Victoria Bc Service delivery manager Jobs – 35 Openings This Week

Customer Service Supervisor
Graymont —British Columbia
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Team management
General Manager - Business Operations
BAUCO Access Panel Solutions Inc —Victoria, BC
- $150,000–$175,000 a year
- Full-time
- ERP systems
- Research
- Hotel
- Dental care
- Vision care
Quick apply
1d
Resident Manager (Live-In)
Centurion Asset Management Inc. —Victoria, BC
- $50,000 a year
- Full-time
- Heavy lifting
- Contracts
- Cleaning
Quick apply
Senior Program Manager - Energy
CLEAResult Canada Inc. —Victoria, BC
- $118,200–$205,000 a year
- Full-time
- Master's degree
- Business development
- Bachelor's
- Designated paid holidays
- Disability insurance
Quick apply
2d
Sr Product Manager - Tech, Search & Discovery, AbeBooks Onsite Experience
Abebooks Inc. —Victoria, BC
- $128,100–$214,000 a year
- Full-time
- Bachelor's
- Mentoring
- In-person
- Profit sharing
- Dental care
13d
Property Manager
Tsawout First Nation —Saanichton, BC
- $32–$40 an hour
- Monday to Friday
- Databases
- First Aid Certification
- No university degree
- Disability insurance
- Dental care
Quick apply
2d
Product Manager (Retail Team)
Beatport —Victoria, BC
- Up to $100,000 a year
- Remote
Quick apply
Assistant to Faculty and Undergraduate Course Delivery - (997866.5)
University of Victoria —Victoria, BC
- $4,656–$4,942 a month
- Full-time
- Nursing
- Microsoft Office
- Administrative experience
11d
Head of Operations, Courts
Journal Technologies —Victoria, BC
- Full-time
- Remote
- Engineering
- Master's degree
- Bachelor's
- Dental care
- Paid time off
Quick apply
Project Coordinator - Security
Houle Electric Limited —Victoria, BC
- $60,000–$75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
Quick apply
10d
Office Administrator
Sasco Contractors —Victoria, BC
- $33–$36 an hour
- Part-time
- Microsoft Outlook
- Continuous improvement
- Contracts
- Paid time off
Quick apply
Administrative & Customer Service Coordinator
Village Green Event Rentals Ltd —Victoria, BC
- $24–$25 an hour
- Full-time
- Hospitality
- Administrative experience
- Organizational skills
Quick apply
13d
Admin - Retail - Coordinator Retail Administration Fairfield Thrifty Foods
Thrifty Foods —Victoria, BC
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Dental care
Quick apply
8d
Advisor, Cultural Safety Program
Island Health —Oak Bay, BC
- $39.03–$56.11 an hour
- Writing skills
- Bachelor's
- Continuous improvement
Manager Telecommunications and Field Operations, BCEHS - Saanichton
BC Emergency Health Services —Saanichton, BC
- $108,147–$155,461 a year
- Full-time
- Computer Science
- Bachelor's
- Contracts
Project Associate (Permanent)
Babcock International —Victoria, BC
- $51,888–$68,102 a year
- Microsoft Office
- Organizational skills
- SharePoint
- Dental care
Project Manager
OneNet Marketing —Victoria, BC
- Full-time
- Remote
- Presentation skills
- Team management
- Budgeting
- Profit sharing
- Employee stock purchase plan
Project Lead (Permanent)
Babcock International —Victoria, BC
- $67,021–$87,865 a year
- Temporary
- PMP
- Communication skills
- Dental care
Project Manager, IT
BC Ferries —Victoria, BC
- $105,200–$131,500 a year
- Computer Science
- PMP
- Analysis skills
11d
Head of Operations, Prosecutor
Journal Technologies —Victoria, BC
- Full-time
- Remote
- Engineering
- Master's degree
- Bachelor's
- Dental care
- Paid time off
Quick apply

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service delivery manager jobs near victoria bc

Customer Service Supervisor

Graymont -
British Columbia

Apply Now

Job details

Permanent | Full-time

Qualifications

Cognos
Customer communication
JD Edwards
Operations management
Salesforce Platform
Salesforce
Coaching
Logistics
Quality management
Microsoft Office
Quality improvement leadership
Functional testing
Inside sales
Demand forecasting
Team management
Client services
Mentoring
Customer service orientation
Customer support
Training & development
Order processing
Cross-functional collaboration
Demand planning
Leadership
Standard operating procedures (SOPs)
Communication skills
Client interaction
Team coordination
Cross-functional communication
Business process improvement
Time management
Team building

Full job description

Canada - AB, BC

Customer Service Supervisor

Full-Time, Permanent

This is a hybrid position that can be located in any of the following provinces or states: AB, BC, MN, UT, WA, WI

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team to deliver service excellence to Graymont’s customers in the Central and Western regions. Reporting to the Customer Service Manager, you will oversee a team of customer service representatives across multiple locations to ensure efficient and effective customer order management, dispatch coordination, issue resolution, and team performance while driving workflow efficiency, process improvement, and operational excellence.

