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
Manage and resolve customer relations issues
Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
Lead and delegate, as appropriate, the execution of all company initiatives
Promote and create a positive work environment, and effectively resolve associate relations issues
Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
Support and reinforce all activities related to providing a safe working environment
Ensure that housekeeping and maintenance of store is executed properly
Lead with professionalism and behaviours guided by the company values

Key Success Criteria

Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
Ability to foster an environment of exceptional customer service and optimize the Company selling model
Ability to effectively delegate, follow up and communicate with all levels of the organization
Ability to assess talent, coach, develop and manage performance
Business acumen with strong strategic and analytical skills
Schedule flexibility to include evenings, weekends and non-business hours
Ability to manage complex and competing priorities through time management and organizational skills
Professional demeanor that reinforces brand and company standards

Type d'emploi : Permanent

Langue:

Anglais (Souhaité)

Lieu du poste : En présentiel

Quick apply

Refine Your Search

customer service manager jobs in quebec city, qc

Co-Gérante / Co-Manager

Chef d'équipe Service à la Clientèle / Customer Service Team Leader

Sales and Operations Management Trainee

Gestionnaire des opérations de site - Operations Manager

Superviseur Technique - Technical Supervisor

Customer Service Manager/Directeur

Customer Success Manager

Front Office Assistant Manager

Customer Success Manager (North America)

Directeur.trice des ventes/Sales Manager

Assistant Manager - BOSS Store, Laval

Service Manager - Quebec

Key Account Manager, Oncology

Directeur·trice des ventes / Sales Manager

Account Manager, Electronic Security

Chargé.e de compte - Account Manager

Assistant Manager, Guest Experience | Place Ste-Foy

Content Sales Manager, French Language (9 month contract)

Facility Manager III

Gestionnaire, Marketing / Marketing Manager, Laurier Québec and Place Ste-Foy

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