Vancouver, Bc Customer experience specialist Jobs – 820 Openings This Week

Specialist, Guest Experience
Vancouver Airport Authority —Vancouver, BC
- $71,560–$93,525 a year
- Full-time
- Project management
- Bachelor's
- Guest services
Entry Level Appointment Setter
Rydel Roofing Vancouver —Vancouver, BC
- $20–$50 an hour
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
Deputy Manager / Sr Officer - Operations - Japanese speaker
VFS Global —Vancouver, BC
- $25–$30 an hour
- Full-time
- English
- Microsoft Office
- Bachelor's
- Dental care
- Paid time off
Quick apply
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada —Vancouver, BC
- $35,000–$50,000 a year
- Full-time
- Salesforce
- English
- Business development
- Profit sharing
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada —Vancouver, BC
- $35,000–$50,000 a year
- Full-time
- Salesforce
- English
- Business development
- Profit sharing
Leasing Specialist & Tenant Liaison
Devonshire Properties Inc. —Vancouver, BC
- $45,000–$47,500 a year
- Full-time
- Sales
- Marketing
- Customer service
- Dental care
- Tuition reimbursement
Quick apply
Proposals & Pursuits Specialist
Fraser River Pile & Dredge —New Westminster, BC
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
Quick apply
Growth Marketing Specialist/-Leader
Raute Canada Ltd —Delta, BC
- $75,000–$95,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- In-person
Product Support Specialist II
IBC Technologies Inc. —Burnaby, BC
- $64,000–$74,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Plumbing
- Paid time off
13d
IT Specialist
Nurse Next Door —Vancouver, BC
- From $70,000 a year
- Full-time
- High school diploma or GED
- Continuous improvement
- Computer networking
Quick apply
Hearing Aid Specialist or Audiologist
Amplifon —North Vancouver, BC
- $80,000–$110,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Designated paid holidays
- Dental care
Quick apply
Product Support Specialist II
IBC Technologies —Burnaby, BC
- $64,000–$74,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Plumbing
- Paid time off
13d
Travel Sales Consultant
Goway Travel —Vancouver, BC
- $48,000 a year
- Hybrid work
- Sales
- Customer service
- Salesforce
- Disability insurance
- Dental care
Quick apply
10d
Customer Experience Specialist
Milani Plumbing Heating & Air Conditioning Ltd. —Burnaby, BC
- $20–$24 an hour
- Full-time
- English
- Data entry
- Typing
- Disability insurance
- Dental care
Quick apply
Packaging Specialist
Eminence Organic Skin Care —Vancouver, BC
- Full-time
- Hybrid work
- Research
- Quality Control
- Budgeting
- Wellness program
- Tuition reimbursement
Quick apply
Large Format Finishing & Fabrication Specialist, Digital Printing
The Printing House —Vancouver, BC
- $22–$25 an hour
- Immediate opening
- Maintenance
- Assembly
- Quality Control
Quick apply
Scheduling Specialist
Nurse Next Door —Vancouver, BC
- From $24 an hour
- Immediate opening
- Customer service
- Administrative experience
- Continuous improvement
- Profit sharing
- Dental care
Quick apply
Regional Support Specialist / 区域支持专员
GOFO EXPRESS —Vancouver, BC
- $50,000–$62,000 a year
- Full-time
- Engineering
- English
- SQL
- Designated paid holidays
- Dental care
Quick apply
2d
Hair Stylist
Blo Blow Dry Bar —Vancouver, BC
- $19–$40 an hour
- Part-time
- Sales
- Customer service
- Sanitation
- Store discount
- Flexible schedule
Quick apply
Sales Support & Insights Specialist
Three Farmers Foods Inc. —Vancouver, BC
- Weekends as needed
- Hybrid work
- Data analysis skills
- English
- SQL
- Disability insurance
- Paid time off
Quick apply
13d

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customer experience specialist jobs near vancouver, bc

Specialist, Guest Experience

Vancouver Airport Authority -
Vancouver, BC

Apply Now

Job details

Full-time
$71,560–$93,525 a year

Qualifications

French
Post-secondary education
Complaint handling
Project management
Bachelor's
Decision making
Program coordination
Customer service orientation
Guest services
Business
Guest issue resolution
Project management experience
Communication skills
Client interaction

Full job description

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part of YVR, delivering service excellence, operational expertise and ensuring every guest arriving, departing or connecting through YVR has a welcoming experience.

Position overview

Do you have passion for delivering an exceptional guest experience?

We have a permanent, full-time opportunity for a Specialist, Guest Experience with the Guest Experience team. Reporting to the Manager, Guest Experience, the successful candidate will be responsible for reviewing, triaging, managing, responding and resolving guest feedback and escalations as well as leading and implementing YVR’s Government Courtesies and VIP program. As a key member of the Guest Experience team, the Specialist may also support a variety of guest experience programs and projects.

Key responsibilities include:

Responding to escalated guest emails, letters, social media responses, in-person communications and phone calls in a timely manner
Collaborating with other departments to investigate specific events to determine and recommend an appropriate response and resolution
Reviewing entries made into the YVR corporate tracking system and reporting any guest service trends to internal departments and senior management.
Provide guest service and operational guidance for the Guest Experience team
Plan and coordinate government VIP meet and greet services, special events and guest experience programs
Assist in providing orientation tours for external organizations as needed
Participate in irregular operations and assist with day-of operations duties as required
Provide support for Guest Experience projects as required.

Key qualifications include:

3-5 years of recent, related experience supplemented by completion of bachelor’s degree or other post-secondary education with a focus on communications, operations or business; or an equivalent combination of training and experience.
Proven professional writing and communications experience specific to guest relations – with a minimum of one to two years of experience – for both written and verbal responses.
Direct and recent experience in delivering outstanding guest service in an operational environment.
Expert communication, and problem-solving skills are required to resolve complex guest issues and guest service escalations, while remaining calm under pressure
Solid understanding of airport processes and services (e.g., US Customs and Immigration, Canada Customs, connections facilities, airline industry, accessibility, etc.)
Strong organization skills, project management experience and attention to detail
Excellent conflict resolution and interpersonal skills with the proven ability to handle complex situations with diplomacy.
Experience working collaboratively and effectively with both internal and external stakeholders, business partners, government agencies including embassies and consulates. Working with discretion is required.
Excellent decision-making skills are needed; the role requires acting with deep empathy and fairness
Fluency in French (written and/or verbal) is considered an asset.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $71,560 to $93,525 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [email protected].

Apply Now

Refine Your Search

customer experience specialist jobs in vancouver, bc

Specialist, Guest Experience

Entry Level Appointment Setter

Deputy Manager / Sr Officer - Operations - Japanese speaker

Insurance Advisor Life, Health & Wealth

Insurance Advisor Life, Health & Wealth

Leasing Specialist & Tenant Liaison

Proposals & Pursuits Specialist

Growth Marketing Specialist/-Leader

Product Support Specialist II

IT Specialist

Hearing Aid Specialist or Audiologist

Product Support Specialist II

Travel Sales Consultant

Customer Experience Specialist

Packaging Specialist

Large Format Finishing & Fabrication Specialist, Digital Printing

Scheduling Specialist

Regional Support Specialist / 区域支持专员

Hair Stylist

Sales Support & Insights Specialist

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