As a key resource for the customer service team, the Customer Service Supervisor provides coaching, guidance, and hands-on support to ensure service excellence, employee development, and alignment with business objectives. The successful candidate demonstrates initiative, strong prioritization skills, and a continuous improvement mindset, thriving in a fast-paced environment that requires collaboration, adaptability, and a strong customer focus.

Responsibilities

Lead, coach, and develop a team of Customer Service Representatives across North America, fostering a culture of service excellence, accountability, and continuous improvement.
Develop, monitor, and report on key performance indicators (KPIs) to evaluate customer service performance, provide monthly service updates, and build team capability to consistently deliver high-quality service aligned with established processes and standards.
Support the Customer Service Manager in implementing standards and processes with the Customer Facing CSRs by:

o Coordinating team operations and resources to ensure efficient service delivery and achieve operational performance objectives.

o Monitoring workload and performance, proactively addressing development needs and recommending training opportunities.

o Identifying and implementing process improvements, workflow efficiencies, automation opportunities, and system enhancements to improve service delivery and team effectiveness.

o Promoting and supporting the use of One Graymont tools and processes, including S&OP, QMS, Transwide, Salesforce, and other customer service systems.

o Support and guide Customer Facing CSRs in adjusting short-term customer demand forecasts (1-3 weeks) to ensure customer requirements are accurately reflected in the S&OP process.

Provide and coordinate back-up Customer Service duties for assigned locations as necessary: Facilitate and assist in training and being trained in other cross-functional duties within the department/region, including:

o Receive, process, and confirm customer orders, contacting different carriers to arrange for delivery of confirmed orders when required (dispatching), in a timely and responsive manner that meets both the customer’s and the business’ needs.

o Ensure manual bills of lading for terminals or plants are accurately processed in a timely manner.

o Process railcar billing and working with the rail team and railroads to trace, expedite, resolve any issues impacting customer deliveries.

o Customer demand planning for weeks 1-3 in collaboration with Supply Planner and Sales team.

o On Call after-hours duty as required.

Identify and promptly respond to customer needs, going above and beyond to resolve escalated issues while providing exceptional service and adhering to Graymont’s core values. Outstanding communication and interpersonal skills shine as you tackle complex issues, keeping the customer at the centre of what you do.
Work cross-functionally with internal departments (Invoicing CSRs, Account Managers, Regional Sales VP’s, Quality Assurance, Logistics) to ensure customer questions and problems are resolved.
To reach and maintain efficiency of processes and systems, the Customer Service Supervisor in conjunction with the Customer Service Manager is crucial in the following Order to Cash activities:

o Subject Matter Expert for an assigned System or System Application

o Responsiveness to O2C issues facing the user community; develop and manage business process support activities.

o Testing of new functionality, Develops, implements, and updates standard operating procedures for department.

o Provide training, guidance, and support across the business and with relevant stakeholders on compliance, documentation and processes (new/changes)

Qualifications

Professional Experience: 5-7 years’ experience in Customer Service, Inside Sales and Transportation.
Technology Requirements: Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools such as Cognos, MS Office, and Graymont Customer Portal
Additional Assets: Proven team building, people development, mentoring, and leadership skills.
Excellent verbal and written communication and time management skills are required.
Dedicated and passionate for service excellence by focusing on customer needs.
Detail-oriented, self-assured, tactful, and supportive.
Ability to handle high workload with little direction or supervision with frequent interruptions.
Excellent verbal and written communication and time management skills are required.
Travel Requirement: Available to travel up to 25% of time.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

service delivery manager jobs in victoria bc

Customer Service Supervisor

General Manager - Business Operations

Resident Manager (Live-In)

Senior Program Manager - Energy

Sr Product Manager - Tech, Search & Discovery, AbeBooks Onsite Experience

Property Manager

Product Manager (Retail Team)

Assistant to Faculty and Undergraduate Course Delivery - (997866.5)

Head of Operations, Courts

Project Coordinator - Security

Office Administrator

Administrative & Customer Service Coordinator

Admin - Retail - Coordinator Retail Administration Fairfield Thrifty Foods

Advisor, Cultural Safety Program

Manager Telecommunications and Field Operations, BCEHS - Saanichton

Project Associate (Permanent)

Project Manager

Project Lead (Permanent)

Project Manager, IT

Head of Operations, Prosecutor

I want to receive the latest job alerts for service delivery manager in victoria bc

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