Vancouver, Bc Customer solutions specialist Jobs – 414 Openings This Week

Product Support Specialist II
IBC Technologies Inc. —Burnaby, BC
- $64,000–$74,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Plumbing
- Paid time off
12d
Product Support Specialist II
IBC Technologies —Burnaby, BC
- $64,000–$74,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Plumbing
- Paid time off
12d
Growth Marketing Specialist/-Leader
Raute Canada Ltd —Delta, BC
- $75,000–$95,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- In-person
Maintenance Manager
Crown Packaging —Richmond, BC
- $95,000–$125,000 a year
- Overtime
- Continuous improvement
- Team management
- Human resources
- Disability insurance
- Dental care
Quick apply
Inside/Outside Sales & Accounting
National Glass —Delta, BC
- $24–$30 an hour
- Full-time
- Customer service
- Salesforce
- English
- Dental care
- Life insurance
Quick apply
5d
IT Specialist
Nurse Next Door —Vancouver, BC
- From $70,000 a year
- Full-time
- High school diploma or GED
- Continuous improvement
- Computer networking
Quick apply
Packaging Specialist
Eminence Organic Skin Care —Vancouver, BC
- Full-time
- Hybrid work
- Research
- Quality Control
- Budgeting
- Wellness program
- Tuition reimbursement
Quick apply
Energy & Industry - Shipbuilding Business Developer
Hilti —Vancouver, BC
- $115,000–$130,000 a year
- Engineering
- Databases
- Business development
- Disability insurance
- Dental care
Large Format Finishing & Fabrication Specialist, Digital Printing
The Printing House —Vancouver, BC
- $22–$25 an hour
- Immediate opening
- Maintenance
- Assembly
- Quality Control
Quick apply
Service Technician
TDMicronic —Surrey, BC
- $35–$40 an hour
- Overtime
- Maintenance
- Assembly
- Programmable logic controllers
Quick apply
3d
CNC Machine Tool Sales Representative
Thomas Skinner and Son Limited —Richmond, BC
- $60,000–$100,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
- Disability insurance
- Dental care
Quick apply
11d
nutribullet In-Store Demo Representative -Vancouver
Encore Market Engagement —Vancouver, BC
- $22.50–$23.00 an hour
- Part-time
- Heavy lifting
- Presentation skills
- Cleaning
Customer Success Specialist
West Coast Reduction —Vancouver, BC
- $55,000–$65,000 a year
- Weekends as needed
- CRM software
- Hospitality
- Heavy lifting
Quick apply
Retail Excellence Specialist
Inspired Cannabis —Vancouver, BC
- $65,000–$70,000 a year
- Full-time
- Merchandising
- Analysis skills
- Bachelor's
Quick apply
Manager, Software Systems & Digital Solutions (NOC 20012)
Foreseeson Technology Inc. —Richmond, BC
- $150,000 a year
- Full-time
- Computer Science
- Engineering
- ERP systems
- Paid time off
Mortgage Agent
True North Mortgage —Burnaby, BC
- $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Dental care
- Flexible schedule
Quick apply
11d
Inside Sales Representative – Print & Brand Solutions
MET Fine Printers —Vancouver, BC
- $55,000–$65,000 a year
- Full-time
- CRM software
- Research
- Business development
- Dental care
- Paid time off
Quick apply
5d
Client & Warranty Services Technician
Regency Fireplace Products —Delta, BC
- $68,800–$86,600 a year
- Full-time
- Microsoft Outlook
- Inventory control
- Computer literacy
- Profit sharing
- Dental care
Quick apply
Chromebook Sales Specialist
Premium Retail Services —Burnaby, BC
- $20 an hour
- Part-time
- Merchandising
- Presentation skills
- Communication skills
Quick apply
Pest Control Technician
Humane Solutions —Vancouver, BC
- $22–$32 an hour
- Full-time
- Management
- Sales
- Customer service
- Dental care
- Vision care
Quick apply

I want to receive the latest job alerts for customer solutions specialist in vancouver, bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer solutions specialist jobs near vancouver, bc

Product Support Specialist II

IBC Technologies Inc. -
Burnaby, BC

Apply Now

Job details

Permanent | Full-time
$64,000–$74,000 a year
12 days ago

Qualifications

CRM software
Boiler
Microsoft Office
Plumbing
Client services
HVAC
Heat pump installation
Customer service orientation
Customer support
Communication skills
Mechanical knowledge
Help desk

Full job description

Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles? We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both commercial and residential clients.

Harness your technical prowess in a hybrid role that offers flexibility without missing out on the in-person engagements that so many of us thrive on. You'll find yourself diving into the diverse challenges of diagnostics and resolutions for an array of post-sale issues. Your playground will include boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Take your passion for problem-solving to the next level and join our team to make a tangible difference in the day-to-day lives of our customers. Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions. Don't miss this opportunity to turn your passion into a rewarding career!

Position Summary

The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from home, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

This role is best suited for canddiates with hands-on experience in HVAC, boilers, hydronics, plumbing, or mechanical systems troubleshooting who enjoys supporting contractors and customers.

This role will support the IBC Canada business site, based in Burnaby, Canada.

Schedule: Monday to Friday, 8 am to 4:30 pm. May occasionally require weekends and holidays.

Work Arrangement: Work from home days available after completing training.

Reporting to: Manager, Customer Experience

Essential Functions

Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Identify problems, troubleshoot errors, and explain and help initiate the repairs process via phone and email.
Support customers in the interpretation of warranty information.
Arrange for malfunctioning or defective items to be returned for repair or replacement.
Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions, and determine warranty eligibility on CRM.
Drafting process documents and troubleshooting guides.
Ensure full resolution and conclusion of tickets.
Performs other duties as assigned.

Qualifications

Knowledge, Skills, & Abilities:

Excellent customer service skills.
Mechanically inclined.
Excellent verbal and written communication skills.
Meticulous in nature, with a strong focus on accuracy.
Advanced proficiency in CRM.
Working proficiency in MS Office Suites.
Demonstrated ability to work well with others in a matrix team environment.
Ability to see cases and tickets through to their conclusion.
Demonstrated ownership.
Ability to manage time on tickets efficiently.
Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
Excellent problem-solving skills for technical products.

Work Experience:

Expereince working with mechanical products.
Prior experience providing remote technical support and customer service.
Prior experience maintaining extensive customer records on CRM.

Pay: $64,000.00-$74,000.00 per year

Benefits:

Extended health care
On-site parking
Paid time off

Work Location: Hybrid remote in Burnaby, BC

Apply Now

Refine Your Search

customer solutions specialist jobs in vancouver, bc

Product Support Specialist II

Product Support Specialist II

Growth Marketing Specialist/-Leader

Maintenance Manager

Inside/Outside Sales & Accounting

IT Specialist

Packaging Specialist

Energy & Industry - Shipbuilding Business Developer

Large Format Finishing & Fabrication Specialist, Digital Printing

Service Technician

CNC Machine Tool Sales Representative

nutribullet In-Store Demo Representative -Vancouver

Customer Success Specialist

Retail Excellence Specialist

Manager, Software Systems & Digital Solutions (NOC 20012)

Mortgage Agent

Inside Sales Representative – Print & Brand Solutions

Client & Warranty Services Technician

Chromebook Sales Specialist

Pest Control Technician

I want to receive the latest job alerts for customer solutions specialist in vancouver, bc

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected