La sélection à ce poste demande une entrevue.
Assurer le ramassage et la livraison courtois et efficace des colis sur une route assignée; vérifier que tous les envois sont conformes aux modalités de service de Federal Express Canada; fournir des fonctions de service à la clientèle connexes.
This is an interview position.
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.
COMPÉTENCES REQUISES
Postsecondaire :
- Diplôme d’études secondaires ou scolarité équivalente.
Accréditation/certification professionnelle :
- Doit avoir un permis de conduire valide de classe G/classe 5.
Expérience
Nombre minimum d’années requis pour accéder à ce poste
- Aucune
- Un (1) an d’expérience dans le domaine du service à la clientèle
Temps requis pour apprendre ou s’adapter à l’emploi
Autres exigences particulières en matière d’expérience obligatoire
- Dans la province de Québec, il faut être bilingue (français et anglais).
Exigences techniques
Solide connaissance des éléments suivants :
Atteindre la note de passage à l’évaluation des conducteurs avant l’embauche.
Capacité de réussir toutes les formations de base et de recyclage.
Capacité de soulever 70 lb
Une certaine connaissance des activités de Federal Express Canada est souhaitable.
Relations humaines
Bien maîtriser les relations humaines et la communication.
Bonne maîtrise de la gestion du temps et de l’organisation
Excellentes habiletés pour le service à la clientèle
Capacité de mener plusieurs tâches de front, de surmonter le stress et de travailler sous haute pression.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent
Must possess a valid driver’s license and have a good driving record
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
One (1) year customer oriented business experience preferred
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Good interpersonal and communication skills
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Willingness to be flexible and work different schedules and holidays based on business needs
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent
Must possess a valid driver’s license and have a good driving record
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
One (1) year customer oriented business experience preferred
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Good interpersonal and communication skills
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Willingness to be flexible and work different schedules and holidays based on business needs
Preferred Qualifications: Doit Parler Français et Anglais / Must be fluent in French and in English Permis Probatoire n'est pas accepté
Pay Transparency:
Pay:
Additional Details: Temps Partiel Mardi au Samedi / Part time Tuesday to Saturday / 22.60$/h
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
