St. Albert, Ab Desktop support technician Jobs – 14 Openings This Week

Intermediate Client Support Technician
PC Corp Inc. —Edmonton, AB
- $60,000–$64,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Windows
- Wellness program
- Commuter benefits
Quick apply
IT Support Technician
Quadra Group —Edmonton, AB
- $52,300–$78,515 a year
- Full-time
- Computer Science
- Maintenance
- English
- Dental care
- Paid time off
Quick apply
IT Support Technician
Quadra Group —Edmonton, AB
- $52,300–$78,515 a year
- Full-time
- Computer Science
- Maintenance
- English
- Dental care
- Paid time off
Quick apply
IT Technician
Recruitment Partners —Edmonton, AB
- $75,000–$80,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- ERP systems
- Maintenance
Quick apply
IT Help Desk Technician (Edmonton, AB | On-Site)
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) —Edmonton, AB
- Full-time
- Computer Science
- Research
- Continuous improvement
Quick apply
9d
Digital Services Field Support Technician
Bird Construction —Edmonton, AB
- Full-time
- Computer Science
- Inventory management
- Windows
2d
Service Desk Technician (Tier 2)
Northern Computer —Edmonton, AB
- $50,000–$70,000 a year
- Full-time
- Windows
- Continuous improvement
- Scripting
- Disability insurance
- Dental care
3d
IT Onsite Technician
Hemmersbach GmbH & Co. KG —Edmonton, AB
- $20–$24 an hour
- Full-time
- Maintenance
- Windows
- Travel
- Disability insurance
- Dental care
Service Desk Technician
Primoris Management LP (Canada) —Acheson, AB
- Full-time
Quick apply
Golf Simulator Tech Support Specialist (Entry-Level / Early-Career)
Par2Pro —Edmonton, AB
- $20–$25 an hour
- Full-time
- English
- Windows
- Databases
- Dental care
- Vision care
Quick apply
8d
Compliance & Internal Ops - Operations Technician
F12.net —Edmonton, AB
- Full-time
- Microsoft Outlook
- Windows
- SharePoint
- Disability insurance
- Dental care
Quick apply
4d
Field Service Consultant Edmonton
ESW IT Business Advisors —Edmonton, AB
- $33–$35 an hour
- Full-time
- Engineering
- Maintenance
- English
Quick apply
IT Technician-Relocate to Port Hardy, B.C.
K'awat'si Consulting and Management Services —Canada
- $55,000–$65,000 a year
- Full-time
- Maintenance
- English
- Windows
- Wellness program
Quick apply
5d

Other jobs to consider

Find your next job by exploring related positions.

IT Administrator
Confidential —Acheson, AB
Knowledge of APIs development and integration techniques to connect diverse software components effectively. Develop, test, and implement software solutions.
$55,000–$60,000 a year
Quick apply
Intermediate Client Support Technician
PC Corp Inc. —Edmonton, AB
A clean and valid class 5 driver’s license. Develop and maintain the technical skills, knowledge and certifications required to effectively deliver the…
$60,000–$64,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Laboratory Technician
Ontario Tech University —Oshawa, ON
Gather requirements from program directors, faculty, and staff to determine teaching and research technology needs; research solutions and obtain vendor quotes…
$90,525 a year
10d
IT Hardware Support Technician (L1)
Venture Computers of Canada Inc. —Markham, ON
Valid Driver’s license is required. Learning and development- chance to wear multiple hats and develop your technical skills working with clients from various…
Quick apply
22h

Show more jobs in cities nearby

I want to receive the latest job alerts for desktop support technician in st. albert, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near st. albert, ab

Helpdesk Technician jobs in Edmonton, AB

Support Technician jobs in Edmonton, AB

Service Consultant jobs in Edmonton, AB

Field Service Technician jobs in Edmonton, AB

IT Support jobs in Edmonton, AB

Technical Support Specialist jobs in Edmonton, AB

IT Technician jobs in Edmonton, AB

Ecg Technician jobs in Ontario

Helpdesk Technician jobs in St. John's, NL

Helpdesk Technician jobs in Greater Sudbury, ON

Helpdesk Technician jobs in Mississauga, ON

Fire Alarm Technician jobs in British Columbia

Planning Technician, Planning Assistant jobs in British Columbia

Pharmacy Assistant, Pharmacy Technician jobs in Montréal, QC

Support Technician jobs in Aldergrove, BC

Support Technician jobs in Kamloops, BC

It Support jobs in Alberta

Nail Technician jobs in Edmonton, AB

Personal Support Worker jobs in Nova Scotia

Support Technician jobs in Summerland, BC

Intermediate Client Support Technician

PC Corp Inc.
Edmonton, AB

Quick apply

Job details

Permanent | Full-time
$60,000–$64,000 a year

Qualifications

Microsoft Windows Server
Desktop support
Class 5 Licence
Customer service
LAN
English
Microsoft Exchange
Windows
Technical support
Network infrastructure
Firewall
DHCP
Computer hardware
Client services
Virtualization
IT support
Customer service orientation
DNS
Customer support
Standard operating procedures (SOPs)
Communication skills
Client interaction
Team coordination
Help desk
Information Technology

Full job description

Job Overview

PC Corp has been helping businesses grow and thrive by “making I.T. easy” since 1982.

Our staff are the source of PC Corp’s success! We believe in the magic of collaboration and foster an environment where employees have a say in decisions. This boosts our collective impact and, ultimately, drives our business. We have created a culture that thrives with peer bonding. The day-to-day interaction with your team makes it fun to come to work as you’re surrounded by talented people who will help you and challenge you to level up every day.

