Position Summary
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.
The Lead, Clinical Consultant Pharmacists (CCP) provides day to day clinical, and operational, support to a team of CCPs supporting long-term care (LTC), retirement homes and other senior care settings across Western Ontario. This role ensures high-quality, consistent, and compliant clinical and consultant services aligned with Ontario regulations, organizational standards, and best practices in geriatric pharmacotherapy and medication management safety.
Why you should join CareRx
Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.
SPECIFIC RESPONSIBILITIES
- Clinical Leadership & Quality Oversight
- Provide clinical guidance to CCPs in their consultant core tasks, resident core tasks, and quality/program initiatives with always a resident-centred care perspective.
- Ensure CCP practice aligns with Ontario College of Pharmacists (OCP) standards, Ministry of Long-Term Care (MLTC) regulations, and organizational policies.
- Support complex clinical decision-making, including high risk medication regimens as well as high risk processes.
- Review clinical documentation of tasks, audits and interventions for quality, consistency, and appropriateness.
- Lead and support completion rates of core tasks, quality improvement initiatives, and corrective action plans (when applicable).
- Promote evidence-based practice and continuous clinical learning.
- Operational & Program Management
- Supports the day-to-day CCP operations, to support consistent service delivery across multiple sites.
- Provide input to support scheduling, portfolio balancing, and prioritization of CCP activities.
- Support timely completion of required tasks, reports, documentation, and regulatory deliverables.
- Collaborate with internal teams to align clinical services with organizational goals.
- Identify inefficiencies and provide process improvement inputs to enhance workflow and productivity.
- Support implementation and optimization of clinical tools, technology, and documentation systems.
- Stakeholder & Relationship Management
- Serve as a point of escalation for clinical or service-related issues involving CCPs.
- Build and maintain strong relationships with regional corporate clients, LTC homes, Directors of Care, medical directors, nurses, and interdisciplinary teams.
- Support consistent messaging and expectations with external partners and clients.
- Change Management & Strategic Support
- Support change initiatives such as new clinical programs, regulatory and policy updates, or workflow standardization.
- Communicate changes clearly and effectively to CCPs, ensuring understanding and adoption.
- Provide frontline feedback to VPCO/senior leadership to inform strategic planning and program evolution.
BEHAVIORAL COMPETENCIES
- Support expectations and standards for CCP practice and professionalism.
- Supports through coaching; develops clinical judgment and confidence in others.
- Balances empathy with accountability.
- Models professionalism, ethical practice, and resident-centred care.
- Anticipates issues and proactively addresses risks.
- Translates strategy into practical, frontline execution.
- Ability to lead, take charge, offer opinions and direction
- Ability to pay strong attention to detail
- Ability to maintain candor and professionalism during conflict resolution.
TECHNICAL COMPETENCIES
- Registration as a Pharmacist in good standing with a provincial licensing College
- Minimum 5–7 years of experience in long-term care as a Clinical Consultant Pharmacist or geriatric pharmacy practice.
- Prior leadership, team lead, or senior clinical role strongly preferred.
- Experience supporting large clinical teams considered an asset.
- Comfort working with Excel and PowerBI dashboards
Opportunity: This is a current existing position and is Full Time.
AI Disclosure: CareRx does not use AI to screen candidates
Application Process
CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.
All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted. #INDHP
