Experian Jobs

Customer Care Manager
International Customer Care Services —Vaughan, ON
- $40,000–$46,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
Quick apply
8d
Analyst, Credit
Samuel, Son & Co. —Oakville, ON
- $65,000–$90,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
Product Marketing Director
Visier Inc. —Remote
- $153,000–$193,000 a year
- Remote
- Human resources
- Communication skills
- Marketing
11d
Sr. Business Intelligence Analyst
Visier Inc. —Vancouver, BC
- $90,000–$115,000 a year
- Hybrid work
- SQL
- Machine learning
- Human resources
- Paid time off
11d
Software Developer (Co-op)
Corpay —Vancouver, BC
- Full-time
- Computer Science
- Engineering
- Bachelor's
Manager, Credit Decisioning Systems (Flexiti)
Questrade Financial Group —Toronto, ON
- $110,000–$140,000 a year
- Full-time
- Hybrid work
- Master's degree
- SQL
- Bachelor's
Quick apply
8d
Manager, Credit Decisioning Systems
Questrade Financial Group —Toronto, ON
- $110,000–$140,000 a year
- Full-time
- Hybrid work
- Master's degree
- SQL
- Bachelor's
Quick apply
8d
Staff CloudOps Developer
Corpay —Vancouver, BC
- $140,000–$190,000 a year
- Full-time
- DevOps
- AWS
- Linux
- Dental care
- Vision care

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Manager, Credit Decisioning Systems (Flexiti)
Questrade Financial Group —Toronto, ON
Strategy Implementation Support: Assisting in the design, coding, and testing of credit strategies for various lending products and the full credit lifecycle of…
$110,000–$140,000 a year
Quick apply
8d
Manager, Credit Decisioning Systems
Questrade Financial Group —Toronto, ON
Strategy Implementation Support: Assisting in the design, coding, and testing of credit strategies for various lending products and the full credit lifecycle of…
$110,000–$140,000 a year
Quick apply
8d

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Customer Care Manager

International Customer Care Services
Vaughan, ON

Quick apply

Job details

Permanent | Full-time
$40,000–$46,000 a year
8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Computer operation
Microsoft Excel
Customer retention
Sales
Customer service
Call center
Post-secondary education
High school diploma or GED
Change management
Presentation skills
Computer skills

Full job description

Job Overview

Are you passionate and driven to help business find solutions for their customers? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America and are looking for a skilled Customer Care Manager

The Customer Care Manager is a passionate about solving problems for clients. In this position you play an integral role in offering total customer care solutions for renowned clients in the energy and auto sectors across North America. ICCS also provides comprehensive training, including in-depth classroom instruction, and job shadowing opportunities.

Duties

Consult with Operations Manager, and Operations Director to determine needs of customer care team and evaluate effectiveness of processes being delivered, for towards continuous improvements
Develop and modify all forms, documents, and contracts to be used in company operations
Oversee the staff to ensure proper administration of processes, and workplace policies and regulations.
Act as liaison with client auditors and assume responsibility for ensuring corrective actions with customer specifications.
Work with management staff to determine Agent’s training gaps for coaching and make amendments to ensure proper coaching is delivered to all staff.
Promote and advocate quality achievement and performance improvement across the team.
Keep up-to-date with business operation changes by attending seminars, workshops, webinars, etc. for continuous learning opportunities.
Develop new processes to improve business workflow and optimize service levels and other KPI’s as required.
Support HR with workforce development including identifying retention strategies and supporting in new hire interviews for recruitment.
Train supervisors and coordinators in techniques and skills for training and coaching employees.
Provide ongoing coaching to staff
Other duties as assigned.

Skills

Post-secondary degree or diploma required
3-5 years of work experience in call center or similar business environment with a focus on administrative services management
Ability to work in a fact paced environment with changing business operations and demonstrate effective change management skills.
Strong verbal, written and presentation skills
Strong documentation management experience
Able to work efficiently as a part of a team as well as independently
Demonstrated ability to provide beneficial recommendations to solve business process related related to regulations, laws, and policies.
Knowledge of PIPEDA and GAAP
Experience with Genysys, and Experian an asset
Ability to organize and prioritize work and meet deadlines
Able to build and maintain lasting relationships with corporate departments and key business partners and third parties.
Extensive people management and coaching skills
Strong problem identification and problem resolution skills.
Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail required.
Ability to interpret and implement company policies and procedures.
Travel to US may be required 25% of time

This role is ideal for individuals passionate about delivering outstanding customer service while developing their professional skills in a supportive environment.

Job Types: Full-time, Permanent

Pay: $40,000.00-$46,000.00 per year

Benefits:

Extended health care
On-site parking
Paid time off

Work Location: In person

Quick apply

Refine Your Search

Customer Care Manager

Analyst, Credit

Product Marketing Director

Sr. Business Intelligence Analyst

Software Developer (Co-op)

Manager, Credit Decisioning Systems (Flexiti)

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Staff CloudOps Developer

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