Vancouver, Bc Customer insights analyst Jobs – 96 Openings This Week

Performance and Effectiveness Specialist (Claims/Data/Business Analyst)
LGM Financial Services Inc. —Vancouver, BC
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Senior Data Analyst, Customer Operations
Scribd, Inc. —Vancouver, BC
- $97,000–$146,000 a year
- Full-time
- Schematics
- SQL
- AI
- Disability insurance
- Dental care
Manager, Quality Insights and Analytics (Furniture)
Article —Vancouver, BC
- $115,000–$140,000 a year
- Full-time
- Hybrid work
- Dental care
Quick apply
Technical Estimator (Inside Sales Engineer) with Engineering degree
Precise Pipe —Richmond, BC
- $60,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
Quick apply
Client Success Manager
Sitewise Analytics —Vancouver, BC
- $70,000–$100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Databases
- Wellness program
- Dental care
Quick apply
9d
IT Supervisor
Happy Planet Foods —Burnaby, BC
- Full-time
- Windows
- Supervising experience
- Bachelor's
Quick apply
4d
HRIS Analyst
Robert Half —Vancouver, BC
- $90,000–$120,000 a year
- Microsoft Excel
- Analysis skills
- Bachelor's
Quick apply
17h
288 EN - Sr. Relationship Manager - British Columbia
Export Development Canada | Exportation et développement Canada —Vancouver, BC
- $96,557–$128,743 a year
- Full-time
- Hybrid work
- Sales
- Finance
- Master's degree
- Relocation assistance
Quick apply
11d
Senior Financial Analyst
Robert Half —Vancouver, BC
- $45–$50 an hour
- Temporary
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
10d
Sales & Logistics, Finance Analyst, NA
Graymont —Richmond, BC
- Full-time
- Microsoft Excel
- Sales
- Finance
Senior Financial Analyst
Robert Half —Vancouver, BC
- $90,000–$115,000 a year
- Accounting
- QuickBooks
Quick apply
5d
Procurement Analyst
Pacific Blue Cross —Burnaby, BC
- $5,593–$67,116 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Supply Chain Business Analyst
ROBINSON —Vancouver, BC
- $57,000–$75,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Engineering
- Wellness program
Business Process Analyst
Houle Electric Limited —Burnaby, BC
- $85,000–$105,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's
- Continuous improvement
Quick apply
Senior Data Analyst
Cover Genius —Vancouver, BC
- $135,000–$175,000 a year
- Full-time
- Hybrid work
- SQL
- Scripting
- Communication skills
14d
Strategic Financial Analyst - Velora
Velora —Vancouver, BC
- $100,000–$130,000 a year
- Remote
- Communication skills
- Designated paid holidays
- Disability insurance
Quick apply
Data Analyst
Axiom Builders —Vancouver, BC
- $90,000–$110,000 a year
- Full-time
- Computer Science
- Engineering
- SQL
Quick apply
Data Warehouse Analyst - FTT
TransLink —Metro Vancouver Regional District, BC
- $8,236–$9,896 a month
- Temporary
- Hybrid work
- Computer Science
Senior Business Analytics - Insights
Coast Mountain Bus Company Ltd —Metro Vancouver Regional District, BC
- $84,480–$126,720 a year
- Full-time
- Hybrid work
- Computer Science
- SQL
- Bachelor's
- Dental care
Data Center Analyst II
IREN —Vancouver, BC
- $39.50–$41.50 an hour
- Weekends as needed
- Bachelor's
- Continuous improvement
- No university degree
- Relocation assistance
- Dental care

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customer insights analyst jobs near vancouver, bc

Performance and Effectiveness Specialist (Claims/Data/Business Analyst)

LGM Financial Services Inc. -
Vancouver, BC

Quick apply

Job details

Permanent | Full-time
$75,000–$85,000 a year

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Power BI
Microsoft Excel
Sales
Customer service
Process improvement
English
Microsoft Office
Tableau
SQL
Presentation skills
LMS
Business requirements
Communication skills

Full job description

The Organization

LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has partnered with leading automotive manufacturers and dealerships across Canada to deliver award-winning F&I solutions. Dealer partnerships are complemented with the strong backing and support of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Volvo, Jaguar/Land Rover, Mitsubishi Motors, Polestar and Motorrad.

The Role

The Performance and Effectiveness Specialist is responsible for the design, optimization, and performance of automated adjudication rules and workflows to enable accurate, efficient, and scalable claims decisioning. This role acts as the central owner of rule performance, driving continuous improvement to enhance automation, reduce loss leakage, and improve customer and dealer experience. In addition, the Specialist supports operational excellence by developing and enabling team capabilities through targeted training, onboarding programs, and change adoption initiatives. Working cross-functionally with internal and external partners, the role leverages data-driven insights to strengthen reporting, improve processes, and support strategic transformation initiatives.

