Surrey, Bc Information technology manager Jobs – 21 Openings This Week

Lead, Service Desk
Taiga Building Products —Burnaby, BC
- $70,000–$80,000 a year
- Full-time
- Windows
- Supervising experience
- In-person
- Wellness program
- Dental care
Quick apply
4d
IT Supervisor
Happy Planet Foods —Burnaby, BC
- Full-time
- Writing skills
- Windows
- Supervising experience
Quick apply
IT Manager
Donald's Fine Foods —Langley, BC
- $100,000–$125,000 a year
- Full-time
- Maintenance
- Analysis skills
- Project management
- Disability insurance
- Dental care
Quick apply
IT Program Manager
GroupHEALTH Benefit Solutions —Surrey, BC
- $125,000–$135,000 a year
- Hybrid work
- PMP
- Master's degree
- Bachelor's
- Dental care
- Paid time off
Quick apply
Lead, Information System and Knowledge Management
Fraser Health —Surrey, BC
- $46.37–$66.66 an hour
- Full-time
- Computer Science
- Engineering
- Maintenance
Security and Compliance Lead
Emterra Group —Surrey, BC
- $125,000–$140,000 a year
- Full-time
- Hybrid work
- Communication skills
- Dental care
- Tuition reimbursement
Service Delivery Manager
Fortinet —Burnaby, BC
- $87,000–$107,000 a year
- Full-time
- PMP
- Engineering
- Bachelor's
- Disability insurance
- Dental care
Technical Account Manager
Fortinet —Burnaby, BC
- $104,000–$128,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's
- Disability insurance
- Dental care
IT Solutions Engineer (Technical Lead)
City of Surrey —Surrey, BC
- $59.84–$67.86 an hour
- Part-time
- System design
- Databases
- Team management
2d
STORE MANAGER - CALL IT SPRING - COQUITLAM CENTRE
Cis Coquitlam Centre —Port Coquitlam, BC
- $50,000–$55,000 a year
- Sales
- Customer service
- High school diploma or GED
- Paid time off
Technology Lead – Integration & Agentic AI (M&A Enablement)
Village Farms International —Delta, BC
- $90,000–$120,000 a year
- Full-time
- Azure
- ERP systems
- APIs
Quick apply
Specialist / Senior Specialist / Lead Specialist - Plant Maintenance Support (Refinery)
Parkland —Burnaby, BC
- $78,000–$130,000 a year
- Full-time
- Inventory management
- Microsoft Office
- Bachelor's
Quick apply
9d
Senior Applications Lead, SAP Supply Chain
City of Burnaby —Burnaby, BC
- $129,188–$151,961 a year
- Full-time
- Computer Science
- PMP
- Inventory management
12d
Manager ERP Sage X3
Bevertec —Canada
- Full-time
- Remote
- Management
- ERP systems
- Manufacturing
Quick apply
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- $60,000–$80,000 a year
- Full-time
- Remote
- Data analysis skills
- Analysis skills
- Human resources
- Dental care
- Paid time off
IT Manager - Relocate to Port Hardy
k'awat'si Economic Development Corporation ( KEDC) —Canada
- $66,000–$75,000 a year
- Weekends as needed
- Inventory control
- Computer Science
- Windows
- Wellness program
- Mileage reimbursement
Quick apply
3d

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information technology manager jobs near surrey, bc

Lead, Service Desk

Taiga Building Products -
Burnaby, BC

Quick apply

Job details

Permanent | Full-time
$70,000–$80,000 a year
4 days ago

Qualifications

Quality improvement planning
Technical project or programme management experience
ITIL Certification
Defect resolution root cause analysis
Operations management
Incident management
Supplier management experience
Team leadership
Coaching
Windows
Quality improvement leadership
Change management
Supervising experience
Stakeholder coordination
Decision making
IT project management
Customer service orientation
Customer support
Training & development
Root cause analysis
Cybersecurity
Project management experience
Team coordination
Active Directory
Negotiation
Stakeholder relationship building
Business process improvement
Help desk
Stakeholder management
Performance evaluation

Full job description

About the Opportunity

Taiga Building Products Burnaby is seeking an experienced Service Desk Supervisor to lead and mature our Service Desk as a high-performing, customer-focused business function. This role is ideal for a hands-on people leader who can develop staff, introduce structure and accountability, improve service management practices, and support the successful delivery of technology and operational initiatives.

The Role

As Service Desk Supervisor, you will provide leadership and operational direction for the end-user support function. You will help establish a professional, reliable, and business-aligned Service Desk by setting clear expectations, coaching team members, optimizing workflows, managing escalations, and using service data to drive measurable improvement.

You will also lead and coordinate service desk projects, process changes, user communications, training, and adoption activities from planning through stabilization.

Why Join Taiga?

We are an established international wholesale distributor of building products, with branches across Canada and the U.S. With over 50 years of reliable service, we are a publicly listed company on TSX, offering competitive compensation and a full benefits package.

