Toronto, On Member services representative Jobs – 188 Openings This Week

Supervisor - LTL/FTL Customer Service
GALAXY FREIGHTLINE INC. —Mississauga, ON
- $60,000–$85,000 a year
- Overtime
- Customer service
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
Customer Experience Capital Coordinator, Bilingual
INNOVA Medical Ophthalmics Inc —North York, ON
- $50,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- Inventory management
- Disability insurance
- Dental care
Quick apply
19h
Mandarin / English Bilingual Junior Insurance Customer Service Representative
CanTrust Canada Insurance Services —Richmond Hill, ON
- From $19 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training
Magic Windows & Doors —Toronto, ON
- $225,000–$300,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Work from home
- Flexible schedule
Quick apply
5d
Bilingual Customer Service Representative
Unisync Group Limited —Mississauga, ON
- $43,000 a year
- 8 hour shift
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
14h
Mandarin / English Customer Service Representative
CN GLOBAL DISTRIBUTOR INC. —Toronto, ON
- $18–$23 an hour
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training
Magic Windows & Doors —North York, ON
- $225,000–$300,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Work from home
- Flexible schedule
Quick apply
5d
Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training
Magic Windows & Doors —Mississauga, ON
- $225,000–$300,000 a year
- Full-time
- Sales
- Salesforce
- In-person
- Work from home
- Flexible schedule
Quick apply
5d
Bilingual Customer Service Representative
Pets Drug Mart —North York, ON
- $19–$20 an hour
- Full-time
- Bilingual
- Sales
- Customer service
- Dental care
Quick apply
8h
Service BDC Representative (Volkswagen Midtown Toronto)
The Humberview Group —Toronto, ON
- $18–$21 an hour
- Customer service
- In-person
- Communication skills
- Dental care
- Employee assistance program
7d
Account Support Representative
Pacific Smoke International Inc —Markham, ON
- $40,000–$55,000 a year
- CRM software
- Sales
- Communication skills
- Employee assistance program
Quick apply
Member Service Officer
IC Savings —Toronto, ON
- $45,000–$55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Mileage reimbursement
Quick apply
Bank Customer Service and Retention Representative - Bilingual
Canadian Tire Bank —Ontario
- $23.59 an hour
- Part-time
- Bilingual
- Customer service
- English
7d
Graphics/CSR
PDC —Concord, ON
- $19–$20 an hour
- Part-time
- Bilingual
- Customer service
- English
Quick apply
Sales Representative
Aionios Med Spa —Toronto, ON
- From $17.60 an hour
- Full-time
- Sales
- Customer service
- No experience needed
- Store discount
Quick apply
Order Management & Customer Service Representative
Best Access Doors —Mississauga, ON
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- ERP systems
Quick apply
12h
Customer Service Representative (12-Month Maternity Coverage)
Fortress Technology.com —Scarborough, ON
- $20 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
- Profit sharing
- Wellness program
Quick apply
7d
Retail - Sales Representative
Wirelessdna —Markham, ON
- $17.60 an hour
- Full-time
- Customer service
- Dental care
Quick apply
7d
Account Analyst - Billing Representative - Markham
Randstad —Markham, ON
- $19.56 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
16h
Bilingual Customer Service Representative (Order Entry)
ProTemps Canada —Mississauga, ON
- $32–$35 an hour
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
1d

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Supervisor - LTL/FTL Customer Service

GALAXY FREIGHTLINE INC. -
Mississauga, ON

Quick apply

Job details

Full-time
$60,000–$85,000 a year

Qualifications

Customer service
Logistics
English
High school diploma or GED
Supervising experience
Leadership
Communication skills

Full job description

Supervisor - Customer Service Representative

Reports to :- Operations Manager

Job Summary

The Customer Service Representative Supervisor/Manager will primarily be

responsible of ensuring smooth and efficient service to customers and supporting the

customer base by resolving questions, concerns, and technical issues, as well as

handling customer inquiries and complaints which are escalating from other

departments. This position will be accountable to manage a CSR team to ensure that

customers are satisfied with the issue resolution as well as the resolution process itself.

Team Supervisor will also be responsible of ensuring the CSR/Dispatch plan is carried

out as intended and any variances are reported to the Operations Manager as soon as

possible on a timely basis. The Customer Service Representative must possess a high

school diploma, graduation, or equivalent, and three years of Supervising/Managerial

experience in LTL/FTL Logistics Customer Service. Must have excellent

communication skills.

Competency

 Client/Customer Focus

 Communication

 Cultural Sensitivity

 Adaptability

 Problem Solving

 Time Management

 Professionalism

Job Duties

 Support customer base by resolving questions, concerns, and technical issues,

as well as handling customer inquiries and complaints which are escalated from

other departments

 Train new CSR staff as directed by Dispatch manager

 Assisting staff with their workload if possible

 Assisting with claims.

 Accept loads and accurately enter same in fleet manager as assigned based on

criteria provided.

 Create and manage tracking and tracing reports as required by customers or

team members to ensure timely communication

 Updating EDI Events

 Ensure that customers are satisfied with the issue resolution as well as the

resolution process itself

 Analyze problems and make recommendations as to root causes and corrective

actions

 Always maintain and train team on professionalism, tact, diplomacy, and

sensitivity to portray the company in a positive manner

 Proactively attend to customer complaints in a professional manner

 Ensure the CSR team address and resolve customer inquiries regarding the

status of orders and any payment, and refund errors in a timely manner

 Ensure the CSR team respond to customer service calls in a courteous and

professional manner

 Develop and build relationships with new accounts and develop additional

contacts within existing accounts

Job Requirements

 High school diploma, GED, or equivalent

 Three years of experience in managing LTL/FTL customer service.

 Ability to deal with people sensitively, tactfully, diplomatically, and professionally

at all times

 Ability to effectively communicate both verbally and in writing

 Ability to prioritize and manage conflicting demands

 Demonstrated leadership skills

 High flexibility with strong interpersonal skills that allow one to work effectively

in a diverse environment

 Ability to work individually as well as part of a team

 Ability to adapt to new technology

Working Conditions

 Occasional overtime

 Fast Paced

Job Type: Full-time

Pay: $60,000.00-$85,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off

Experience:

LTL/FTL related: 3 years (required)

Language:

Fluent English - Great Communication Skills (required)

Work Location: In person

Quick apply

Refine Your Search

member services representative jobs in toronto, on

Supervisor - LTL/FTL Customer Service

Customer Experience Capital Coordinator, Bilingual

Mandarin / English Bilingual Junior Insurance Customer Service Representative

Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training

Bilingual Customer Service Representative

Mandarin / English Customer Service Representative

Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training

Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training

Bilingual Customer Service Representative

Service BDC Representative (Volkswagen Midtown Toronto)

Account Support Representative

Member Service Officer

Bank Customer Service and Retention Representative - Bilingual

Graphics/CSR

Sales Representative

Order Management & Customer Service Representative

Customer Service Representative (12-Month Maternity Coverage)

Retail - Sales Representative

Account Analyst - Billing Representative - Markham

Bilingual Customer Service Representative (Order Entry)

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