Altasciences Jobs

Customer Service Representative
Altasciences —Montréal, QC
- Part-time
- Bilingual
- Customer service
- English
Clinical Research Technician
Altasciences —Montréal, QC
- Part-time
- Bilingual
- Customer service
- English
Associate Scientist, PK & Biomarker
Altasciences —Laval, QC
- Full-time
- Bilingual
- English
- Bachelor's
- Designated paid holidays
- Dental care
Scientist, ADA Immunogenicity
Altasciences —Laval, QC
- Full-time
- Bilingual
- English
- Bachelor's
- Designated paid holidays
- Dental care
14d
Scientist, Pk & Biomarker
Altasciences —Laval, QC
- Full-time
- Bilingual
- English
- Bachelor's
- Designated paid holidays
- Dental care
Senior Technician, Sample Management
Altasciences —Laval, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Designated paid holidays
- Dental care
4d
Proposals Coordinator
Altasciences —Laval, QC
- Full-time
- Bilingual
- Microsoft Word
- CRM software
- Designated paid holidays
- Dental care
Cleaner
Altasciences —Laval, QC
- Weekends as needed
- English
- High school diploma or GED
- Travel
- Designated paid holidays
- Dental care
4d
QA Auditor, GLP
Altasciences —Montréal, QC
- Full-time
- Bilingual
- English
- Microsoft Office
- Designated paid holidays
- Dental care
Site Partnership & Engagement Director
Altasciences —Montréal, QC
- Overtime
- Bilingual
- Up to 50% travel
- Writing skills
- Designated paid holidays
- Dental care
14d
Cleaning Supervisor
Altasciences —Montréal, QC
- Full-time
- Bilingual
- English
- High school diploma or GED
- Dental care
- Employee assistance program
QC Reviewer, Sample Management (18 Months contract)
Altasciences —Laval, QC
- Full-time
- Bilingual
- Microsoft Outlook
- English
- Designated paid holidays
- Dental care
Manager, Clinical Quality Control Department
Altasciences —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Microsoft Office
- Dental care
- Paid time off
Scientific Evaluator (14 Months Contract)
Altasciences —Laval, QC
- Full-time
- Bilingual
- Microsoft Word
- CRM software
- Designated paid holidays
- Dental care
4d
Clinical Quality Control Associate II
Altasciences —Montréal, QC
- Full-time
- Bilingual
- English
- Microsoft Office
- Dental care
- Employee assistance program
Clinical Research Nurse
Altasciences —Montréal, QC
- 8 hour shift
- Bilingual
- English
- Microsoft Office
- Designated paid holidays
- Dental care
Licensed Practical Nurse - Clinical Operations
Altasciences —Montréal, QC
- Part-time
- Bilingual
- Customer service
- English
Process Innovation - Design Intern
Altasciences —Laval, QC
- Full-time
- English
- High school diploma or GED
- Communication skills
12d
Process Innovation - Product Management Intern
Altasciences —Laval, QC
- Full-time
- Computer Science
- English
- High school diploma or GED
12d
Licensed Practical Nurse - Screening Department
Altasciences —Montréal, QC
- Part-time
- Bilingual
- English
- Microsoft Office
4d

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Customer Service Representative

Altasciences -
Montréal, QC

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Job details

Part-time

Qualifications

Bilingual
French
Customer service
Call center
English
High school diploma or GED
Medical terminology
Communication skills

Full job description

Your New Company!
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role
The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Customer Service Representative will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.

What You'll Do Here

Ensure the confidentiality of clinical trial participants and sponsors is respected.
Maintain and advocate a high level of customer service and quality within the department.
Review and understand all assigned actively enrolling studies.
Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.
Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
Schedule screening and/or other clinical trial related appointments.
Update participant management software with volunteer demographics and medical history.
May confirm participant statuses and prepare/send check-in lists for clinical operations teams.
Strive to achieve study recruitment targets and departmental objectives.
Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.

What You'll Need to Succeed

High School Diploma required; college degree and related work experience preferred.
Previous experience in customer service call center
Excellent communication French and English
Knowledge of clinical research and medical terms an asset

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:

The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.

What We Offer

Variable and flexible schedule: you must be available minimum 30 hours per week; including weekends
Schedules are in these time slots : Monday to Friday from12PM to 8PM, Saturday and Sunday from 9AM to 5PM.
On-site at our Montreal location (1100 av. Beaumont)
Free-parking for employees
In front of Métro Acadie

Altasciences' Incentive Programs Include:

Training & Development Programs
Employee Referral Bonus Program
Annual Performance Reviews

#LI-MB1

MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!

Apply Now

Refine Your Search

Customer Service Representative

Clinical Research Technician

Associate Scientist, PK & Biomarker

Scientist, ADA Immunogenicity

Scientist, Pk & Biomarker

Senior Technician, Sample Management

Proposals Coordinator

Cleaner

QA Auditor, GLP

Site Partnership & Engagement Director

Cleaning Supervisor

QC Reviewer, Sample Management (18 Months contract)

Manager, Clinical Quality Control Department

Scientific Evaluator (14 Months Contract)

Clinical Quality Control Associate II

Clinical Research Nurse

Licensed Practical Nurse - Clinical Operations

Process Innovation - Design Intern

Process Innovation - Product Management Intern

Licensed Practical Nurse - Screening Department

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