Remote Bilingual (en/fr) partner support representative Jobs – 191 Openings This Week

Bilingual Customer Solutions Representative
World's Finest Chocolate —Remote
- $55,000 a year
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Executive Director
Canadian Federation of Medical Students —Ottawa, ON
- $80,000.00–$84,999.99 a year
- Full-time
- Bilingual
- Doctoral degree
- PMP
- Work from home
- Flexible schedule
Quick apply
8d
Field Sales Representative - Quebec City - Bilingual
ALLDATA —Quebec City, QC
- From $125,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
- Paid time off
Quick apply
6d
Bilingual Reservations and Customer Service Representative (Hotel and Travel)
Jonview —Etobicoke, ON
- $43,500 a year
- Weekends as needed
- Hybrid work
- Bilingual
- Microsoft Word
- Hospitality
- Disability insurance
- Dental care
Quick apply
Customer Service Representative
Sunstar Canada, Inc. —Guelph, ON
- From $65,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- ERP systems
- Dental care
- Paid time off
Quick apply
9d
Remote Call Center Customer Service Representative
The Sydney Call Centre —New Brunswick
- Weekends as needed
- Remote
- Bilingual
- Spanish
- Customer service
- Designated paid holidays
- Life insurance
Nurse Case Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Contract
- Remote
- Bilingual
- Nursing
- Microsoft Excel
12d
Bilingual Spanish Call Center Representative
MCI Careers —Prince Edward Island
- Part-time
- Remote
- Bilingual
- Spanish
- Customer service
- Designated paid holidays
- Life insurance
Nurse Case Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Full-time
- Remote
- Bilingual
- Nursing
- Microsoft Excel
4d
Bilingual German Call Center Representative
MCI Careers —Prince Edward Island
- Part-time
- Remote
- Bilingual
- Customer service
- English
- Designated paid holidays
- Life insurance
Customer Service Manager
Venor —New Brunswick
- $65,000–$75,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- English
Quick apply
11d
Remote Call Center Customer Service Representative
The Sydney Call Centre —Saskatchewan
- Weekends as needed
- Remote
- Bilingual
- Spanish
- Customer service
- Designated paid holidays
- Life insurance
Nurse Case Manager
Bayshore HealthCare —Mississauga, ON
- $67,200–$84,000 a year
- Full-time
- Remote
- Bilingual
- Nursing
- Microsoft Excel
5d
Service Center Representative
Foresters Financial Services, Inc. —Remote
- $42,000–$57,000 a year
- Overtime
- Remote
- Bilingual
- CRM software
- Spanish
- Designated paid holidays
- Work from home
Bilingual Customer Service Representative
Medavie —Montréal, QC
- $23.32 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- English
- Dental care
Bilingual Spanish Service Center Representative
Foresters Financial Services, Inc. —Remote
- $42,000–$57,000 a year
- Overtime
- Remote
- Bilingual
- CRM software
- Spanish
- Designated paid holidays
- Work from home
Business Development Representative (Remote) - Bilingual
The Sales Factory —Remote
- $40,000–$60,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- No experience needed
- Paid time off
- Flexible schedule
Quick apply
Bilingual Relationship Consultant
Manulife —Remote
- $59,100–$98,500 a year
- Full-time
- Remote
- Bilingual
- English
- Travel
- Disability insurance
- Dental care
10h
Bilingual Disability Case Manager
Telus Health —Montréal, QC
- $58,100–$90,000 a year
- Full-time
- Bilingual
- Customer service
- Writing skills
- Dental care
- Flexible schedule
Remote Bilingual (EN/FR) Mortgage Underwriter
Canada Guaranty —Montréal, QC
- $75,000–$85,000 a year
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Dental care

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Bilingual Customer Solutions Representative

World's Finest Chocolate -
Remote

Apply Now

Job details

Full-time
$55,000 a year

Qualifications

Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Sales
Customer service
English
Microsoft Office
Bachelor's
SharePoint
Business
Account management

Full job description

POSITION OVERVIEW

We’re seeking a seasoned Customer Solutions Representative who excels at solving complex customer challenges and driving meaningful business outcomes. This is a strategic, high-impact role, not entry-level. You will step in with authority, take ownership of customer issues, and deliver results. Must be bi-lingual, in French and English.

