Toronto, On Software qa lead Jobs – 309 Openings This Week

Live Operations Associate (Video Game - Arabic Speaking)
Smilegate West —Toronto, ON
- $18 an hour
- Full-time
- English
- Research
- Microsoft Office
- Dental care
- Paid time off
Quick apply
1d
Senior AI Engineer
Tangerine Bank —Toronto, ON
- Computer science
- Azure
- Computer Science
Database Engineer / Developer
3terra —Mississauga, ON
- $90,000–$110,000 a year
- Full-time
- Hybrid work
- SQL
- Software development
- In-person
- Profit sharing
- Mileage reimbursement
Quick apply
7d
Engineering Manager, Quality Engineering
autoTRADER.ca —Toronto, ON
- $120–$150 a day
- Java
- Team management
- JavaScript
- Employee assistance program
Senior .NET Developer
Rentsync —Toronto, ON
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- SQL
Quick apply
Engineering Manager, Quality Engineering
AutoTrader.ca —Toronto, ON
- $120–$150 a day
- Java
- Team management
- JavaScript
- Employee assistance program
Senior Software Engineer, CMS (Modernization of Registry)
AutoTrader.ca —Toronto, ON
- $140,000–$190,000 a year
- System design
- Continuous improvement
- Mentoring
- Employee assistance program
Senior UX/UI Designer – Enterprise Applications
The Siroky Group Inc. —Thornhill, ON
- $60–$75 an hour
- Contract
- ERP systems
- Mentoring
- Agile
7d
Senior Business Analyst – Enterprise Software
The Siroky Group Inc. —Thornhill, ON
- $85,000–$105,000 a year
- Full-time
- ERP systems
- No experience needed
- Analysis skills
6d
Senior Software Engineer, CMS (Modernization of Registry)
autoTRADER.ca —Toronto, ON
- $140,000–$190,000 a year
- System design
- Continuous improvement
- Mentoring
- Employee assistance program
Software Engineering Expert
AutoTrader.ca —Toronto, ON
- $149,000–$168,000 a year
- Software troubleshooting
- AWS
- Mentoring
- Employee assistance program
Systems Testing/QA Specialist - Senior
Maarut Inc —Toronto, ON
- $75–$78 an hour
- Contract
- Oracle
- Software troubleshooting
- SQL
Quick apply
3d
AI Quality and Evaluation Lead
First National Financial —Toronto, ON
- Full-time
- Computer Science
- Engineering
- SQL
Quick apply
13d
Business Analyst, Sales and Marketing Technology
Sysco CSC —Toronto, ON
- $55,700–$104,600 a year
- Full-time
- Microsoft Office
- Analysis skills
- Presentation skills
9d
Product Manager I 6-Month Contract
autoTRADER.ca —Toronto, ON
- $90,000–$120,000 a year
- Contract
- Continuous improvement
- Product management
- Agile
- Employee assistance program
3d
Product Manager
First National Financial —Toronto, ON
- $96,026–$153,641 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
Quick apply
13d
Digital Product Owner, Wealth Mobile
Tangerine Bank —Toronto, ON
- Master's degree
- Bachelor's
- Team management
Vice President, Engineering
First National Financial —Toronto, ON
- Full-time
- Computer Science
- Engineering
- Bachelor's
Quick apply
Vice President, Engineering
First National Financial —Toronto, ON
- Full-time
- Computer Science
- Engineering
- Bachelor's
Quick apply
AI Data and Integration Engineer
First National Financial —Toronto, ON
- Full-time
- Azure
- Computer Science
- Engineering
Quick apply
13d

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software qa lead jobs near toronto, on

Live Operations Associate (Video Game - Arabic Speaking)

Smilegate West -
Toronto, ON

Quick apply

Job details

Full-time | Contract
$18 an hour
1 day ago

Qualifications

Arabic
English
Research
Microsoft Office
Social media platforms
Computer hardware
Customer service orientation
Portuguese
Customer support
Data collection
Communication skills
Client interaction
Marketing
Help desk

Full job description

Smilegate West Inc. is the North and South American publisher of its parent company Smilegate, headquartered in South Korea. The Company specializes in Free-to-Play online games such as CrossFire. Founded in 2006 with a goal of becoming a leading publisher and digital media distributor of online video games, the Company is built on the principle that online, community-based video games offer unique and compelling gaming experiences with untapped mass market potential and wide social appeal.

