Saint John, Nb Software Jobs – 86 Openings This Week

Bilingual Tier 1 Technical Support Representative (NB)
Connex Telecommunications Inc. —New Brunswick
- $19.50 an hour
- Weekends as needed
- Google Suite
- English
- Windows
Quick apply
Business Systems Analyst - Retail Technology Support
Irving Oil —Saint John, NB
- $66,267–$87,804 a year
- Full-time
- Salesforce
- Writing skills
- Maintenance
Quick apply
3d
Associate Data Engineer
Cooke Aquaculture Inc. —Saint John, NB
- Full-time
- Computer Science
- Engineering
- SQL
- Designated paid holidays
- Disability insurance
IT Technician
New Brunswick Museum / Musee du Nouveau-Brunswick —Saint John, NB
- $46,982–$50,544 a year
- Weekends as needed
- English
- Microsoft Office
- Bachelor's
- Disability insurance
- Dental care
Quick apply
9d
Senior IT Infrastructure Specialist
Irving Oil —Saint John, NB
- $78,048–$105,365 a year
- Full-time
- Azure
- Computer Science
- Writing skills
Quick apply
Bilingual IT Helpdesk Agent Tier 1
Lifemark Health Group —Saint John, NB
- $45,000 a year
- Temporary
- Remote
- Salesforce
- English
- Windows
Quick apply
8d
Business Analyst - Saint John
Mariner Innovations —Saint John, NB
- Full-time
- Computer Science
- In-person
- Business
- Disability insurance
- Dental care
Solution Architect, Network
JDI IT —Saint John, NB
- Full-time
- Azure
- Computer Science
- DevOps
Senior Manager, IT Infrastructure - Technology Services
Irving Oil —Saint John, NB
- $114,943–$183,909 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's
Quick apply
2d
Engineering Student Opportunities (Fall 2026)
Strescon Limited —Saint John, NB
- Full-time
- Engineering
- Microsoft Office
- Bachelor's
Administrative Temp Opportunities
University of New Brunswick —Saint John, NB
- Part-time
- Word processing
- Microsoft Office
- Administrative experience
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Saint John, NB
- Windows
- In-person
- Communication skills
3d
Application Specialist, Payroll
JDI IT —Saint John, NB
- $61,000–$85,000 a year
- Full-time
- Computer science
- Computer Science
- Finance
Solution Architect
JDI IT —Saint John, NB
- Full-time
- Computer Science
- Engineering
- System design
Product Owner
Kent Building Supplies —Saint John, NB
- Full-time
- No university degree
- Agile
- Time management
Opportunities for Surveyors
CFM —Saint John, NB
- Full-time
- AutoCAD
- Mentoring
- Organizational skills
Business Support Administrator - NDT Branch
CFM —Saint John, NB
- Full-time
- Microsoft Outlook
- Inventory control
- Administrative experience
11d
Data Solutions Manager
Bay Ferries Limited —Saint John, NB
- $82,000–$92,000 a year
- Full-time
- Writing skills
- Travel
- Organizational skills
Quick apply
R&D Engineer - SHIFT
Mariner Innovations —Saint John, NB
- Full-time
- Engineering
- Master's degree
- Math
- Disability insurance
- Dental care
Finance Data Analyst Student - Winter 2027
Irving Business Services —Saint John, NB
- Full-time
- Computer Science
- SQL
- Analysis skills
3d

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Bilingual Tier 1 Technical Support Representative (NB)

Connex Telecommunications Inc. -
New Brunswick

Quick apply

Job details

Full-time
$19.50 an hour

Qualifications

Live chat
French
Google Suite
Call center experience
Client inquiry handling
English
Windows
Zendesk
Client services
Customer service orientation
MacOS
Cloud computing
Root cause analysis
SaaS
Communication skills
Client interaction
Help desk
Mobile devices

Full job description

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Tier 1 Technical Support Representative, you will assist customers with technical support needs in both English and French. Strong communication in both languages is required, as you will support customers through phone, chat, and ticket interactions.
In this role, you will help residential and business customers troubleshoot common technical issues involving home smart devices, mobile devices, printers and other peripherals, email access, account settings, connectivity concerns, and general software or hardware-related problems. On the business support side, you may also assist with software licensing questions, license adjustments, account access, order-related inquiries, and basic support for cloud-based services.
Day-to-day, you will investigate technical concerns, ask effective questions, identify the cause of the issue, provide practical solutions, and document each interaction accurately. This role requires patience, professionalism, strong problem-solving skills, and the ability to explain technical information in a simple and customer-friendly way while delivering excellent service in both English and French.

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50/hr

Main Duties and Responsibilities:

Monitor tickets for new customer requests, chats, tickets, and respond to customer inquiries within established service level timeframes in both English and French using Zendesk platform.
Assist residential customers with common technical issues related to smart home devices, mobile devices, printers, email access, account settings, and general connectivity concerns.
Diagnose customer concerns by asking clear questions, reviewing symptoms, confirming recent changes, and identifying the most likely cause of the issue.
Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
Assist business customers through tickets and phone calls with account-related questions, email concerns, service inquiries, basic SaaS support, and general troubleshooting requests.
Assist with basic Microsoft 365, Google Workspace, and similar cloud-service inquiries, including account access, email setup, password issues, and general user guidance.
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
Escalate complex technical issues, advanced account concerns, or vendor-related issues to the appropriate support teams when required.
Document all customer interactions, troubleshooting steps, outcomes, and next actions accurately in line with service delivery standards.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, calls, and follow-ups efficiently while maintaining quality, accuracy, and a positive customer experience.

The Ideal Candidate Will Have:

Call Center experience
Fluency in both English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

Quick apply

Refine Your Search

software jobs in saint john, nb

Bilingual Tier 1 Technical Support Representative (NB)

Business Systems Analyst - Retail Technology Support

Associate Data Engineer

IT Technician

Senior IT Infrastructure Specialist

Bilingual IT Helpdesk Agent Tier 1

Business Analyst - Saint John

Solution Architect, Network

Senior Manager, IT Infrastructure - Technology Services

Engineering Student Opportunities (Fall 2026)

Administrative Temp Opportunities

Desktop Support Engineer (Dispatch /Part-Time)

Application Specialist, Payroll

Solution Architect

Product Owner

Opportunities for Surveyors

Business Support Administrator - NDT Branch

Data Solutions Manager

R&D Engineer - SHIFT

Finance Data Analyst Student - Winter 2027

I want to receive the latest job alerts for software in saint john, nb

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