Toronto, On Behavior support manager Jobs – 680 Openings This Week

Operations Supervisor
TP Canada —Toronto, ON
- $47,000 a year
- Full-time
- Dental care
Senior Manager, Origination Lending Risk Strategies
Tangerine Bank —Toronto, ON
- SQL
- Analysis skills
- Project management
Maintenance Technician I (310T)
Stock Transportation —Rexdale, ON
- $42.48 an hour
- Full-time
- Microsoft Excel
- Organizational skills
- Computer skills
Quick apply
District Service Manager - Full-Time Toronto, ON Canada
Smarte Carte Canada, Limited. —Vaughan, ON
- $70,000–$75,000 a year
- Management
- Customer service
- Bachelor's
- Flexible schedule
Quick apply
Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Management
- Business development
- Analysis skills
Bar Manager - Black+Blue Steakhouse
GLOWBAL RESTAURANT GROUP —Toronto, ON
- $50,000–$65,000 a year
- Full-time
- Bar
- Management
- Bachelor's
- Dental care
- Vision care
Quick apply
7d
Senior Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Management
- Business development
- Analysis skills
Temporary Contract Casual Program Supervisor (3 Months)
Aptus Treatment Centre for Complex Disabilities —Greater Toronto Area, ON
- From $30.10 an hour
- Temporary
- Bilingual
- CPR Certification
- English
Quick apply
6d
Service Manager
Convergint Technologies Ltd —Mississauga, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Corporate Chef
GRETA Arcade Bar YEG —Toronto, ON
- $80,000–$95,000 a year
- Weekends as needed
- Bar
- Inventory management
- Cooking
- Store discount
- Dental care
Quick apply
Program Manager - Bilingual (English & French)
Unisync Group Limited —Mississauga, ON
- $70,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
10h
Senior Manager, Performance Marketing (6 month contract)
Rakuten Kobo —Toronto, ON
- Weekends as needed
- Hybrid work
- SQL
- Communication skills
- Marketing
- Flexible schedule
Retail Assistant District Manager
Mind Games —Toronto, ON
- $50,000–$55,000 a year
- Supervising experience
- Retail sales
- Analytics
- Life insurance
Quick apply
14d
Case Manager Job Developer
YMCA of Greater Toronto —Ontario
- $57,280 a year
- Weekends as needed
- Marketing
- No university degree
- Travel
Quick apply
Senior Project Manager
Clearway —Greater Toronto Area, ON
- $150,000–$175,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
9d
Director, Corporate Strategy
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Management
- Master's degree
- Business development
Corporate Store Manager B - Store
Bulk Barn —Toronto, ON
- $58,000–$60,000 a year
- Full-time
- Management
- Sales
- High school diploma or GED
Quick apply
Corporate Store Manager C - Store
Bulk Barn —Toronto, ON
- $55,000–$58,000 a year
- Full-time
- Management
- Sales
- Supervising experience
Quick apply
Director, Business Strategy
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Bachelor's
- No university degree
- Recruiting
Field Service Technician - Multifunction Printers
Ricoh Canada —Toronto, ON
- $43,000–$45,000 a year
- Overtime
- Customer service
- Travel
- In-person
- Wellness program
- Dental care
Quick apply

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behavior support manager jobs near toronto, on

Operations Supervisor

TP Canada -
Toronto, ON

Apply Now

Job details

Full-time
$47,000 a year

Full job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply Now

Refine Your Search

behavior support manager jobs in toronto, on

Operations Supervisor

Senior Manager, Origination Lending Risk Strategies

Maintenance Technician I (310T)

District Service Manager - Full-Time Toronto, ON Canada

Manager, Corporate Strategy Analysis

Bar Manager - Black+Blue Steakhouse

Senior Manager, Corporate Strategy Analysis

Temporary Contract Casual Program Supervisor (3 Months)

Service Manager

Corporate Chef

Program Manager - Bilingual (English & French)

Senior Manager, Performance Marketing (6 month contract)

Retail Assistant District Manager

Case Manager Job Developer

Senior Project Manager

Director, Corporate Strategy

Corporate Store Manager B - Store

Corporate Store Manager C - Store

Director, Business Strategy

Field Service Technician - Multifunction Printers

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