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Job Title: Quality Analyst
General Summary
The Customer Liaison is responsible for representing WAP at a customer manufacturing facility by inspecting and auditing parts used on the production line to ensure accuracy, completeness, and full compliance with customer requirements. This role serves as the primary communication link between the customer plant and WAP, ensuring clear, concise, and timely information flow. Working under the general direction of the Operations Manager and/or Engineering Manager, the Customer Liaison supports plant management in maintaining quality standards, addressing concerns, and driving continuous improvement.
Key Responsibilities
Act as the first point of contact for quality issues identified by WAP at the customer facility
Inspect and audit parts to confirm compliance with customer specifications and requirements
Maintain up-to-date contact lists for key WAP and ZF personnel
Maintain daily communication with both the customer plant and ZF plant
Demonstrate strong knowledge of ZF processes, value streams, and installation procedures
Understand upstream and downstream processes that impact ZF modules
Implement containment actions and assist in identifying root causes of quality defects
Proactively support and drive continuous improvement initiatives
Attend customer and internal meetings as required
Build, maintain, and foster strong working relationships with customer contacts
Prepare and distribute daily reports to key ZF personnel
Follow up on knock-offs, expedites, and quality-related action items
Minimum Educational Requirements
Grade 12 Technical Diploma or equivalent
Additional coursework in Statistical Quality Control and Management is considered an asset
Job Requirements and Skills
Strong communication, presentation, and negotiation skills
Ability to perform effectively in high-pressure situations with a strong sense of urgency
High energy level, maturity, and strong personal drive
Demonstrated integrity, motivation, enthusiasm, and organizational skills
Strong customer service orientation with a focus on exceeding customer expectations
Ability to work various shifts and overtime as required
Strong time management skills with exceptional attention to detail and sound judgment
Proficient computer skills, including spreadsheets, databases, and word processing
Strong mathematical and analytical skills to track data, analyze trends, and solve problems
Proven ability to build positive relationships with internal and external stakeholders
Employee Contract Type:
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