Key Responsibilities

Auto Adjudication Governance and Optimization

Strategic Planning: Working in collaboration with the PEM the PES will support in developing the auto adjudication strategies and frameworks that will guide our priorities and planning needs.
Business Rule Ownership: Responsible for identifying, designing, configuration, testing, releasing, and monitoring of business rules and workflows in support of our AA and EWE targets to deliver positive outcomes for all stakeholders.
Reporting: The PES is responsible for the identification of required reporting, the underlying requirements, some report creation along with monitoring and maintenance needs. This is accomplished through working in conjunction with internal stakeholders such as the Data team.
System Optimization: Responsible for identifying business rule functionality enhancements to improve our efficiency, loss mitigation and reporting capabilities. This includes the submission of both bugs and enhancements. This will be accomplished by working with internal stakeholders such as PEM, Data, and Technology teams.
Claims Analysis & Auditing: Owns auditing the automation rules and ensure effectiveness of the rules while supporting claim analysis and reporting efforts.

Operational Effectiveness & Initiative Support

Process & Procedure: Supports local process needs including process identification, process design, delivery and maintenance utilizing industry best practices.
Change Management: Support changing management needs as it relates to approved business cases, local projects and needs around our tools, processes and systems. The PES will further support by collecting and executing business and operational requirements in system configuration that aligns with strategic goals.
Product Champion: Responsible for communicating product related matters to the Product team and act as the primary point of contact from CX to that team.
Reporting: Support the requirements collection and configuration of customer experience reports and dashboard boards to measure performance across CX.

Training & Project Management

Lead on the creation, development and delivery of onboarding and refresher training programs (virtual, online and in-person) for all new and existing hires in the CX team
Implement specific training programs for requisite skills development by way of developing a Learning Management System (LMS) roadmap for localized CX team training.
Support the facilitation of dealership training to ensure dealership claims are submitted and managed in a manner to comply with organizational standards, contractual obligations, and relevant regulations.
Document projects and processes to PMO delivery standards, processes, practices, and tools, and create reports to track performance of strategic initiatives being implemented.
Responsible for the creation, design and development/improvement of business processes with the operational team to ensure business operations are clear, have assigned owners, and are standardized.
Participate in system development projects where operations are affected to assess training, process improvement and change management needs

Core Competencies

Communication – Able to clearly and articulately present information in both spoken and written word.
Collaboration – Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives.
Innovation – Displays the ability to think outside of the box in order to develop creative and new solutions that meets current and future needs.
Flexibility – Easily adapts to changing environment and resources.
Productivity – Strives to consistently achieve excellence in all tasks and goals.
Accountability – Takes personal ownership and responsibility for the quality and timeliness of work commitments and decisions.

Required Skills

Proficient with MS Office suite of products (Excel, PowerPoint, Word).
Strong communication and presentation skills - ability to communicate clearly and concisely with a variety of audiences, in written and verbal contexts.
Direct experience assessing training needs, creating training materials to fulfil those needs, and then delivering the training.
Experience working in projectized or process-driven environment.
Experience in process design, workflow optimization, and business requirements development across multiple systems.
Experience working with both internal and external customers, as well as with outsourced vendors.
Ability to set priorities and work on multiple tasks in a fast-paced, team-oriented environment; and
Subject matter expertise with a clear understanding of the warranty claims process combined with the ability to balance internal claims ratio targets with client satisfaction.
Bilingual (Written and Oral) in French and English is an asset.

Experience/Education

3+ years of automotive industry experience and understanding (customer service, sales, and technical levels).
3+ years in process improvement, reporting, operational workflows, and system rule designs.
Automotive technician qualification (Desired)
Data/analytics tools (Tableau, Power BI, SQL, Excel advanced) (Desired)
Lean Six Sigma Green/Black Belt (Desired)

Why LGM

Compensation: $75,000 - 85,000
Hybrid work model (3 days in the office)
Comprehensive compensation package including:
- Extended health benefits plan
- Group RRSP
- Performance bonus
- Health & wellness benefits
- Education sponsorship
Work-life balance perks:
- Four paid days annually to “give back” to the community
- Your birthday off — every year
Vehicle rebate program: Up to $400 per month

Job Types: Full-time, Permanent

Work Location: In person

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Refine Your Search

customer insights analyst jobs in vancouver, bc

Performance and Effectiveness Specialist (Claims/Data/Business Analyst)

Senior Data Analyst, Customer Operations

Manager, Quality Insights and Analytics (Furniture)

Technical Estimator (Inside Sales Engineer) with Engineering degree

Client Success Manager

IT Supervisor

HRIS Analyst

288 EN - Sr. Relationship Manager - British Columbia

Senior Financial Analyst

Sales & Logistics, Finance Analyst, NA

Senior Financial Analyst

Procurement Analyst

Supply Chain Business Analyst

Business Process Analyst

Senior Data Analyst

Strategic Financial Analyst - Velora

Data Analyst

Data Warehouse Analyst - FTT

Senior Business Analytics - Insights

Data Center Analyst II

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