Position: Service Manager
Reports to: Regional Manager
Status: Full-time, 40 hours/week
Shift: Monday – Friday; 7:30 am - 4:30 pm
Anticipated Start Date: ASAP
Nova Truck Centres, a division of Nova Enterprises Limited, is a Freightliner and Western Star Parts and Service dealer, Cummins, and Detroit dealer based in Truro Heights, Nova Scotia.
What the position is about:
The Service Manager is responsible for the integrity, growth and profitability of the service department by maintaining and supporting company objectives through the effective management and growth of the service business.
Responsibilities
- Model the way for safe, environmentally sound and healthy work behaviours aligned with our values and objectives while leading a busy workshop.
- Manage and meet all departmental service objectives
- Provide administrative and policy guidance on Nova’s policies to all direct reports
- Maintain trusted relationships by leading a high level of customer service
- Review and monitor operational expenses and financial reports
- Develop, implement and manage improvements for all aspects of the service business
- Lead, inspire and coach employees to achieve personal and company goals
- Actively pursue business in the territory to support service growth
- Collaborate and work closely with the Sales and Parts Teams
- Provide a sense of urgency and foster a team environment to encourage consistent growth and improvement
Education & Experience:
- Post Secondary Education or Technical qualifications with a minimum of 5 years industry experience in a leadership position. A related industry would be considered.
- Safety conscious with a strong technical aptitude and a solid knowledge of the trucking or associated industry
- Solid business acumen with the ability to oversee financial operations
- Mindset for continuous improvement and experienced in planning and budgeting with strong organizational skills
- Strategic and influential with excellent analytical, problem solving and conflict management skills
Skills:
- Customer-centric with proven leadership, coaching and team development abilities
- Effective communication and strong interpersonal skills to deal with internal and external customers at all levels
- Flexible with the ability to manage multiple priorities in a fast-paced environment
- Computer literate with proficiency in Microsoft Applications.
Join our Team! We offer:
- Competitive compensation
- Comprehensive health benefits plan
- Company matching RRSP program
- Industry focused training
We invite you to apply by sending your resume and cover letter.
We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted. NO PHONE CALLS PLEASE
About Us:
Nova Enterprises Limited operates Freightliner, Western Star, and Thomas Built Buses dealerships, with six locations in Nova Scotia and Newfoundland. Recognized as an Employer of Choice by the Trucking Human Resource Sector Council Atlantic, we are a dynamic company within a competitive market.
Nova Enterprises Limited is committed to providing an inclusive and accessible recruitment and employment experience. We provide accommodations during the hiring process and for employees in accordance with the Canadian Human Rights Act and applicable provincial human-rights legislation. Applicants are encouraged to advise us of any accommodations they may require. We will work collaboratively to meet accommodation needs up to the point of undue hardship.
Job Type: Full-time
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Are you able to reliably commute from your residence to our location in Truro Heights, Nova Scotia?
- Have you been convicted of a criminal offence for which a pardon (record suspension) has not been granted? If yes, you may be asked to provide additional information. Criminal convictions are assessed individually, taking into account the nature of the position, the circumstances of the offence, and any other relevant factors. Depending on the circumstances, convictions may not automatically exclude an applicant from consideration.
Experience:
- industry and leadership: 5 years (required)
Work Location: In person
