Director of Member & Guest Services & Facility Rentals
Jewish Community Centre of Greater Vancouver —Vancouver, BC
- $75,000–$90,000 a year
- Weekends as needed
- Sales
- Project management
- Bachelor's
- Dental care
National Portfolio Manager – International Fine Wine
Select Wines —Vancouver, BC
- $80,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Sales
- Disability insurance
- Dental care
Quick apply
Community Relations Director
Amica Senior Lifestyles —North Vancouver, BC
- $56,000–$74,000 a year
- Weekends as needed
- CRM software
- Sales
- Marketing
- Dental care
- Vision care
Sommelier
Bearfoot Bistro —British Columbia
- From $20 an hour
- Weekends as needed
- Serving
- Customer service
- Public speaking
- Dental care
- Employee assistance program
Quick apply
13d
Sous Chef
Capilano Group —North Vancouver, BC
- $62,000–$67,000 a year
- Weekends as needed
- Bar
- Restaurant management
- Microsoft Office
Quick apply
Office Coordinator - Temporary
Gensler —Vancouver, BC
- Full-time
- Hospitality
- Microsoft Outlook
- Administrative experience
4d
Bilingual Customer Service & Education Centre Coordinator - Mandarin & Cantonese
Code Ninjas Richmond —Richmond, BC
- $22–$30 an hour
- Part-time
- CRM software
- Google Suite
- Sales
Quick apply
STEM Academy Director
Steamoji North Vancouver —North Vancouver, BC
- $42,000–$55,000 a year
- Part-time
- Sales
- Analysis skills
- Experience working with children
- Flexible schedule
Quick apply
9d
Operations - Director of Client Success (Guardteck - BC)
Guardteck Security —Burnaby, BC
- Full-time
- Microsoft Outlook
- Mentoring
- Contracts
Quick apply
Director, Air & Insurance Partnerships
Ensemble —Vancouver, BC
- $100,000–$120,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Director, Asset Management
Morguard —Vancouver, BC
- Management
- Data analysis skills
- Research
Quick apply
STEM/STEAM Academy Director
Steamoji, Inc. —West Vancouver, BC
- $35,000–$60,000 a year
- Part-time
- Sales
- Master's degree
- Analysis skills
- Flexible schedule
Quick apply
Admissions Associate
Fraser Academy Centre for Dyslexia —Vancouver, BC
- $65,000–$85,000 a year
- Immediate opening
- English
- Master's degree
- Education
- Dental care
Childcare Director
Faith Church —Vancouver, BC
- $65,000 a year
- Full-time
- CPR Certification
- Medication administration
- Computer literacy
Quick apply
Director of Sales Enablement
TRAXX Coachlines Ltd —Burnaby, BC
- $135,000–$145,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Finance
- Relocation assistance
- Dental care
Quick apply
Development Assistant
The Nature Conservancy of Canada —Vancouver, BC
- $55,648–$62,608 a year
- Full-time
- Customer service
- Databases
- Administrative experience
Quick apply
Admissions Associate
Fraser Academy —Vancouver, BC
- $65,000–$85,000 a year
- Immediate opening
- English
- Master's degree
- Education
- Dental care
Quick apply
6d
Marketing Coordinator, Ocean
Scenic Tours Europe AG —Vancouver, BC
- $50,000–$55,007 a year
- Full-time
- Microsoft Outlook
- Marketing
3d
Administrative Assistant
Vancouver Airport Authority —Vancouver, BC
- $59,881–$78,256 a year
- Full-time
- Microsoft Powerpoint
- Databases
- Administrative experience
Marketing Coordinator, River
Scenic Tours Europe AG —Vancouver, BC
- $50,000–$52,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- English
8d

I want to receive the latest job alerts for tour director in vancouver bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tour director jobs near vancouver bc

Director jobs in West Vancouver, BC

Director Of Partnerships jobs in Vancouver, BC

Development Assistant jobs in Vancouver, BC

Marketing Coordinator jobs in Vancouver, BC

Administrative Assistant jobs in Vancouver, BC

Portfolio Manager jobs in Vancouver, BC

Office Coordinator jobs in Vancouver, BC

Guest Service Agent jobs in Vancouver, BC

Director jobs in North Vancouver, BC

Sommelier jobs in British Columbia

Asset Manager jobs in Vancouver, BC

Warehouse Associate, Lululemon jobs in Milton, ON

Warehouse Associate jobs in Ontario

Store Associate, Dollarama jobs in Surrey, BC

Admissions Associate jobs in Edmonton, AB

Admissions Associate jobs in Ontario

Admissions Associate jobs in Remote

Banking Associate jobs in Toronto, ON

Child Family Services jobs in Edmonton, AB

Child Care Director jobs in British Columbia

Director of Member & Guest Services & Facility Rentals

Jewish Community Centre of Greater Vancouver -
Vancouver, BC

Apply Now

Job details

Full-time
$75,000–$90,000 a year

Qualifications

Customer retention
Finance
Sales
Team leadership
Strategic leadership
Process improvement
Complaint handling
Change management
Database management
Project management
Bachelor's
Report and presentation preparation
Client services
Hospitality Management
Customer service orientation
Front desk
Budgeting
Guest services
Business
Leadership
Guest issue resolution
Communication skills
Client interaction
Marketing
Team coordination
Business process improvement

Full job description

Director of Member & Guest Services & Facility Rentals
Jewish Community Centre of Greater Vancouver
950 West 41st Ave
Vancouver, BC V5Z 2N7

Principal Responsibilities:

The Director of Member & Guest Services and Facility Rentals is responsible for overseeing the operations and strategic direction of the Member and Guest Services Department, including front desk services, membership sales and retention, facility rentals, and security scheduling. This position provides leadership to ensure the highest standard of customer service, operational efficiency, and revenue generation, while actively supporting the JCC's digital transformation and organizational growth.