The Toronto office employs a staff of widely-talented and culturally diverse employees, led by an experienced and imaginative management team. In publishing CrossFire, one of the most played online FPS games worldwide, with over 6 million concurrent users and 500 million registered players, currently available in 80 countries including China, Vietnam, North & South America, and Europe, Smilegate West Inc. continues to deliver the highest quality free-to-play game experience through its proprietary gaming portals, Z8Games.

For more information about the company and its current product offerings, please visit www.smilegatewest.com and www.z8games.com.

--- --- --- --- ---

Position Summary

Ticket Management

Answering online tickets from the support center based on assigned section – Crossfire/Billing/Accounting
Conducting research on game issues, reviewing the evidence the players submit, looking into event rewards queries
Analyzing bug reports submitted by players; confirm if there is an issue and report to QA
Troubleshooting technical issues with player until successful resolution is in place
Reviewing evidence on violation reports; based on findings, take the necessary action with the account
Suspending player accounts; informing player of issue and suspension timeline
Conducting account verification for customers that have a lost account or scammed accounts

Game Monitoring and Reporting

Monitoring of the CCU graph to determine if there are any issues with the game
Regularly playing the game to ensure it is properly working for the user
Monitoring social media and the game forum to see if any issues/concerns arise from players
Compiling data from various sources and providing to Product Managers, Leads and QA to resolve issues/concerns or share feedback from players
Assisting QA in testing of games to ensure game is properly functioning

Marketing/Communication

Making announcements re: game issues, events, maintenance schedule using a variety of mediums i.e. social media, forum
Engaging player via forum regarding feedback and offer information on game update
Answering basic questions related to the game via social media (Discord), forum or in-game
Hosting and participating in game master events

Relationships

Live Operations Team (Product Managers, Live Operations Associates)
QA Team
Online Gaming Community

Culture

Fast-paced environment with pressure
Friendly environment whereby colleagues are helpful and collaborative
Multiple priorities at any given time requiring a high-level of organization and time management

Position Outcomes/Objectives and Standards of Performance

1. Ticket responses are handled in a timely and accurate manner

Regular sampling and evaluation done by PMs and/or managers of present and past tickets confirms quality responses with effective solutions. Weekly/monthly CS reports are also used to measure the quantity of tickets resolved.

2. Various channels of communication with the users are maintained and moderated properly

Various channels of communication, such as forums, SNS and in-game, are maintained and moderated in a way that upholds the company’s values and results in positive feedback from the stakeholders.

3. Tasks delegated by the PM or other team members are completed in a timely manner while maintaining high quality of work.

Feedback from team members is positive regarding the task.

4. Reporting and internal communication is efficient and of high quality.

Information is collected and shared with the team in an efficient and effective manner.

5. Incumbent demonstrates behaviours aligned with the organization’s values, vision and mission statement.

Feedback from stakeholders and team members confirms that incumbent consistently demonstrates actions aligned with company’s values.

Required Behaviour, Skills, and Knowledge

Qualifications and Skills

Must Have

1 to 2 years of previous customer service experience is required
Excellent written and verbal communication skills in English & Portuguese is required
Experience in the gaming industry is an asset
Passion for online gaming is a strong asset
PC and/or console testing experience is an asset
Technically proficient with Microsoft Office
Ability to interpret customer needs
Basic understanding of computer hardware/software
Team oriented with solid interpersonal skills
Ability to respond to issues and provide quick, timely resolution
Be fluent in Arabic

--- --- --- --- ---

Smilegate West, Inc. is an equal opportunity employer committed to diversity and inclusion. Smilegate West, Inc. will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please contact Human Resources.

We thank all applicants for their interest in Smilegate West, however only those eligible to work in Ontario with a valid work permit and selected for an interview will be contacted.

Pay: $18.00 per hour

Benefits:

Casual dress
Company events
Dental care
Extended health care
Flexible schedule
Life insurance
Paid time off
Vision care
Work from home

Application question(s):

Why are you interested in starting a career in the video game industry?

Please tell us your favorite video game(s) and explain why you enjoy the game(s)

Are you fluent in Arabic?

Work Location: In person

Quick apply

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