Toronto, On Remote work from home evening night shift Jobs – 50 Openings This Week

Customer Retention Specialist (Remote)
The Travel Corporation —Toronto, ON
- $23–$25 an hour
- Weekends as needed
- Remote
- Microsoft Excel
- Sales
- Customer service
Quick apply
Web Reservation Support Agent
H.I.S Canada Travel Inc. —Toronto, ON
- Overtime
- Remote
- Customer service
- Microsoft Office
- Travel
- Dental care
- Work from home
Quick apply
6d
INTMD Salesforce Admin On-Call Support
CloudKettle Inc —Toronto, ON
- $70,000–$95,000 a year
- Weekends as needed
- Remote
- Bilingual
- Sales
- Salesforce
- Dental care
Quick apply
13d
Bilingual Call Centre Specialist
TigerTel —Toronto, ON
- From $22 an hour
- Weekends as needed
- Remote
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
Clinical Trial IWRS Monitor (Overnight)
Everest Clinical Research —Markham, ON
- $45,000–$65,000 a year
- Remote
- In-person
- Disability insurance
- Dental care
Quick apply
Sales Director, Experior
IVARI —Toronto, ON
- $98,000–$132,000 a year
- Weekends as needed
- Remote
- Bilingual
- English
- Presentation skills
- Dental care
Quick apply
Event Success Manager - Canada Remote
EventMobi —Toronto, ON
- Up to $65,000 a year
- Weekends as needed
- Remote
- Hospitality
- Salesforce
- Organizational skills
- Dental care
Fashion Associate (Part time) - Square One
RW&CO —Mississauga, ON
- Part-time
- Remote
- Sales
- Customer service
- ERP systems
- Paid time off
- Flexible schedule
Quick apply
8d
Bilingual Overnight Claims Service Representative-remote
Davies —Mississauga, ON
- $35,200–$48,900 a year
- Full-time
- Remote
- Bilingual
- Customer service
- English
4d
Client Success Specialist - Bilingual
RPS Real Property Solutions —Toronto, ON
- $36,000–$54,000 a year
- Weekends as needed
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Instructor-PG Business Management-Evening(Online)
CIMT College —Mississauga, ON
- $20–$22 an hour
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Third-Party Collection Officer
SinglePoint Group International —Toronto, ON
- 8 hour shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer skills
- Dental care
- Paid time off
Quick apply
5d
Energy Mentor - Greater Toronto Hamilton Area (GTHA), Ontario
Kambo Energy Group —Toronto, ON
- $26 an hour
- Part-time
- Remote
- Microsoft Excel
- Sales
- Public speaking
- Flexible schedule
Quick apply
Assistant Store Manager - Vaughan Mills
RW&CO —Vaughan, ON
- $48,000–$56,000 a year
- Weekends as needed
- Remote
- Sales
- ERP systems
- Microsoft Office
- Tuition reimbursement
- Paid time off
Quick apply
Executive & Personal Assistant to Creative Director
Hyprwork —Toronto, ON
- Weekends as needed
- Remote
- English
- Travel
- Communication skills
- Paid time off
Quick apply
1d
Team Lead, Events
Girl Guides of Canada —Toronto, ON
- $65,100–$78,000 a year
- Weekends as needed
- Remote
- Marketing
- Supervising experience
- Project management
- Dental care
- Paid time off
Quick apply
4d
Marketing & Events Specialist
Closer Conveyancing —Toronto, ON
- $68,000–$75,000 a year
- Weekends as needed
- Remote
- Marketing
- Project management
- Travel
Quick apply
8d
Locum - Emergency Veterinary Assistant - Etobicoke, Ontario
Veterinary Emergency Group (VEG) —Etobicoke, ON
- $22–$28 an hour
- Weekends as needed
- Remote
- CPR Certification
- High school diploma or GED
- Computer skills
- Flexible schedule
Assistant Store Manager (Flagship) - Toronto Eaton Center
RW&CO —Toronto, ON
- $54,000–$59,000 a year
- Weekends as needed
- Remote
- Sales
- ERP systems
- Microsoft Office
- Tuition reimbursement
- Paid time off
Quick apply
Database Infrastructure Administrator
QHR Technologies Inc —Toronto, ON
- $95,000–$125,000 a year
- Weekends as needed
- Remote
- Azure
- Computer Science
- Engineering
Quick apply

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remote work from home evening night shift jobs near toronto, on

Customer Retention Specialist (Remote)

The Travel Corporation -
Toronto, ON

Quick apply

Job details

Full-time
$23–$25 an hour

Qualifications

Outbound sales
Microsoft Excel
Customer retention
Sales
Customer service
Complaint handling
Data management
Communication skills

Full job description

POSITION SUMMARY

Our Global team is dedicated to empowering frontline agents with real-time support, tools, and guidance to help them deliver exceptional service to our customers. Through collaboration, empathy, ownership of key support processes, and a continuous improvement sales mindset, the team works cross-functionally to create seamless, effective, positive experiences for both our people and our guests.

As a Customer Retention Specialist at The Travel Corporation, you will play a key role in executing retention strategies that preserve revenue, strengthen guest loyalty, and enhance long-term satisfaction. You will act as a subject matter expert during high-impact disruptions, such as cancellations, withdrawn or consolidated tours. Waitlisted and/or denied bookings. Ensuring all guests receive clear options, empathetic support, and exceptional service.

This role requires a calm, solutions-focused sales professional who can de-escalate sensitive situations while retaining bookings. Working closely with the Customer Retention Manager, you will drive revenue by promoting cross-brand opportunities, guiding customers and trade partners through complex changes, and delivering a seamless support experience. This role requires sales mindset, empathetic communication, problem-solving, data management, and Excel skills are essential in this fast-paced environment.

