St. Catharines, On Customer experience manager Jobs – 138 Openings This Week

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage
YOUNGS INSURANCE BROKERS INC. —Niagara Falls, ON
- $65,000–$80,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Dental care
- Paid time off
Quick apply
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Farm and Commercial Customer Service Professional
Duliban Insurance Brokers Ltd —Fonthill, ON
- $45,000–$55,000 a year
- Full-time
- Communication skills
- Dental care
- Vision care
Quick apply
Bottega Visibility Manager (Ontario OR Quebec)
Select Wines —Ontario
- $70,000–$80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Condominium Manager
Wilson, Blanchard Management Inc —St. Catharines, ON
- $50,000–$60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Marketing Manager
CWD —Niagara Falls, ON
- $110,000–$125,000 a year
- Full-time
- Marketing
- Microsoft Office
- Bachelor's
- Dental care
Quick apply
Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)
Bureau Veritas —Ontario
- Full-time
- Bilingual
- CRM software
- Sales
Human Resources Manager
CWD —Niagara Falls, ON
- $80,000–$100,000 a year
- Full-time
- Bachelor's
- Human resources
- Business
- Dental care
Quick apply
Bilingual Recruitment Coordinator (English/French) – High Volume Hiring
Weed Man Canada —Ontario
- $19.35 an hour
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply
1d
Content Coordinator
CWD —Niagara Falls, ON
- $60,000–$70,000 a year
- Full-time
- Marketing
- English
- Research
- Dental care
Quick apply
Business Development Manager
LandArt —Beamsville, ON
- $70,000 a year
- Full-time
- Sales
- English
- Business development
- Dental care
- Vision care
Quick apply
Marketing Intern
BAYVIEW FLOWERS Ltd —Jordan Station, ON
- From $20 an hour
- Contract
- Microsoft Excel
- Marketing
- Microsoft Office
Quick apply
1d
Live-In Assistant Superintendents
Q RESIDENTIAL —St. Catharines, ON
- From $40,000 a year
- Weekends as needed
- Customer service
- Maintenance
- Administrative experience
Quick apply
Part Time Hours with Full Time Pay - Promotional Representative
Local Farming -NF —Niagara Falls, ON
- From $20 an hour
- Part-time
- Sales
- Customer service
- Public speaking
- Mileage reimbursement
- Flexible schedule
Quick apply
Assistant Manager, Niagara St
PartSource —Welland, ON
- $38,200–$45,800 a year
- Weekends as needed
- Customer service
- Bachelor's
- Computer skills
- Store discount
- Disability insurance
Quick apply
5d
Department Manager, Convenience - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Store Manager - Northern Canada
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Department Manager, General Merchandise - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Department Manager, Meat - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Department Manager, Grocery - Northern Canada
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service

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customer experience manager jobs near st. catharines, on

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage

YOUNGS INSURANCE BROKERS INC. -
Niagara Falls, ON

Quick apply

Job details

Permanent | Full-time
$65,000–$80,000 a year

Qualifications

Sales
Customer service
RIBO License
Analysis skills
Supervising experience
Quality assurance
Presentation skills
Quality Control
Training & development
Leadership
Communication skills

Full job description

Company Overview

As one of the largest independent brokerages in Ontario, with a history of over 100 years of excellence in customer service, Youngs Insurance Brokers Inc. offers rewarding career opportunities. Our staff values the community in which we live, actively supporting many charitable organizations throughout Ontario. We provide insurance with integrity and are mindful of the trust our client's place in us. At Youngs we offer our employees:

Supportive and friendly team environment with access to our in-house claims, underwriting, commercial marketing, and brand teams
Brand recognition and access to our new business queue
A rewarding life insurance referral program
Company events including our annual golf tournament
Paid time off
Competitive prices for clients with access to 18 insurance markets
The ability to invest in yourself through creating your book of busines

Position Summary

We are seeking an experienced and motivated Training & Quality Control Manager to lead learning, compliance, and operational excellence within our growing Personal Insurance division. This role is ideal for a strong Personal Lines professional who is passionate about employee development, quality assurance, process improvement, and delivering exceptional client experiences across a high-performing brokerage environment.

