Truro, Ns It support Jobs – 5 Openings This Week

Residential HVAC/R Technical Support Specialist
Kerr Controls —Truro, NS
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
13d
Commercial HVAC/R Technical Support Specialist
Kerr Controls —Truro, NS
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
13d

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Residential HVAC/R Technical Support Specialist

Kerr Controls -
Truro, NS

Quick apply

Job details

Full-time
13 days ago

Qualifications

Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Schematics
English
Technical support
Microsoft Office
Presentation skills
Driving
HVAC
Organizational skills
Communication skills
Driving Licence

Full job description

Residential HVAC/R Technical Support Specialist

Atlantic Canada or Ontario | Full-Time, Permanent | Residential & Light Commercial HVAC/R

ABOUT THE ROLE

Are you an experienced residential HVAC/R technician who thrives on solving complex problems in home comfort and light commercial systems? Kerr Controls is looking for a sharp, customer-focused Residential Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic Canada and Ontario.

In this role, you'll draw on your hands-on experience with residential and light commercial systems — from ducted and ductless heat pumps and mini-splits to high-efficiency gas and oil furnaces, HRVs, ERVs, and residential refrigeration. You'll provide expert technical support, conduct training, and help our customers get the most out of Kerr's residential and light commercial product lines.

KEY RESPONSIBILITIES

Provide post-sales technical support via phone, email, and onsite visits for residential and light commercial HVAC/R systems
Troubleshoot a wide range of residential and light commercial equipment — including heat pumps (ducted & ductless), mini-splits, high-efficiency gas and oil furnaces, HRVs, ERVs, and residential refrigeration
Lead technical training sessions for customers and internal staff, tailored to residential and light commercial audiences
Manage a high volume of inbound calls through Kerr's Technical Support Line with professionalism and efficiency
Conduct onsite assessments and equipment evaluations across your territory as needed
Collaborate with the warranty department to evaluate and process warranty claims in accordance with Kerr's policies
Maintain clear, professional communication with customers and manufacturer partners
Prepare detailed reports on technical issues, root causes, and recommended solutions
Travel within your designated region (Atlantic Canada or Ontario), with occasional national and international travel for manufacturer training

WHAT YOU BRING

Experience & Credentials

Completion of an HVAC/R Technical program, with 5–10 years of hands-on field experience
Demonstrated experience in residential and light commercial HVAC/R service and installation
Solid understanding of residential and light commercial systems: heat pumps (ducted & ductless), mini-splits, gas/oil furnaces, HRVs, ERVs, and residential refrigeration
Valid driver's license and clean driving record

Skills & Attributes

Physically able to work on ladders and in confined spaces (crawlspaces, attics) in varying weather conditions for extended periods
Strong diagnostic skills — able to interpret wiring diagrams, refrigerant circuit schematics, and manufacturer documentation
Excellent verbal and written communication skills; confident presenting to large groups
Skilled at conflict resolution and de-escalating difficult customer situations
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office (Outlook, Word, Excel)
Professional demeanour with the ability to stay calm under pressure
Bilingual (French/English) considered a strong asset

WHAT WE OFFER

Competitive compensation package based on your experience and qualifications
Comprehensive health, dental, and vision benefits
Additional life insurance and disability coverage options
Paid vacation time
Company-matched Retirement Savings Plan (RPP)
Confidential Employee & Family Assistance Program (EFAP)
Employee Referral Program
Access to ongoing manufacturer training — nationally and internationally

ABOUT KERR CONTROLS

Kerr Controls Ltd. is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment and Supplies across Canada. We are proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.

Quick apply

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