Richmond Hill, On Solution architect ccaas Jobs – 14 Openings This Week

Senior Manager Solution Architect
Connex Telecommunications Inc. —Richmond Hill, ON
- Microsoft Excel
- In-person
- AI
Quick apply
Solution Architect - CCaaS
Accenture —Toronto, ON
- $99,450–$209,900 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
Sr. Director, Engineering Manager- Digital Agents & Integrations
McKesson —Mississauga, ON
- $151,200–$201,600 a year
- DevOps
- No university degree
- APIs
- Wellness program
- Employee stock purchase plan
Program Manager, Delivery - CCaaS
TELUS Digital —Toronto, ON
- $118,400–$148,000 a year
- Full-time
- Hybrid work
- PMP
- Travel
- Software development
Solution Consultant - CCaaS, NICE CXone & Cognigy
Connex Telecommunications Inc. —Richmond Hill, ON
- Full-time
- Azure
- Oracle
- High school diploma or GED
Quick apply
Sr. Director, Engineering Manager- Agent & Supervisor
McKesson —Mississauga, ON
- $151,200–$201,600 a year
- DevOps
- Supervising experience
- No university degree
- Wellness program
- Employee stock purchase plan
Senior Proposal Writer
CallTower, Inc. —Toronto, ON
- $87,000–$103,000 a year
- Remote
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Quick apply
CCaaS Tech Lead
Accenture —Toronto, ON
- $108,800–$220,400 a year
- Full-time
- Hybrid work
- AWS
- Bachelor's
- APIs
11d
CCaaS Tech Consultant
Accenture —Toronto, ON
- $36.25–$60.29 an hour
- Full-time
- Hybrid work
- DevOps
- Engineering
- AWS
11d
Business Analyst
Connex Telecommunications Inc. —Richmond Hill, ON
- Remote
- Microsoft Excel
- Azure
- DevOps
Quick apply
14d
Functional Lead - CCaaS
Accenture —Toronto, ON
- $108,800–$220,400 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
9d
Architecte de solutions – Song - Service
Accenture —Toronto, ON
- $108,800–$220,400 a year
- Full-time
- Oracle
- DevOps
- English
CCaaS Functional Consultant
Accenture —Toronto, ON
- $69,450–$119,450 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- High school diploma or GED
23h
Director, Contact Centre Technical Delivery
CIBC —Toronto, ON
- Full-time
- Analysis skills
- In-person

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Senior Manager Solution Architect
Connex Telecommunications Inc. —Richmond Hill, ON
Acting as the central architecture lead, they will translate customer experience objectives into technical designs, facilitate solution design workshops, and…
Quick apply
Solution Consultant - CCaaS, NICE CXone & Cognigy
Connex Telecommunications Inc. —Richmond Hill, ON
You own discrete solution workstreams end to end discovery, design, build oversight, and go-live, while collaborating closely with senior architects and…
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solution architect ccaas jobs near richmond hill, on

Senior Manager Solution Architect

Connex Telecommunications Inc. -
Richmond Hill, ON

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Job details

Qualifications

Knowledge management
Telephony
Microsoft Excel
Avaya
Enterprise software
Solution architecture
AI
Communication skills
Analytics

Full job description

Role Summary
A major Canadian financial services organization is seeking a Senior Manager–level Solution Architect to lead the design of end to end Amazon Connect and agentic AI solution architectures. This architect will align business needs with secure, scalable, cloud native technologies and define integration patterns across contact center platforms, CRM, IVR, telephony, knowledge systems, analytics and enterprise applications. Acting as the central architecture lead, they will translate customer experience objectives into technical designs, facilitate solution design workshops, and partner with delivery, technical and client stakeholders to ensure successful implementation and value realization. Approximately 40 % of the work will be on site (in person) with the remainder remote/onshore.
Key Responsibilities

Design and deliver end to end Amazon Connect CCaaS and agentic AI solution architectures.
Define integration patterns across contact center platforms, CRM, IVR, telephony, knowledge systems, analytics and enterprise applications.
Translate business and customer experience objectives into scalable, secure technical architecture.
Lead solution design workshops and architecture definition sessions with business, technical and delivery stakeholders.
Assess current state contact center platforms, workflows and data flows and identify integration gaps.
Create future state architectures, solution blueprints and implementation roadmaps.
Ensure designs adhere to security, scalability, compliance and cloud native best practices.
Provide architectural guidance to functional, technical and delivery teams, ensuring alignment between business strategy and technology.
Work closely with client stakeholders to enable value realization from Amazon Connect and agentic AI solutions.

Must Have Requirements

Extensive experience designing end to end solution architectures for Amazon Connect and agentic AI workflows.
Demonstrated expertise defining integration patterns across contact center platforms, CRM, IVR, telephony and related enterprise systems.
Strong background in cloud and systems integration with understanding of security, scalability and compliance.
Deep knowledge of Amazon Connect and its integration with enterprise systems; experience with other CCaaS platforms (Genesys Cloud, NICE CXone, Five9, Cisco, Avaya) remains valuable.
Understanding of AI enabled or agentic workflows, virtual agents, automation and conversational AI.
Ability to translate business and customer experience objectives into technical designs and to lead solution design workshops.
Strong stakeholder management and executive level communication skills, with the ability to bridge business needs with technical architecture.
Experience working with consulting or systems integration teams.
Onshore availability with flexibility for approximately 40 % in person collaboration.

Nice to Have Experience

Experience delivering AI enabled contact center modernization programs or agentic AI solutions beyond Amazon Connect.
Familiarity with CRM and knowledge management integration, analytics platforms and security best practices.
Certifications in cloud architecture or contact center technologies.
Experience working within regulated industries such as banking or insurance.
Knowledge of emerging AI technologies and their application in customer service environments.

Ideal Candidate Profile
A senior solution architect with deep Amazon Connect expertise and broad understanding of contact center domains and AI enabled workflows. They excel at designing complex, scalable architectures, leading cross functional workshops and translating high level business objectives into actionable technical blueprints. They have strong stakeholder engagement and executive communication skills and can bridge business and technical teams to drive value realization. They should be willing to work onshore and spend approximately 40 % of their time onsite with client stakeholders.
Engagement Details

Employee level: Senior Manager.
Primary platform: Amazon Connect.
Work location: Onshore, with approximately 40 % in person work (remainder remote).
Client: Major Canadian financial services organization

Quick apply

Refine Your Search

solution architect ccaas jobs in richmond hill, on

Senior Manager Solution Architect

Solution Architect - CCaaS

Sr. Director, Engineering Manager- Digital Agents & Integrations

Program Manager, Delivery - CCaaS

Solution Consultant - CCaaS, NICE CXone & Cognigy

Sr. Director, Engineering Manager- Agent & Supervisor

Senior Proposal Writer

CCaaS Tech Lead

CCaaS Tech Consultant

Business Analyst

Functional Lead - CCaaS

Architecte de solutions – Song - Service

CCaaS Functional Consultant

Director, Contact Centre Technical Delivery

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