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Omni Stockist - Oakridge, Vancouver
Fendi —Vancouver, BC
- $22.50 an hour
- Weekends as needed
- Microsoft Powerpoint
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Client Advisor - Holt Renfrew, Vancouver
Fendi —Vancouver, BC
- $25 an hour
- Weekends as needed
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Client Advisor, Vancouver
Fendi —Vancouver, BC
- $24 an hour
- Full-time
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Client Advisor, Oakridge, Vancouver
Fendi —Vancouver, BC
- $25 an hour
- Full-time
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Omni Stockist - Oakridge, Vancouver

Fendi -
Vancouver, BC

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Job details

Full-time
$22.50 an hour

Qualifications

Luxury retail sales
Microsoft Powerpoint
Microsoft Excel
Heavy lifting
Inventory management
Writing skills
Microsoft Office
Associate's degree
Communication skills

Full job description

Position

The Omni Stockist supports the store management team and the larger Fendi network with fulfilling and facilitating product requests and driving sales across retail and digital channels. In partnership with the store team, they will collaborate in the consignment and virtual selling processes to ensure a magnificent customer experience.

Responsibilities:

Review and prioritize pending orders to fulfill within 24 hours.
Rebalance request transfers.
Pull deliveries, package, and deliver to shipping department.
Attend meetings with leadership team and selling team to build cross functional partnerships.
Prepare merchandise for shipping and ensure accurate packaging and wrapping is in place.
Support selling team in your store with preparing consignments to send to clients.
Drive Retail Network sales by processing charge sends for Client Advisors outside your home store.
Perform daily Omni-Channel tasks in the store including Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processes
Support order fulfillment and delivery through multiple shipping options, ship to home, pick up in store and white glove services.
Reduce cases of incorrect order fulfillment, i.e. wrong / damaged items received.
Improve accuracy and speed of return management.
Improve resolution time for open client cases on orders.
Be the client voice and advocate at the warehouse to ensure detailed execution of activities.
Participate in Loss Prevention procedures related to Omni-Channel processes
Fulfill the company-defined customer experience by completing all processes according to our service level standards
Assist in the BOPIS aged order review by reviewing orders, changing order status in the system, and returning product to the sales floor when need be
Support the day-to-day usage of the in-store digital clienteling platform HERO and HEAVEN, Client Compass, and act as a key resource and technical authority for store teams and cross-functional partners
Partner with the leadership to build targeted clienteling lists to support key promotional events, track results and share
Deliver new and inventive experiences to improve operations and clients' happiness, host virtual appointments

Job responsibilities

Qualifications:

Minimum 2-4 years professional experience in retail or customer experience, luxury experience preferred
Associate degree or equivalent experience a plus
Stock control and selling experience, in luxury retail a plus
Strong interpersonal communication skills
Strong drive for results
Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing
Strong skills in PowerPoint, Excel, Word, and Microsoft Office
Ability to work in a collaborative team environment
Ability to use POS system and its inventory management functions
Digital Literacy required
Ability to lift boxes / weight up to 25lbs
Foreign language skill is a plus
Must have flexible availability, some nights, weekends, and holidays

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The base compensation for this role is $22.50 hourly. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

FENDI
MAISON

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

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Omni Stockist - Oakridge, Vancouver

Client Advisor - Holt Renfrew, Vancouver

Client Advisor, Vancouver

Client Advisor, Oakridge, Vancouver

Occupational Therapist - Inventory

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Client Advisor - Holt Renfrew, Vancouver

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FENDI MAISON

FENDI
MAISON