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CAREER OPPORTUNITY

Guest Services Agent
Quality Hotel & Suites

Objective:

To have a complete understanding of the Front Desk operation ensuring the best service to all guest.

Responsibilities:

Check guests in and out of Hotel by following proper settlement procedures
Record all guest reservations including group bookings and rooming lists and monitor room inventory on a daily basis.
Fully understand the front desk computer system and how all transactions are posted
Answer the switchboard and all other related phone duties in a polite and professional manner
Handle cash and complete daily end of shift
Be familiar with all Hotel programs and be able to explain and market them to guests either in person or over the telephone
Know all room rates for different room types in order to maximize revenue
Answer all guest inquires/complaints concerning the Hotel in a polite and tactful manner.
Direct all guest complaints and concerns to the appropriate departments and/or communicate with all related departments regarding guest concerns
Reports all comments, regardless of nature, to management
Treat all guests in a courteous and friendly manner
This position could require part time Night Audit Shifts
All other duties as required

Preferred Qualifications:

Customer service experience a must
Hospitality experience preferred
Flexible and energetic with the ability to work under pressure
Computer experience
Ability to prioritize with strong data entry, analytical and communication skills

Those interested in applying are invited to forward a resume to the attention of:

Tanya Pickett or Anita Ellsworth
Quality Hotel & Suites

100 Trans Canada Highway

Gander, NL, A1V 1P5

Job Types: Part-time, Permanent, Casual

Pay: From $19.15 per hour

Work Location: In person