Toronto, On End user services director Jobs – 183 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Director of IT Operations
Dexterra Group —Mississauga, ON
- $150,000–$170,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
Quick apply
Geospatial Program Manager
Planview Utility Services —Vaughan, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's
- Profit sharing
- Wellness program
Quick apply
11h
Geospatial Program Manager
Planview Utility Services —Toronto, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's
- Profit sharing
- Wellness program
Quick apply
11h
Geospatial Program Manager
Planview Utility Services —Markham, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's
- Profit sharing
- Wellness program
Quick apply
11h
Director - Lending Strategy
BMO Financial —Toronto, ON
- $110,500–$192,500 a year
- Analysis skills
- Tuition reimbursement
- Life insurance
Director, Business Banking Lending Acquisition & Account Management
BMO Financial —Toronto, ON
- $110,500–$192,500 a year
- Analysis skills
- Tuition reimbursement
- Life insurance
Payroll Lead, ERP Implementation and Transformation
Mackenzie Health —Vaughan, ON
- $105,905–$135,155 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- Writing skills
Senior Oracle Database Administrator
Tangerine Bank —Toronto, ON
- Hybrid work
- Oracle
- Databases
- SQL
- Tuition reimbursement
Senior Manager, HRIS
Extendicare —Markham, ON
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Human resources
Quick apply
5d
Senior UI/UX Designer
Citco —Toronto, ON
- $124,725 a year
- Full-time
- Computer Science
- English
- Bachelor's
Director, IT Support
Norton Rose Fulbright —Toronto, ON
- $170,000–$200,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Supervising experience
Director, Customer Experience
BGIS —Markham, ON
- $110,770–$138,463 a year
- Full-time
- Hybrid work
- PMP
- Continuous improvement
- Leadership
Director, IT & Operations
Jobber —Toronto, ON
- $181,400–$245,400 a year
- Full-time
- Hybrid work
- Computer networking
- Contracts
- IT
Project Director, HoMES Operations
Toronto Community Housing —Toronto, ON
- $142,987.19–$171,584.63 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
14d
Consultant, Professional Services
Caseware —Toronto, ON
- $103,000–$120,000 a year
- Full-time
- Remote
- Accounting
- Communication skills
Quick apply
IT Director, North America
We Are Social —Toronto, ON
- $110–$120 a year
- Full-time
- Hybrid work
- Scripting
- AI
- Flexible schedule
Quick apply
Director, Process Excellence and Enablement
Xplore Inc —Markham, ON
- Full-time
- Engineering
- Bachelor's
- Continuous improvement
Quick apply
Director, Technical Operations - Corporate Systems
Accommodations Plus International —Markham, ON
- $140,000–$160,000 a year
- Full-time
- Hospitality
- Azure
- Management
Quick apply
Manager, Business Analysis & Project Implementation
FNF Canada —Mississauga, ON
- $90,000–$100,000 a year
- Full-time
- Project management
- Presentation skills
- Software development
Quick apply

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end user services director jobs near toronto, on

Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

end user services director jobs in toronto, on

Manager, Service Desk

Director of IT Operations

Geospatial Program Manager

Geospatial Program Manager

Geospatial Program Manager

Director - Lending Strategy

Director, Business Banking Lending Acquisition & Account Management

Payroll Lead, ERP Implementation and Transformation

Senior Oracle Database Administrator

Senior Manager, HRIS

Senior UI/UX Designer

Director, IT Support

Director, Customer Experience

Director, IT & Operations

Project Director, HoMES Operations

Consultant, Professional Services

IT Director, North America

Director, Process Excellence and Enablement

Director, Technical Operations - Corporate Systems

Manager, Business Analysis & Project Implementation

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