We are offering a full-time, permanent opportunity in the position of Intermediate Client Support Technician who works across a broad range of technologies and liaises across multiple areas of the client businesses.

Internal Classification: Technical Consultant - Client Support I

This is a hybrid position and candidates must be based in Edmonton, AB to be considered.

Technical Skills:

1. Develop and maintain the technical skills, knowledge and certifications required to effectively deliver the performance of a first-class Technical Consultant.

2. Participate in training provided by the organization as part of your development plan.

3. Tickets and Troubleshooting.

Accept tickets and maintain ownership of those tickets to resolution or escalation.
Analyze ticket issues across servers, storage, workstations/laptops, backup, LAN/WAN systems, routers, switches, firewalls, and operating systems, using a variety of approved remote management tools.
Prioritize (triage) and resolve issues based on operational impact.
Troubleshoot remotely where it is most effective and schedule to address at client site if required. Coordinate as needed with ServiceDesk, third-party vendors, customer contacts, or other PC Corp IT teams.
Assign/escalate the problem, where needed, by following standard operating procedures.

4. Tracking:

While troubleshooting, carefully track and document all issues and resolutions in relative detail, increasing the knowledge base of each our platform as well as the record of the health of the client systems.

5. Reporting:

Maintain ongoing communication both within the team and externally; to keep all stakeholders aware of relevant, known issues and the steps being taken during the time the tickets are assigned to you.

6. Client Support Services:

Convey information in a positive, professional, effective and clear manner in individual and group settings and situations.
Deliver the best possible level of customer service to both internal and external clients.
Support other technical teams as required.
Participate in on-call rotation and after-hours support responsibilities.
Participate in varied shift schedules which may include evening hours.
Other duties as assigned.

Human Skills:

1. Ability to deliver to the role independently always ensuring that you take the PC Corp approach.

We enjoy it when you seek guidance and then enjoy seeing you run with it.
Being keen to deliver best practices is a great beginning.

2. Ability to provide great a customer service experience.

This occurs most easily when you enjoy working with people.

3. Desire to continuously learn and improve through both work experience and training - both at work and in your personal time.

Ongoing certifications are a must in our industry. It is our lifestyle.
Continual curiosity and engagement are needed to stay on top of new tech.
Staying on the cutting edge of some technologies, e.g., Microsoft 365 stack, is part of an immersive lifestyle.

4. Great communication skills both written and verbal English. Making I.T. Easy, requires this.

Whether on the frontline or behind the scenes, there is lots of client and colleague communication.
The ability to articulate technical information in a manner that is easy to understand by non-technical clients will make everyone’s life a lot easier.

5. Analytical thinking/problem solving.

Having the ability to assess a situation and determine tactical steps forward with relative ease will put us all ahead that much faster.
Having the ability to prioritize and manage multiple tasks easily will allow you to succeed in your problem solving.

6. Personal confidence in an environment where we are expected to contribute to and collaborate with multiple in-house teams.

Engaging, sharing, and learning are key to our work.

Qualifications:

1. Minimum 4 years of technical support experience or professional training equivalent to Associate of Information Technology (2 years) plus 2 years experience.

2. Technical Expertise: Active Directory, Microsoft Exchange, Office 365, Skype for Business, Microsoft Teams, DNS, DHCP, File Servers, Group Policy, User Accounts, Windows Desktop and Server Operating Systems, Server Administration, Storage Technologies, Backup Technologies, Virtualization Technologies, Security Technologies, Network Infrastructure Monitoring, Hardware Troubleshooting, Helpdesk Expertise.

3. General Area of Practice: single user issues, workstation/laptop troubleshooting, printer issues, simple server issues, non-critical tickets, own specialization, on-site client support, projects.

4. Previous MSP experience is preferred.

Other key items necessary for the role:

A clean and valid class 5 driver’s license.
Participation in a weekly on-call rotation with after-hours support responsibilities.
Clear criminal record check.

Job Types: Full-time, Permanent

Pay: $60,000.00-$64,000.00 per year

Benefits:

Casual dress
Commuter benefits
Company events
Dental care
Paid time off
Vision care
Wellness program
Work from home

Flexible language requirement:

French not required

Application question(s):

How many years of experience do you have working for a Managed Service Provider (MSP)?
DEAL BREAKER: To move forward in the hiring process, we kindly ask that you complete the Predictive Index Profile Assessment linked below. This assessment is quick and straightforward that will only take 3-5 minutes of your time.

Assessment Link: https://assessment.predictiveindex.com/4rS/4286696a-55d0-4695-a3af-5d9c0c6c3b72?type=candidateba

Thank you for your time and effort. We look forward to reviewing your results!

Experience:

Technical support: 4 years (required)

Location:

Edmonton, AB T5K 1H6 (required)

Ability to Commute:

Edmonton, AB T5K 1H6 (required)

Work Location: Hybrid remote in Edmonton, AB T5K 1H6

Quick apply

Refine Your Search

desktop support technician jobs in st. albert, ab

Intermediate Client Support Technician

IT Support Technician

IT Support Technician

IT Technician

IT Help Desk Technician (Edmonton, AB | On-Site)

Digital Services Field Support Technician

Service Desk Technician (Tier 2)

IT Onsite Technician

Service Desk Technician

Golf Simulator Tech Support Specialist (Entry-Level / Early-Career)

Compliance & Internal Ops - Operations Technician

Field Service Consultant Edmonton

IT Technician-Relocate to Port Hardy, B.C.

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for desktop support technician in st. albert, ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected