Toronto, On Digital analyst healthcare Jobs – 104 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Healthcare Business Analyst
InnosysTech Inc —Toronto, ON
- $50,005.42–$110,558.51 a year
- Contract
- Hybrid work
- Microsoft Office
- SharePoint
- In-person
Quick apply
10d
Quality Assurance Analyst
Telus Health —Toronto, ON
- $39,900–$74,100 a year
- Full-time
- English
- Analysis skills
- JavaScript
Data Integrity Analyst, Surgical Program (NSQIP)
Humber River Health —Toronto, ON
- $79,366.95–$99,268.65 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Business Analyst, Patient Services (12 month contract)
McKesson —Mississauga, ON
- $81,500–$108,600 a year
- Contract
- Salesforce
- Bachelor's
- Agile
- Wellness program
- Employee stock purchase plan
Clinical Data Scientist
Sanofi EU —Toronto, ON
- $108,900–$157,300 a year
- Doctoral degree
- Master's degree
- Databases
Sr. Analyst Operational Technology- Bilingual
Chartwell Retirement Residences —Mississauga, ON
- Full-time
- Bilingual
- PMP
- English
Head of Data Governance Products
Sanofi EU —Toronto, ON
- $165,800.00–$239,466.66 a year
- Azure
- Master's degree
- AWS
11d
Cyber Security Analyst
Amica Senior Lifestyles —Toronto, ON
- Full-time
- Azure
- Computer Science
- AWS
- Dental care
- Vision care
Business & Data Analyst
Public Health Ontario —Toronto, ON
- $47.93–$59.26 an hour
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
6d
Business Analyst with PMI -PGMP
Capgemini Sogeti —Mississauga, ON
- Project management
- Agile
- Disability insurance
- Dental care
10d
Systems Analyst II - Health & Welfare Benefits Implementations
Telus Health —Toronto, ON
- $60,000–$70,000 a year
- Full-time
- Azure
- DevOps
- English
Systems Analyst III - Health & Welfare Benefits Implementations
Telus Health —Toronto, ON
- $60,000–$80,000 a year
- Full-time
- Azure
- DevOps
- English
Information Technology - Dental Specialist
Accerta —Toronto, ON
- $70,000–$85,000 a year
- Temporary
- Administrative experience
- Analysis skills
- Agile
- Dental care
DC Pension Analyst / Temporary
Telus Health —Toronto, ON
- $39,900–$65,000 a year
- Full-time
- Bilingual
- English
- Administrative experience
4d
Business Analyst II - Pharmacy Operations
TELUS —Toronto, ON
- $57,000–$105,000 a year
- Full-time
- Bilingual
- Software troubleshooting
- Salesforce
HIS Specialist - Temporary Full-Time - Project REACH 2025-15938 (REPOST)
Sunnybrook Health Sciences Centre —Toronto, ON
- Temporary
- Oracle
- Customer service
- Microsoft Office
Quick apply
Senior Benefits Support Analyst
Telus Health —Toronto, ON
- $44,500–$89,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Senior QA Analyst
Viv Technologies Inc. —Toronto, ON
- Full-time
- Hybrid work
- Spanish
- Computer Science
- DevOps
Quick apply
Product Business Analyst, Specialty Health Innovation
McKesson —Mississauga, ON
- $81,500–$108,600 a year
- Hybrid work
- Salesforce
- Bachelor's
- Agile
- Wellness program
- Employee stock purchase plan

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

digital analyst healthcare jobs in toronto, on

Manager, Service Desk

Healthcare Business Analyst

Quality Assurance Analyst

Data Integrity Analyst, Surgical Program (NSQIP)

Business Analyst, Patient Services (12 month contract)

Clinical Data Scientist

Sr. Analyst Operational Technology- Bilingual

Head of Data Governance Products

Cyber Security Analyst

Business & Data Analyst

Business Analyst with PMI -PGMP

Systems Analyst II - Health & Welfare Benefits Implementations

Systems Analyst III - Health & Welfare Benefits Implementations

Information Technology - Dental Specialist

DC Pension Analyst / Temporary

Business Analyst II - Pharmacy Operations

HIS Specialist - Temporary Full-Time - Project REACH 2025-15938 (REPOST)

Senior Benefits Support Analyst

Senior QA Analyst

Product Business Analyst, Specialty Health Innovation

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