The JCC is embarking on a once-in-a-generation project, building a new JCC to serve the Vancouver Jewish and Greater Community. The Director will play a key role in re imagining policies, procedures, and service delivery to align with the evolving needs of members and guests, supporting the vision of the new JCC. In this context, the Director will also be pivotal in assessing existing member and guest services processes to identify opportunities for improvement, leading change management initiatives to modernize and enhance service delivery, and partnering with senior leadership to ensure alignment with organizational goals and values - all while developing and maintaining the highest level of service to current members and clients throughout construction.

Key Areas of Responsibility

1. Front Desk Operations and Customer Service

Manage daily operations of the front desk and guest services team.
Supervise, train, and evaluate staff to ensure consistent delivery of high-quality customer service.
Schedule staff ensuring the member and guest services desk has appropriate coverage during building operating hours. Rotate duties and cross train as appropriate.
Oversee program registration processes and ensure efficient coordination with other departments.
Assist team in resolving complex issues related to membership or facility operations
Establish and maintain customer service standards, policies, and protocols.
Create and maintain professional and meaningful relationships with members, clients and colleagues.
Provide leadership as the new registration system implementation moves into its post-implementation phase..
Manage the administration of the member database to ensure the information is current and accurate.
Create membership-related reports by assembling data from various sources. Deliver reports or presentations to committee members, board members and senior management as required.
Support staff and member adoption of the member management system through training and ongoing support.
Respectfully communicate and enforce rules with members; address member complaints and issues in a timely and professional manner

2. Membership Strategy, Sales, Marketing and Retention

Lead the development and execution of membership sales strategies to achieve growth targets.
Design and implement retention initiatives, including member engagement events and communications.
Oversee all member and client relations to ensure a welcoming and inclusive experience.
Analyze membership trends and provide recommendations to senior leadership. Create surveys and feedback mechanisms to better determine how the JCC can meet community needs
Provide tours to potential new members and advise them of the benefits of membership.
Manage the Member Subsidy Program and oversee delivery of the financial assistance process make those applying feel comfortable and welcome.

3. Facility Rentals and Administration Oversight

Supervise the Facility Rentals Coordinator and manage all aspects of facility rental operations.
Develop strategies to optimize rental revenue and enhance client satisfaction.
Ensure appropriate staffing and logistical support for events and rental activities.
Work across the organization to ensure smooth operations as it relates to maintenance, program operations and tenant agencies.
Collaborate with other departments to maximize use of JCC facilities.
Liaise with the parking lot management company to ensure smooth operation of the lot. Deal with any member parking violations or complaints.
Primary contact for building tenant agencies
Responsible for regular tenant communication.

4. Finance

Ensure accurate financial tracking of renewals and cancellations and provide timely outreach to members
Manage departmental budgets by approving expenses and processing invoices.
Manage membership side of repetitive billing cycle ensuring accounts are ready for payment processing on the 25th of the month
Process payments for new memberships and payments for facility rentals.

Committees: Marketing, Recreation, Registration System Implementation, Department Leadership Team

Minimum Qualifications:

Qualifications

Education and Experience

Bachelor's degree in Business Administration, Hospitality, Recreation Management, or related field; equivalent experience may be considered.
Minimum of 5 years of progressive leadership experience in membership services, facility management, hospitality, or a related field.
Demonstrated experience in sales strategy, customer retention, and team leadership.
Experience with registration systems or digital transformation initiatives preferred.
Appreciation of Jewish culture and customs

Skills and Competencies

Strong leadership and staff management abilities.
Excellent customer service and interpersonal communication skills.
Proven ability to develop and execute strategic initiatives.
Strong organizational and project management skills.
Ability to adapt to and lead through organizational change.

Working Conditions

Full-time position; may require evening or weekend availability based on operational needs.
Work is performed primarily in an office setting with regular interaction at the front desk and throughout the facility.
Must work 1 evening shift per week
Comprehensive benefits package including extended health and dental coverage, paid vacation, pension plan, and facility membership.
Salary range for this position is $80,000 - $90,000 CDN

How to Apply

To apply for this position, please go to the external site link below and click on the "apply" button. Submit your resume along with a cover letter that clearly outlines how your skills, experience, and accomplishments align with the needs of our organization and the specific responsibilities of the role. Your cover letter should highlight relevant achievements, demonstrate your understanding of our mission and programs, and explain how you can contribute to our team's success. Applications without both a resume and cover letter will not be considered.

Proposed Start Date: September 8, 2025. Resumes will be reviewed on an ongoing basis, and the posting will remain open until the position is filled.

Salary:

$75,000 - $85,000

Agency Information:

Located at 950 West 41st Avenue, the Jewish Community Centre of Greater Vancouver offers exceptional cultural, educational, recreational and social programs and services. It is the home of various leading Jewish organizations, including the Jewish Federation of Greater Vancouver. Over generations, thousands of members, volunteers and donors have made the JCCGV what it is today. The JCCGV is a gathering place that reflects and accommodates the diverse needs of Vancouver-area Jews. No wonder the JCCGV is simply referred to as the "Centre"; it is truly at the heart of our community.

Apply Now

Refine Your Search

tour director jobs in vancouver bc

I want to receive the latest job alerts for tour director in vancouver bc

Related Searches

Explore jobs in more locations

Principal Responsibilities:

Key Areas of Responsibility

1. Front Desk Operations and Customer Service

2. Membership Strategy, Sales, Marketing and Retention

3. Facility Rentals and Administration Oversight

4. Finance

Minimum Qualifications:

Qualifications

Education and Experience

Skills and Competencies

Working Conditions

Salary:

Agency Information: