Remote It specialist Jobs – 277 Openings This Week

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Jr. IT Support Specialist
Watson Gloves —Burnaby, BC
- $53,000–$63,000 a year
- Full-time
- Maintenance
- Windows
- Computer networking
- Paid time off
12d
IT Systems Administrator (Remote First)
Zensurance —Toronto, ON
- $75,000–$90,000 a year
- Full-time
- Remote
- Google Suite
- Salesforce
- Maintenance
- Dental care
Quick apply
Customer Support Specialist I
eSCRIBE —Toronto, ON
- 8 hour shift
- Remote
- Writing skills
- Analysis skills
- AI
- Disability insurance
- Dental care
1d
IT Support Administrator I
Affirm —Toronto, ON
- $63,000–$83,000 a year
- Remote
- Google Suite
- Windows
- Scripting
- Employee stock purchase plan
- Dental care
10d
IT Support Technician
KPC IT Services —Remote
- $150–$180 a day
- Contract
- Remote
- Maintenance
- Windows
- Microsoft Office
- Flexible schedule
Quick apply
IT Smart Hands Technician – Technical Support
WLS Professional Services —Remote
- Remote
- Heavy lifting
- Maintenance
- English
Helpdesk Technician
Mortgage Automator —Toronto, ON
- $62,000–$70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Inventory management
- Paid time off
- Work from home
Quick apply
Senior IT Operations Specialist
ProServeIT —Remote
- $70,000–$100,000 a year
- Full-time
- Remote
- Computer Science
- Customer service
- Maintenance
Quick apply
13d
Customer Support Representative
Lone Wolf Technologies —Toronto, ON
- $55,000–$60,000 a year
- Full-time
- Remote
- Salesforce
- Microsoft Office
- Accounting
Quick apply
Tier 1 Technical Support Analyst
AssistIQ —Montréal, QC
- Weekends as needed
- Remote
- Communication skills
- Time management
- Flexible schedule
Quick apply
3h
Customer Support Specialist I
OnBoard —Toronto, ON
- 8 hour shift
- Remote
- Writing skills
- Analysis skills
- AI
- Disability insurance
- Dental care
6d
Customer Technical Support Specialist
EXA Software, Inc. (subsidiary of EXA Capital, Inc.) —Toronto, ON
- Full-time
- Remote
- Microsoft Access
- Writing skills
- Microsoft Office
9d
Bilingual Automotive Fixed Ops Software Trainer
PBS Systems —Calgary, AB
- Full-time
- Microsoft Outlook
- Public speaking
- English
- Dental care
- Paid time off
Dental Software Technical Support
ClearDent —Burnaby, BC
- $42,500–$49,500 a year
- Full-time
- Salesforce
- English
- Windows
- Profit sharing
- Wellness program
Quick apply
5d
Live Operations Associate (Video Game - Arabic Speaking)
Smilegate West —Toronto, ON
- $18 an hour
- Full-time
- English
- Research
- Microsoft Office
- Dental care
- Paid time off
Quick apply
23h
Bilingual Customer Traveling Trainer
Reynolds and Reynolds —Quebec City, QC
- From $55,000 a year
- Full-time
- Travel
- Organizational skills
- In-person
- Disability insurance
- Dental care
Quick apply
9d
DTO - Bilingual Trainer Sales
PBS Systems —Montréal, QC
- $4,800 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Soutien technique – Service client bilingue / Tech Support – Bilingual Customer Service (Remote)
Alorica —Hamilton, ON
- Up to $19.35 an hour
- Full-time
- Remote
- Microsoft Word
- English
- High school diploma or GED
- Store discount
- Paid time off
Quick apply
3d
Bilingual Technical Support Associate
Tech Mahindra —Quebec City, QC
- $21 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- Analysis skills
- Dental care
- Paid time off
Quick apply
2d

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Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

Facilitation
Statistics
Desktop support
ITIL Certification
Defect resolution root cause analysis
Computer Science
Operations management
Incident management
PMP
Supplier management experience
Coaching
Engineering
Workplace safety policies
Microsoft Exchange
Windows
Microsoft Office
Change management
Bachelor's
Continuous improvement
Computer hardware
Client services
Customer service orientation
Vendor relationship management
ServiceNow
Customer support
Team motivation
Communication skills
Client interaction
Teaching
Active Directory
Time management
Failure analysis
Mobile devices
Team building
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

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