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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Synopsis of the role
As a Product Support Engineer within the Technical Fulfillment team, you’ll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape.
What you will do
Platform Configuration and Operation:
Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.
Deploy and manage complex data pipelines orchestrated via Apache Airflow.
Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.
Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.
Perform data quality checks and validation to ensure the integrity and accuracy of processed information.
Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.
Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.
Follow SDLC guidelines for any configuration deployments or changes.
Maintain accurate records of configurations, processes, and any issues encountered.
Stay up-to-date with platform updates, new features, and relevant technical information.
Collaborate effectively with other team members, including configuration Specialists, and provide support as needed.
Continuous Improvement and Documentation:
Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.
Assist in the creation and maintenance of our configuration documentation and knowledge base articles.
Participate in team meetings and contribute to discussions on process optimization and best practices.
Client Focus:
Understand the importance of accurate and timely data delivery for our clients.
Support the team in addressing client inquiries and resolving fulfillment-related issues.
Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.
Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.
What experience you need
Bachelor's degree in computer science, information technology or equivalent.
Strong analytical, detail-oriented, and proactive approach to problem solving.
Familiarity with data processing concepts and batch delivery systems.
Experience working with configuration files (e.g., YAML).
Understanding of cloud computing concepts, ideally with some exposure to GCP.
Familiarity with different file encoding formats.
Experience with API tools for testing and understanding data interfaces.
Basic scripting skills (e.g., shell scripting) are an asset.
Excellent written and verbal communication skills in English.
Ability to follow team procedures accurately and manage multiple priorities effectively.
Ability to work effectively both independently and as part of a collaborative team.
What could set you apart
Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed
Experience with GCP services such as Dataflow, Composer, Cloud Storage, or Big Query
Familiarity with monitoring and logging tools within a cloud environment (e.g.: Google Cloud Logging and Monitoring).
Exposure to financial services data and an understanding of its sensitivity and importance
Proficiency in scripting (Python) or object-oriented programming languages (Java)
This is an existing position.
This role has a base salary range of $90,408 - $118,661 The final salary selected from this range is dependent on the location of the role as well as the experiences & capabilities of the candidate selected. We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! At Equifax, we value and celebrate diversity. We are committed to fostering an inclusive, equitable, and accessible workplace where every member of our team feels respected, supported, and has the opportunity to reach their full potential. We strongly encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment process. For a confidential request, please contact your recruiter or email us at [email protected] to make arrangements. If you have any questions regarding accessibility at Equifax, you can also contact us at this same email address, [email protected].
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
