Toronto On Customer experience specialist remote Jobs – 325 Openings This Week

Sales Support & Insights Specialist
Three Farmers Foods Inc. —Toronto, ON
- Weekends as needed
- Hybrid work
- Data analysis skills
- English
- SQL
- Disability insurance
- Paid time off
Quick apply
14d
Travel Sales Consultant with Europe and/or Cruise Experience - IN-OFFICE
Goway Travel —Toronto, ON
- $48,000 a year
- Sales
- Customer service
- Salesforce
- Disability insurance
- Dental care
Quick apply
5d
Customer Experience Specialist (Hybrid)
Manion Wilkins & Associates —Toronto, ON
- $45,000–$49,000 a year
- Overtime
- Hybrid work
- English
- Time management
- Dental care
- Paid time off
Quick apply
Service Centre Specialist
CareRx —Toronto, ON
- $41,000–$50,000 a year
- On call
- Remote
- Microsoft Outlook
- Salesforce
- Research
- Dental care
Quick apply
3d
Customer Experience Specialist
Aro ic —Markham, ON
- $45,000–$50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
4d
Customer Support Specialist I
OnBoard —Toronto, ON
- 8 hour shift
- Remote
- Writing skills
- Analysis skills
- AI
- Disability insurance
- Dental care
10d
Customer Support Specialist I
eSCRIBE —Toronto, ON
- 8 hour shift
- Remote
- Writing skills
- Analysis skills
- AI
- Disability insurance
- Dental care
6d
Operations Specialist
Workbench Energy —Toronto, ON
- $80,000–$100,000 a year
- Full-time
- Hybrid work
- Azure
- Maintenance
- Bachelor's
Quick apply
Generative AI Associate - Flexible Hours
Innodata Inc. —Toronto, ON
- $21 an hour
- Part-time
- Doctoral degree
- Writing skills
- English
- Flexible schedule
Quick apply
Remote Commission Sales Specialist
HMG Careers —Toronto, ON
- $69,000 a year
- Remote
- Customer service
- Computer skills
- Communication skills
- Dental care
- Flexible schedule
Quick apply
7d
Marketing & Communications Specialist (Entry-level)
Jonas Software —Markham, ON
- Full-time
- Hybrid work
- Management
- Marketing
- Master's degree
Quick apply
Human Resources Specialist
Adecco Canada —Markham, ON
- $32 an hour
- Temporary
- Remote
- Bachelor's
- No university degree
- Communication skills
Quick apply
6d
Onboarding Specialist
WellnessLiving —Thornhill, ON
- $60,000–$65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
Quick apply
5d
Customer Support Specialist
MDLand Digital Health Inc. —Markham, ON
- $45,000–$51,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's
- Dental care
- Paid time off
Quick apply
12d
Educational Coordinator
Tutor Me Education —Toronto, ON
- $55,000–$80,000 a year
- Full-time
- Remote
- CRM software
- Hospitality
- Spanish
- Paid time off
Quick apply
13d
Customer Support Specialist
ecobee Technologies ULC —Toronto, ON
- $23.07 an hour
- Weekends as needed
- Hospitality
- Spanish
- Communication skills
- Disability insurance
- Dental care
Quick apply
Invoicing and Order Reconciliation Specialist
Graveltop Supply Inc. —Greater Toronto Area, ON
- $28–$38 an hour
- Full-time
- Remote
- QuickBooks
- Organizational skills
- AI
- Work from home
Quick apply
Client Scheduling Specialist (Canada)
Veritext —North York, ON
- $18.25–$25.00 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Mentoring
- Data entry
- Dental care
- Tuition reimbursement
Quick apply
CRM Specialist
Pala Interactive —Toronto, ON
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- No experience needed
- English
- Analytics
- Disability insurance
- Dental care
Quick apply
6d
People Operations Specialist
Mejuri —Toronto, ON
- $65,000–$79,000 a year
- Full-time
- Hybrid work
- Google Suite
- Databases
- Scripting
- Dental care
- Paid time off
Quick apply
14d

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Sales Support & Insights Specialist

Three Farmers Foods Inc.
Toronto, ON

Quick apply

Job details

Full-time
14 days ago

Qualifications

French
Sales support
Pricing
Event coordination
Client inquiry handling
Post-secondary education
Data analysis skills
Process improvement
Sales administration
English
Tableau
SQL
Analysis skills
Client services
Customer service orientation
Data analytics
Customer support
Pivot tables
Cross-functional collaboration
Business
Account management
Demand planning
Communication skills
Client interaction
Team coordination
Cross-functional communication
Time management

Full job description

Sales Support and Insights Specialist

Reporting to the Director of Sales, the Sales Support & Insights Specialist is responsible for providing exceptional customer service and sales support to Three Farmers' North American retail customers and sales partners. This role serves as a key link between customers, Broker Partners, Sales, Finance, Operations, Supply Chain, Marketing, and other internal teams to ensure accurate, timely, and consistent execution of customer requirements.

