Service Manager
Clarington Nissan – Bowmanville, ON
Lead a Team. Drive Performance. Make an Impact.
At Clarington Nissan, we believe great service starts with great leadership. We're looking for a Service Manager who is passionate about developing people, delivering an exceptional customer experience, and leading a high-performing service department.
This is an opportunity to join a growing dealership within the Link Auto Group, where your ideas are valued, your success is recognized, and your leadership will make a real impact.
What You'll Do
As our Service Manager, you will lead the day-to-day operations of our busy service department while creating an outstanding experience for both customers and employees.
Responsibilities include:
Lead, coach and develop a team of Service Advisors, Technicians, Apprentices, Detail Staff and Support Staff.
Drive customer satisfaction and maintain exceptional CSI performance.
Monitor shop productivity, technician efficiency and workflow.
Ensure repair orders are completed accurately and efficiently.
Oversee scheduling, dispatching and shop capacity planning.
Build a positive, accountable and team-focused culture.
Monitor departmental financial performance, gross profit and expenses.
Recruit, train and mentor new employees.
Work closely with the Parts Department to maximize efficiency and customer service.
Ensure compliance with Nissan Canada standards, dealership policies and Ontario health and safety legislation.
Resolve customer concerns professionally while building long-term relationships.
Identify opportunities to improve processes, profitability and employee engagement.
What We're Looking For
Minimum 3-5 years of automotive Service Management experience.
Previous Nissan experience is considered an asset but is not required.
Strong leadership and people development skills.
Excellent customer service and conflict resolution abilities.
Proven ability to improve productivity and departmental performance.
Strong understanding of dealership operations and financial reporting.
Experience using dealership management systems (PBS experience is an asset).
Excellent communication and organizational skills.
Valid Ontario Class G Driver's Licence with a clean driving record.
Compensation includes:
Performance-based compensation plan
Expected annual earnings: $80,000–$120,000
Health and Dental Benefits
Manufacturer training and leadership development
Paid Birthday Off
Company events and recognition programs
Opportunities for advancement within the Link Auto Group
Why Clarington Nissan?
We're more than just a dealership.
We're a team that believes in supporting one another, celebrating success, investing in our people and continuously improving. Our leadership team is approachable, our culture is collaborative, and we're committed to helping our employees build rewarding, long-term careers.
If you're looking for a dealership where your leadership can truly make a difference, we'd love to meet you.
Apply Today
Please submit your resume in confidence to:
Raquel
[email protected]
Clarington Nissan is an Equal Opportunity Employer
Clarington Nissan and Link Auto Group are committed to fostering an inclusive, diverse and accessible workplace. Accommodations are available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to notify Human Resources at any stage of the hiring process.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
