Waterloo, On Helpdesk technician Jobs – 4 Openings This Week

IT Help Desk Technician, Information Technology (1 Year Full-Time Contract)
Kitchener Public Library —Kitchener, ON
- $36.24–$42.40 an hour
- Weekends as needed
- Maintenance
- In-person
Quick apply
2d
Information Technology Team Lead- Helpdesk
Indwell —Kitchener, ON
- $65,000–$74,562 a year
- Weekends as needed
- First Aid Certification
- Travel
- Mentoring
- Disability insurance
- Dental care
Quick apply
IT Support Analyst
Cirdan —Kitchener-Waterloo, ON
- On call
- Azure
- Laboratory experience
- Windows
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Waterloo, ON
- Windows
- Microsoft Office
- Communication skills

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HVAC Technician III
Amentum —Markham, ON
Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested. HVAC System Mechanic 313A license.
$50–$51 an hour
Quick apply
5d
Field Service Technician (GTA Central)
BFG Enterprise Services —Toronto, ON
Must have and provide company with valid G driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service.
$24.00–$27.64 an hour
Quick apply
10d

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IT Help Desk Technician, Information Technology (1 Year Full-Time Contract)

Kitchener Public Library
Kitchener, ON

Quick apply

Job details

Full-time | Contract | Fixed term contract
$36.24–$42.40 an hour
2 days ago

Qualifications

Network installation
ITIL Certification
Post-secondary education
Maintenance
Network infrastructure
ITIL
Computer hardware
Customer service orientation
Customer support
Network monitoring
Help desk
Mobile devices
Information Technology

Full job description

Corporate Services
Full-Time Contract Position: days, evenings, and weekend availability required; 35 hours per week for approximately 1 year
$36.24 - $42.40 per hour
Unionized Position
Existing Vacancy

Who we are
Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library.
The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is designed to value diversity, foster belonging and respect individual needs.

What you will do
The IT Help Desk Technician supports the effective delivery and maintenance of information technology systems across the library system as part of the Information Technology team. This role also provides high-quality customer service through the IT Help Desk, assisting staff with technical issues and ensuring prompt resolution.

In this role you will:

Monitor and provide timely and effective responses to all requests received through the IT help desk such as hardware, software, peripheral, mobile device, and phone issues for on-site and remote users
Document all IT help desk service and support requests and ensure that all tickets requiring follow up work and/or calls receive appropriate attention
Troubleshoot and resolve all IT related problems and escalate requests to the appropriate individuals or vendors as needed
Install, set up, and configure all computer hardware, software, systems, and network with all required peripherals based on best practices
Replace or repair defective parts and equipment and monitor network connectivity and system performance to identify issues and take corrective action
Monitor, configure, update and maintain security software (e.g. antivirus and malware protection software, filtering) and security tools to ensure the privacy and security of the library computer systems and network

What you bring

Post-secondary degree/diploma or certificate in information technology/computer support or a combination of equivalent training/coursework and relevant experience
ITIL Foundations Certification or solid understanding of ITIL processes and experience implementing ITIL concept
Apple Certified Support Professional Certification and/or Microsoft Certification for Windows 10
Advanced knowledge of computer networking
2 years of technical/computer support experience in a networked environment
2-3 years of in-depth technical experience of enterprise Microsoft environments
Strong technical knowledge in IT systems, hardware and software
Ability to be flexible, handle multiple tasks and frequent interruptions

How to apply
If you are interested in this position, please send your resume and application form to Human Resources via [email protected] by Friday, September 4, 2026.

Please quote IT Help Desk Technician, Information Technology (Contract) in the subject line. To print a copy of our application form, go to kpl.org/jobs.

We encourage applications from candidates who reflect the diversity of the Kitchener community. Kitchener Public Library is committed to employment equity and creating a workplace that reflects the values of inclusion and accessibility.

Accommodations are available throughout the recruitment process upon request.

Pay: $36.24-$42.40 per hour

Expected hours: 35.0 per week

Work Location: In person

Quick apply

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helpdesk technician jobs in waterloo, on

IT Help Desk Technician, Information Technology (1 Year Full-Time Contract)

Information Technology Team Lead- Helpdesk

IT Support Analyst

Desktop Support Engineer (Dispatch /Part-Time)

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