What You’ll Do

People Leadership and Team Management

Lead, coach, and develop Service Desk staff while building a culture of accountability, collaboration, professionalism, and customer service excellence.
Set clear roles, responsibilities, performance expectations, work standards, and development plans for team members.
Manage daily staffing, scheduling, workload allocation, attendance, coverage, and competing operational priorities.
Conduct one-on-one meetings, performance reviews, coaching sessions, and team meetings while addressing performance concerns constructively.

Service Desk Operations and Governance

Build and mature a structured Service Desk operating model, including intake channels, ticket categorization, priority definitions, assignment practices, escalation paths, and service ownership.
Oversee incidents, service requests, escalations, major issues, and backlogs to ensure timely, consistent, and business-appropriate resolution.
Define, monitor, and report on service levels, key performance indicators, ticket quality, customer satisfaction, backlog health, first-contact resolution, and trend data.
Ensure onboarding, offboarding, access requests, asset coordination, and user support activities are controlled, documented, and completed consistently.

Process Improvement and Service Management

Apply ITIL-aligned practices to strengthen incident, request, problem, change, knowledge, and service level management.
Assess current processes, identify gaps and implement practical improvements that improve quality, speed, consistency, and user satisfaction.
Use root cause analysis, trend reporting, standard operating procedures, knowledge articles, and support playbooks to reduce recurring issues.
Champion automation, self-service, shift-left support, standardized request fulfillment, and continuous improvement initiatives.

Project and Implementation Leadership

Lead or coordinate Service Desk and end-user technology projects from requirements and planning through implementation, handover, and post-launch review.
Develop project plans, schedules, resource requirements, risks, dependencies, communications, testing plans, training materials, and support models.
Coordinate system upgrades, tool deployments, hardware refreshes, communication platform changes, and new or improved support processes.
Plan user communications, training, change adoption, launch support, stabilization activities, and lessons learned.

Stakeholder, Vendor, and Customer Management

Build trusted relationships with employees, business leaders, technical teams, vendors, and external service providers.
Communicate service performance, risks, major issues, planned changes, and improvement priorities clearly to IT management and business stakeholders.
Manage vendor escalations and service commitments while maintaining a customer-first approach that balances urgency, security, risk, resources, and business impact.

What We’re Looking For

5+ years of progressive experience in IT support, Help Desk, or Service Desk operations, including at least 2 years in a supervisory, team lead, or people-management capacity.
Demonstrated experience coaching employees, managing performance, planning workloads, developing teams, and resolving conflicts.
Proven success building, restructuring, or maturing a Service Desk through workflows, standards, service levels, metrics, and governance routines.
Strong understanding of ITIL concepts and practical IT service management, including incident, request, problem, change, knowledge, and service level management.
Experience leading or coordinating technology projects and operational implementations through planning, execution, adoption, and stabilization.
Working knowledge of Microsoft 365, Windows environments, Microsoft Entra ID or Active Directory, endpoint support, collaboration and voice technologies, and common business applications.
Strong leadership, organization, decision-making, communication, negotiation, and stakeholder-management skills, with the ability to set expectations, follow through on commitments, and hold the team accountable.
ITIL Foundation certification, leadership training, project management, change management, ITSM platform, service catalog, knowledge base, self-service portal, service reporting, cybersecurity, access governance, or audit controls experience would be considered an asset.

What We Offer:

Competitive annual salary of $70,000 to $80,000,
Potential for bonus
Paid vacation and sick time
Dental care
Extended health care
Life insurance
RRSP contribution
Vision care
Wellness
Paid Training

How to Apply:

Please email your resume and cover letter to [email protected]. We wish to thank all applicants for their interest but advise that only candidates selected for an interview will be contacted.

Please note that, as part of the hiring process, candidates may be required to undergo a background check conducted through a third-party screening provider. Candidates are expected to provide accurate and complete information during the screening process. Failure to do so may lead to additional verification and delay your application.

Why Work for Taiga?

Equal opportunity employer, leading wholesale distributor of building products within North America! Check us out atwww.taigabuilding.com. #INDTP

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Burnaby, BC V5H 4M2: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 5 years (required)
Supervising: 2 years (required)
Service Desk Operations: 5 years (required)

Licence/Certification:

ITIL Certification (preferred)

Work Location: In person

Quick apply

Refine Your Search

information technology manager jobs in surrey, bc

Lead, Service Desk

IT Supervisor

IT Manager

IT Program Manager

Lead, Information System and Knowledge Management

Security and Compliance Lead

Service Delivery Manager

Technical Account Manager

IT Solutions Engineer (Technical Lead)

STORE MANAGER - CALL IT SPRING - COQUITLAM CENTRE

Technology Lead – Integration & Agentic AI (M&A Enablement)

Specialist / Senior Specialist / Lead Specialist - Plant Maintenance Support (Refinery)

Senior Applications Lead, SAP Supply Chain

Manager ERP Sage X3

Technical Support Supervisor - Automotive

IT Manager - Relocate to Port Hardy

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