The successful candidate is an experienced Sales Support professional who can hit the ground running, take ownership of their responsibilities and work independently in a fast-paced environment. This role requires exceptional organization, attention to detail, strong communication skills, advanced Excel capabilities and the ability to manage multiple priorities with a high degree of accuracy, accountability and follow-through.

Key responsibilities include, but are not limited to:

Customer & External Partner Support

· Manage customer account maintenance and support account set-up requirements with retailers, distributors and other North American customers.

· Work in tandem with Broker Partners on customer requirements, listings, promotions, pricing, portals and other Sales Support activities.

· Manage retailer and distributor portals and ensure required information and submissions are completed accurately and on time.

· Coordinate and support the activities of external Merchandising teams, ensuring priorities, customer requirements and execution expectations are clearly communicated and followed through.

· Manage and coordinate DSD Sales activities and accounts, including customer requirements, sales administration, promotions and ongoing account support.

· Manage customer inquiries and requests, coordinating with the appropriate Sales Manager or internal team to ensure timely resolution.

· Maintain strong, professional relationships with customers, Broker Partners and internal stakeholders.

Product Data & Customer Requirements

· Manage internal and external product listings and de-listings, including customer listing forms and new item submissions.

· Maintain accurate product information across the Master Spec Document, customer portals, listing forms and GS1/1WorldSync/IX-One.

· Ensure UPCs, internal product codes, customer codes and other product identifiers are accurate and aligned.

· Coordinate product specifications, certifications, images and other customer-required documentation.

Pricing, Promotions & Trade Administration

· Manage customer promotions, MCBs and trade programs, including promotional calendars, deal sheets, Promo Planner, Sales Tracker and trade spend tracking.

· Manage rebates, chargebacks and deductions, including verification and follow-up on discrepancies.

· Implement customer price increases and maintain accurate pricing information across applicable systems and customer portals.

· Investigate pricing discrepancies and maintain appropriate thresholds and processes to identify exceptions.

· Coordinate promotional and trade information with Sales, Finance, Broker Partners and other internal stakeholders.

· Support Price Audits and Retail Image Audits and communicate findings and required follow-up.

Sales Reporting & Analysis

· Prepare and distribute weekly and monthly Sales reporting and analysis.

· Develop and maintain distribution gain/loss, velocity, gap and performance reports.

· Analyze customer, product, banner and channel performance using Excel and available reporting tools to identify trends, opportunities and potential issues.

· Complete ad hoc Sales analysis and reporting requests within established timelines.

· Support forecasting and demand planning by providing accurate customer, sales, distribution and promotional information.

Cross-Functional Collaboration

· Work closely with Sales, Finance, Marketing, Supply Chain, Operations and other internal teams to ensure customer requirements are communicated clearly and executed accurately and on time.

· Coordinate customer and external partner requirements across departments, including marketing requests, certificates of insurance, samples and other customer-specific requirements.

· Proactively identify issues, coordinate the appropriate resources and follow through to resolution.

Sales Team & Administrative Support

· Provide day-to-day administrative and analytical support to the Sales team.

· Maintain organized sales documentation, customer information, shared drives and sales resources.

· Prepare materials for customer meetings and Sales reviews, take meeting minutes and ensure follow-up actions are completed.

· Coordinate and organize product demos, including scheduling, materials, samples, logistics and communication with customers, merchandising teams and internal stakeholders.

· Support tradeshow, conference and customer event planning, including timelines, samples, materials, logistics and expense tracking.

· Identify and implement opportunities to improve Sales Support processes, systems, reporting and tools, including SOPs and templates that improve efficiency, accuracy and visibility.

· Support special projects and strategic initiatives as assigned by the Director of Sales.

Education and Qualifications:

Experience & Education

· 3+ years of relevant experience in Sales Support, Sales Administration, Customer Service, Account Coordination or a similar role, preferably within CPG, food or retail.

· Experience working with retailers, distributors and Broker Partners.

· Demonstrated experience with retailer/customer portals, product listings and listing forms.

· Knowledge of GS1 and product information platforms such as 1WorldSync or IX-One is strongly preferred.

· Experience managing promotions, MCBs, trade spend, rebates, deductions and chargebacks.

· Strong Excel skills, including PivotTables, VLOOKUP/XLOOKUP, formulas and data analysis.

· Experience preparing sales reports and analyzing customer, product or sales performance data.

· Exceptional organizational, communication and time-management skills, with strong attention to detail and the ability to manage multiple priorities independently.

· Strong problem-solving skills, initiative and follow-through.

· Ability to work collaboratively across multiple departments and with external partners.

· Post-secondary education in Business, Sales, Administration or a related field, or equivalent relevant experience.

· Bilingual English/French is a strong asset.

Work Environment

· Remote position based in Canada.

· Regular collaboration with the Three Farmers Sales team, Broker Partners and internal departments.

· Periodic in-office collaboration at the Three Farmers' head office in Saskatoon.

· Travel may be required for customer meetings, industry events, conferences and trade shows.

· Flexibility to work extended hours and occasional weekends may be required based on business needs.

Benefits:

Casual dress
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Work from home

Work Location: Hybrid remote in Saskatoon, SK

Quick apply

Refine Your Search

customer experience specialist remote jobs in toronto on

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