You will also provide advanced customer support, insights related to products, systems, policy, and retention processes, including but not limited to, TTC River and Touring Brands (Contiki, Costsaver, Trafalgar, Insight Vacations, Trafalgar River, Grand European Travel, and Luxury Gold).

KEY RESPONSIBILITIES
Resolving Impacted Bookings

Notify trade partners and direct guests of Withdrawn, Cancelled, Consolidated Denied & Waitlisted Departures.
Work collaboratively to deliver alternatives while upholding brand integrity, cost-control strategies and sales focused resolutions
Lead deescalation during emotionally heightened conversations, helping customers feel heard, supported, and reassured.
Perform revenue retention tasks for denied product requests, duplicate bookings, and waitlist movements, preventing unnecessary revenue loss.
Ensure all booking retention activities comply with company policies by accurately documenting revenue-impacting changes and following approval procedures

Revenue Retention & Cross Brand Solutions

Cross-sell and upsell across TTC Touring Brands to save affected bookings and retain customer loyalty.
Provide tailored rebooking solutions, offering alternative departures, itineraries, brands, or seasonal options.
Follow up on all non-paid and partially paid bookings impacted by withdrawn or denied departures to secure payment and save the sale.
Review, calculate, and report company costs related to saved and lost bookings, ensuring financial transparency.
Maintain strong customer and trade partner relationships to understand preferences and optimize retention opportunities.
Increase customer lifetime value through proactive retention strategies and consultative sales techniques
Leverage relationship-building skills to retain clients and consistently meet or exceed sales targets
Demonstrates strong performance by achieving individual and team KPIs aligned with retention, customer satisfaction, and revenue goals including ancillary sales

Customer Experience, Communication & Issue Resolution

Function as the main point of contact for Travel agents and customers
Provide clear, empathetic, and sales-focused solutions. Aligned with brand messaging and communication while aligning with TICO regulations and brand policies.
Address customer concerns swiftly and effectively, ensuring high satisfaction and emotional reassurance.
Utilize exceptional de-escalation skills to manage upset or distressed customers with professionalism and compassion.
Support trade partners by equipping them with tools, information, and resources needed to close bookings and retain guests.

Data Driven and Detailed oriented

Excel skills to manage retention reports, cost analysis, and cancellation tracking.
Maintain high accuracy when analyzing and reporting financial impacts including saved bookings, lost bookings, and associated costs to the business.
Conduct proactive audits to ensure all personal agent retention data is clean, correct, and ready.
Support data requests from internal teams, offering clear insight into customer retention trends.
Demonstrates a strong willingness to learn new skills, brands, regions, systems, and technologies as the company evolves, with the ability to become an expert in Tropics, Longitude, and any future platforms introduced.
Perform revenue retention tasks to prevent unnecessary revenue loss.

ROLE SUCCESS CRITERIA

Communicates clearly and empathetically, using strong de escalation skills to manage sensitive or high pressure customer situations.
Prioritizes and manages multiple retention cases efficiently while maintaining accuracy and high service standards.
Demonstrates flexibility and resilience during operational changes, high volumes, or escalated customer scenarios.
Builds positive, trust based relationships with customers and travel agents to support successful retention and rebooking outcomes.
Adheres to company policies and procedures when retaining bookings, ensuring all revenue impacting changes are accurately documented and compliant.
Contributes to team results by collaborating effectively and consistently meeting personal and team KPIs tied to revenue, retention, compliance, and customer satisfaction.
Apply strong negotiation, problem solving, and resolution skills to secure revenue and drive successful retention sales and revenue generating results.
Maintains a high level of professionalism, confidentiality, and attention to detail, particularly in documentation, data accuracy, and customer communication.

KEY INDIVIDUAL TRAITS
Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.
Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.
Sales Driven: Consistently seeks to drive revenue growth by retaining bookings, identifying upsell opportunities, and delivering value-driven recommendations.

YOUR EXPERIENCE AND EXPERTISE

Experience in customer retention, inbound/outbound sales, customer service, or complaints handling. (preferred)
Strong background in deescalation and managing high sensitivity customer issues. Sales experience (preferred)
TTC or travel contact center experience is highly regarded.

TRAVEL & OTHER REQUIREMENTS

Work Location: Fully remote
As part of a global support team flexibility with shift work is required, including evenings, weekends, and public holidays
Extended working hours possible based on business needs
Other Duties as required

The Travel Corporation is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
We may use technology, including artificial intelligence (AI), to support aspects of our recruitment process. All decisions are reviewed by our hiring team to ensure fairness and consistency.

Quick apply

Refine Your Search

remote work from home evening night shift jobs in toronto, on

Customer Retention Specialist (Remote)

Web Reservation Support Agent

INTMD Salesforce Admin On-Call Support

Bilingual Call Centre Specialist

Clinical Trial IWRS Monitor (Overnight)

Sales Director, Experior

Event Success Manager - Canada Remote

Fashion Associate (Part time) - Square One

Bilingual Overnight Claims Service Representative-remote

Client Success Specialist - Bilingual

Instructor-PG Business Management-Evening(Online)

Senior Third-Party Collection Officer

Energy Mentor - Greater Toronto Hamilton Area (GTHA), Ontario

Assistant Store Manager - Vaughan Mills

Executive & Personal Assistant to Creative Director

Team Lead, Events

Marketing & Events Specialist

Locum - Emergency Veterinary Assistant - Etobicoke, Ontario

Assistant Store Manager (Flagship) - Toronto Eaton Center

Database Infrastructure Administrator

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