Client Experience
Client Experience Manager
2026
Reports To: Director of Client Experience & Growth
Works Closely With: Client Experience Managers, Operations, Finance, Clients
Job Status: Full Time, Permanent, Salaried
Work Hours: Monday–Friday, 9:00am.–5:00pm, with flexibility as required for evening events
Work Location: Hybrid - onsite 3+ days/week, with regular onsite collaboration at RFRK facilities and client visits
Compensation: $70,000-$80,000 per year, dependant on experience
About Real Food For Real Kids:
Real Food for Real Kids (RFRK) is a growing company on a mission to make real food the standard rather than the exception.
A multiple award-winning company recognized for excellence and innovation, we’re a leading healthy catering company for childcare centres, schools and camps. RFRK proudly serves nutritious meals and snacks to thousands of children throughout the Greater Toronto & Hamilton Area every day. We’re well-poised for growth into new markets and planning for significant expansion over the coming years.
Our Client Experience team is looking for a fantastic person to join us as a Client Experience Manager. If you like the sound of us so far, keep reading to see if you have the experience and skills needed for this rewarding role!
The Position
The Client Experience Manager is a relationship-driven leader focused on helping clients experience a seamless catering experience. Reporting to the Director of Client Strategy & Growth and partnering closely with other Client Experience Managers, you ensure every client feels supported, heard, and set up for long-term customer success.
As the Client Experience Manager, you lead and develop a high-performing team that consistently improves client satisfaction, engagement, and retention. You also serve as the voice of the customer internally - translating client needs into clear insights, advocating for the best client experience, and collaborating with internal operations teams to implement solutions that strengthen both customer outcomes and operational efficiency.
Some of the things you’ll get paid to do:
Client Experience Management
- Lead a high-performing Client Experience team dedicated to delivering outstanding service, communication, and problem resolution, with ownership over complex escalations
- Maintain RFRK’s Client Experience Philosophy, ensuring a consistent, values-driven experience across all touchpoints.
- Engage with clients - direct ownership of key strategic accounts.
- Manage proactive client engagement programs, onboarding frameworks, and satisfaction measurement systems
- Support Director with departmental budgeting.
Client Experience Strategy & Optimization
- Own and drive the client experience strategy, ensuring alignment with business priorities, growth objectives, and client needs.
- Lead initiatives to optimize the end-to-end client journey by identifying inefficiencies, reducing friction, and improving consistency across touchpoints.
- Translate client insights, data, and performance metrics into actionable strategies, roadmaps, and measurable outcomes.
- Lead cross-functional CX projects from concept through delivery, including scoping, prioritization, execution, and post-implementation evaluation.
People Leadership & Culture
- Ensure team members are equipped with the training, systems, and tools needed for exceptional service delivery.
- Build, mentor, and empower the team to deliver measurable outcomes and embody RFRK’s values.
- Accountable for managing team structure and ongoing resourcing plans, including talent development and succession planning
- Set and track clear team and individual goals; ensure alignment with company priorities.
- Foster collaboration, accountability, and innovation within the department
- Champion inclusion, engagement, and professional development for all team members.
- Lead through transparency, communication, and trust, inspiring others to thrive in a fast-paced, mission-driven environment.
About You
Must-haves
- College diploma or bachelor's degree
- Minimum 2 years’ experience leading customer success teams
- Proven account management or B2B sales experience
- Experience with CRM platforms (e.g., HubSpot, Salesforce, Monday.com)
- Exceptional communicator - written, verbal, and visual - with influence across teams and amongst clients.
- Ontario Driver’s License in good standing
- Computer skills, including Google Apps, Microsoft Office Suite
- Comfortable working in database systems including ERP’s
- Early Childhood Education and Childcare Management experience is a plus
Skills & Personal Attributes
- Creative and solutions-oriented with a bias for action and measurable results.
- Passionate about food, health, and making a meaningful community impact.
- Flexible, resilient, and motivated to thrive in a fast-paced, growth-oriented environment.
Working at RFRK comes with other perks too:
Benefits & Savings Programs
- Performance-based annual bonus
- Comprehensive benefits starting on Day 1, inclusive of a Health Spending Account and a Wellness Spending Account
- Competitive RRSP Matching program
- RESP Matching program for up to 2 children
- Family comes first! We offer parental leave top up programs for new parents
- Access to virtual Healthcare Professionals through our 24/7 dedicated Employee Assistance Program
- Fuel your day with the healthy, delicious food we proudly make, served daily in our staff cafeteria
- Real Rewards for Great Work - Recognize your coworkers and receive peer shout-outs through our recognition platform, where points can be redeemed for gift cards
We Value Fresh Minds
- Generous vacation time to support a healthy work-life balance
- Eight Wellness Days each year, giving you the flexibility to rest, recharge, and take care of yourself
Continuous Growth
- Annual learning & development stipend to support your professional growth
- Exciting career opportunities within a mission-driven organization
- Mentorship program designed to support your career development and long-term success
This position is being advertised because the role is currently vacant and requires staffing. As required under Ontario’s employment-standards regulations, this publicly advertised posting is for an existing vacancy. Interested applicants are welcome to submit their application for consideration.
To apply, please upload your résumé *and* cover letter, including salary expectations, explaining why you’d be a great fit for this role. Please include your favourite recipe in your cover letter. If you meet almost all of the requirements and are not sure if you should apply, apply anyway! We may see something special in your application that sets you apart from the rest.
Real Food for Real Kids is an equal opportunity employer. We value diversity and inclusion in our workplace and at all levels of our organization. We strongly encourage applications from diverse backgrounds and communities.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
No phone calls, emails or drop in visits, please. We’ll contact applicants who fit the bill, and invite them in for an interview.
We appreciate the interest from the Staffing industry; however respectfully request no calls or unsolicited resumes from Agencies.
Please note: As part of our recruitment process, we use automated tools and artificial intelligence technologies to assist with application review. These tools are used to support, not replace, the hiring team’s evaluation of your qualifications and fit for the role.
Thanks for your interest in Real Food for Real Kids!
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