In this role, you will manage the end-to-end customer lifecycle, from pre-sales support and order management to billing, collections, and issue resolution. Apply problem-solving skills via phone, Live Chat and email to provide target solutions, and collaborate cross-functionally to implement seamless solutions. Exceptional communication, relationship management, and problem-solving skills are essential, as you will represent our products and services while ensuring a superior customer experience.

We’re looking for a collaborative, proactive, confident professional who can drive customer satisfaction and operational excellence across the organization.

KEY RESPONSIBILITIES

This is not a traditional customer service role. The position focuses on analyzing and resolving complex issues using judgment within established guidelines and collaborating across teams to deliver effective solutions. Although not a call-center environment, this role requires the ability to manage customer inquiries at a fast pace, using thoughtful, unscripted responses that balance high productivity with quality outcomes.
Serve as a trusted point of contact for internal and external stakeholders, delivering precise, professional, and timely communication.
Partner strategically with Sales team, Logistics, Third Party Warehouses, and Accounting to resolve complex customer and operational inquiries, ensuring smooth processes across teams.
Lead resolution of high-impact customer requests across all channels (phone, Live Chat & email), including order processing, inventory management, product recommendations, and lead-time challenges.
Proactively communicate critical updates, delays, or changes to drive customer satisfaction.
Manage assigned aspects of the order lifecycle, from order entry and tracking to confirmations, and coordination with Logistics for on-time delivery.
Manage exceptions and escalations, including returns, credit adjustments, ensuring issues are resolved efficiently and accurately.
Maintain deep subject-matter expertise in products, sales teams, promotional programs, and internal systems to provide authoritative guidance and support business decisions.
Identify ways to improve processes, collaborate with leadership, and help drive smooth operations that create outstanding experiences for our customers.
Maintain accurate and detailed records of customer interactions, solutions, and follow-ups in tracking systems.
Responsibilities may evolve to support the needs of the business
Scheduled Regular hours of work are 40 hours per week. Monday through Friday

QUALIFICATIONS

Minimum 2-4 years of experience in customer service, account management, order processing, collections, or related roles.
Bilingual - must speak, read and write English and French fluently
Experience learning and applying complex products, systems, or processes to resolve customer issues and deliver solutions.
Strong communication skills, with the ability to explain complex information clearly and concisely.
Exceptional relationship-building skills and a focus on driving positive outcomes across both customer interactions and internal team collaboration.
Bachelor’s degree in business or related field.

PERFERRED SKILLS

Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint).
Experience with LiveChat.
Comfortable navigating multiple applications and screens to research, track, and resolve customer issues efficiently.
Strong ability to leverage technology to enhance the customer experience and streamline internal processes.

COMPENSATION

Annual Salary: $55,000
Annual Bonus: 5% of base salary, based on individual and company performance
Extended Health Care (prescription drugs, paramedical services, medical equipment, & vision care)
Dental coverage (preventative, diagnostic, & restorative services)
Short-term and long-term disability coverage
Employee Assistance Program (EAP) and access to virtual healthcare services
Registered Pension Plan (RPP) with a 1% employer contribution after eligibility
Life Insurance and AD&D
Tuition Reimbursement
Three weeks paid vacation

REPORTING RELATIONSHIP

Reports to: Customer Solutions Manager

LOCATION

This is a hybrid role.

EQUAL OPPORTUNITY EMPLOYER

World’s Finest Chocolate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are dedicated to providing an environment of respect and inclusivity for all employees.

Apply Now

Refine Your Search

bilingual (en/fr) partner support representative jobs in remote

Bilingual Customer Solutions Representative

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