The ideal candidate combines strong personal lines insurance expertise with leadership, coaching, auditing, and process improvement capabilities.

Key Responsibilities

Training & Development

· Design and deliver onboarding and ongoing training programs for Personal Lines staff, producers, service brokers, and support teams.

· Develop structured learning paths for new hires and existing employees.

· Facilitate training sessions on:

Personal auto and property insurance
Broker management systems
Carrier portals and underwriting guidelines
Sales and retention best practices
Client experience standards
Compliance and regulatory requirements

· Create training materials, SOPs, job aids, scripts, and process documentation.

· Identify skill gaps and implement targeted coaching and development plans.

· Coordinate licensing and continuing education requirements in Ontario.

Quality Control & Compliance

· Conduct regular quality assurance audits on:

Policy documentation
Client file accuracy and documentation
Coverage recommendations
E&O exposure
Call quality and service standards

· Ensure adherence to:

RIBO regulations
Brokerage policies and procedures
Carrier underwriting guidelines
Privacy and compliance standards

· Track and report quality trends, audit findings, and compliance metrics.

· Develop and maintain QA scorecards and performance benchmarks.

Leadership & Coaching

· Provide coaching and mentorship to Personal Lines team members and leaders.

· Partner with department managers to improve employee performance and operational consistency.

· Support leadership with performance improvement initiatives and workflow optimization.

· Foster a culture of accountability, continuous learning, and service excellence.

· Assist with employee evaluations and development planning.

Process Improvement & Operations

· Review workflows and identify opportunities for efficiency, automation, and standardization.

· Lead process improvement initiatives to enhance client experience and reduce errors.

· Collaborate with carriers and internal stakeholders on procedural updates and operational changes.

· Support implementation of new technologies, systems, and operational best practices.

· Maintain consistent standards across all Personal Lines operations.

Qualifications

· Minimum 5 years of Personal Lines insurance experience in Ontario.

· Previous experience in training, quality assurance, compliance, or leadership role within an insurance brokerage.

· Active RIBO license required.

· Strong understanding of:

Ontario auto insurance
Personal property insurance
Underwriting guidelines
Brokerage operations
E&O best practices

· Experience with broker management systems and insurer portals.

· Excellent communication, coaching, and presentation skills.

· Strong analytical, organizational, and problem-solving abilities.

· Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

· CAIB, CIP, or CRM designation considered an asset.

· Experience building training programs and QA frameworks.

· Knowledge of digital brokerage environments and operational optimization strategies.

· Leadership or supervisory experience within Personal Lines.

Core Competencies

· Leadership & coaching

· Training facilitation

· Quality assurance

· Regulatory compliance

· Operational excellence

· Communication & collaboration

· Client-focused mindset

Reporting Structure

Reports to: Vice President of Personal Lines

If you are passionate about building meaningful client relationships and thrive in a community-oriented environment, we invite you to bring your talents to Youngs Insurance Brokers Inc. — where your impact makes a difference.

Pay: $65,000.00-$80,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Experience:

Personal Lines: 5 years (preferred)

Licence/Certification:

RIBO License (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in st. catharines, on

Training & Quality Control Manager (RIBO Licensed) - Personal Insurance Brokerage

Experienced Retail Store Manager - Northern Ontario 16517309

Farm and Commercial Customer Service Professional

Bottega Visibility Manager (Ontario OR Quebec)

Condominium Manager

Marketing Manager

Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)

Human Resources Manager

Bilingual Recruitment Coordinator (English/French) – High Volume Hiring

Content Coordinator

Business Development Manager

Marketing Intern

Live-In Assistant Superintendents

Part Time Hours with Full Time Pay - Promotional Representative

Assistant Manager, Niagara St

Department Manager, Convenience - Northern Canada

Store Manager - Northern Canada

Department Manager, General Merchandise - Northern Canada

Department Manager, Meat - Northern Canada

Department Manager, Grocery - Northern Canada

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